How To Avoid Haunting Halloween Costume Trickery

Oct 5, 2018, 7:44 AM
Buying local is a good way to get what you're looking for in a Halloween costume....
Buying local is a good way to get what you're looking for in a Halloween costume.

SALT LAKE CITY, Utah – Finding the perfect Halloween costume is already grueling enough, but where you buy one can turn the holiday really spooky.

The Better Business Bureau of Utah says every year it receives complaints about costume orders from fly-by-night Halloween websites or seasonal stores that pop up during the holiday.

“We get complaints from people ordering through the Internet,” said Jane Driggs of the Better Business Bureau. “The products are not as advertised. The size is teeny compared to what they thought it was going to be. The product was used when they received it when they thought it was going to be new.”

“We get a lot of people coming in saying that their item hasn’t arrived and they’re getting concerned about it getting here,” said Sarah Snow, co-owner of Pib’s Exchange, a clothing and costume store with an actual, physical presence in Sugar House.

Snow explained Pib’s Exchange has been selling Halloween costumes for 23 years, so she is not too worried about being undercut by online sellers.

“We have everything here for you to try on and make sure it fits right,” she said. “Because, a lot of people say, ‘I got my costume and it doesn’t fit right. Do you have that same costume?’ or ‘Do you have something different?’”

“The best thing you can do is spend five minutes and check out the company,” said Driggs of Halloween sales sites.

Her checklist includes:

• Confirm they have complete contact info: phone number, email and a physical address.
• Know the shipping and return policies.
• Be sure the site is secure and encrypted.
• Read external reviews and comments.

“And use a credit card,” Driggs added. “You can always dispute the charge.”

Driggs said besides making charges easier to dispute than using a debit card, credit cards also provide additional fraud protection.

If you’re planning to shop at a pop-up store, ask how long they will be open after the holiday, if at all.

“You need to find out what the return policy is,” said Driggs. “Can you return it before Halloween? What about after Halloween if you never wore it?”

This way, if you open a Halloween costume on Oct. 31 and it is not what you want, you can go in Nov. 1 and return it.

“Locally is better,” Driggs said, “because you can always try it (a costume) on. You’ll know right then.”

Sarah Snow said allowing shoppers to try costumes on is a big reason why Pib’s Exchange has built a loyal following over the past two decades.

“They love that they can come in and try it on,” said Snow. “And, they can touch and feel items.”

KSL 5 TV Live

Top Stories

Local News

(Ray Boone/KSL TV)...
Alex Cabrero

Lost luggage at Salt Lake City Int’l Airport packed full of illegal prescription drugs

A lost piece of luggage stuffed full of pills has Cottonwood Heights police investigating.
23 hours ago
Jeremy Hauck appears in a Farmington court, Dec. 13, 2007. Hauck was found not guilty by reason of ...
Kaitlyn Bancroft, KSL.com and Shara Park, KSL TV

Utah man who shot mother, slit her throat in 2006 seeks release from state hospital

A judge will spend several weeks considering whether a Utah State Hospital patient who killed his mother in 2006 will be released. The court heard almost seven hours of testimony on Friday from doctors, social workers and others.
23 hours ago
Rain moves across Salt Lake City on Sept. 21. Salt Lake City entered Friday, the last day of the wa...
Carter Williams, KSL.com

As the 2022 water year comes to a close, how did Utah fare?

Laura Haskell with the Utah Division of Water Resources finds it difficult to describe the 2022 water year because it has been all over the place.
23 hours ago
Ayanna Likens

Utah sees rise in auto-pedestrian crashes

An alarming concern on Utah roads — a rise in auto-pedestrian crashes, including three that happened within the last 24 hours.
23 hours ago
Two separate fatal crashes that started with drivers trying to flee from police did not result from...
Pat Reavy, KSL.com

2 fatal crashes were not caused by police actions, district attorney concludes

The Salt Lake County District Attorney's Office on Friday announced decisions regarding two fatal crashes that started with drivers allegedly trying to flee from police, including one in which an innocent bystander was killed.
23 hours ago
Delric Ellington and Kael Ellington talk about a stray bullet that entered their Salt Lake City hom...
Annie Knox and Daniella Rivera, KSL TV

Amid increase in youth shooting deaths, Utah pediatricians push for tougher gun laws

The number of Utah children and teens killed by gunfire reached a record high in 2020, in part because of a spike in homicides. Two Utah pediatricians are calling on the state to pass what they see as solutions to the troubling trend.
23 hours ago

Sponsored Articles

Portrait of smiling practitioner with multi-ethnic senior people...
Summit Vista

How retirement communities help with healthy aging

There are many benefits that retirement communities contribute to healthy aging. Learn more about how it can enhance your life, or the life of your loved ones.
Happy diverse college or university students are having fun on their graduation day...
BYU MBA at the Marriott School of Business

How to choose what MBA program is right for you: Ask these questions before you apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.
Cloud storage technology with 3d rendering drawer with files in cloud...
PC Laptops

How backing up your computer can help you relieve stress

Don't wait for something bad to happen before backing up your computer. Learn how to protect your data before disaster strikes.
young woman with stickers on laptop computer...
Les Olson

7 ways print marketing materials can boost your business

Custom print marketing materials are a great way to leave an impression on clients or customers. Read for a few ideas to spread the word about your product or company.
young woman throwing clothes to organize a walk in closet...
Lighting Design

How to organize your walk-in closet | 7 easy tips to streamline your storage today

Read our tips to learn how to organize your walk-in closet for more storage space. These seven easy tips can help you get the most out of your space.
Types of Computer Malware and Examples...
PC Laptops

5 Nasty Types of Computer Malware and Examples | Everything You Need to Know to Keep Your Computer and Family Safe

Here are the different types of computer malware and examples that could potentially infect your computer.
How To Avoid Haunting Halloween Costume Trickery