High 5: Greeting Customers with Style and a Smile

Dec 5, 2018, 6:57 AM

PAYSON, Utah — Walk into any Walmart store, and you’ll often be greeted by a friendly person at the door.

Thayne Telford is certainly friendly, but there’s more to it than that.

It’s what he wears on his head that gets all kind of attention. Today he’s wearing his Thanksgiving hat, but he’s got plenty more.

His wife Lillian Telford has a box full of them — all that she designed herself.

“On July 10th, he was 80 years old, and he want to have something special,” she says. “The people that see Thayne all the time, do they have favorite hats? Every day they say, ‘I like that.’ The next day: ‘ooh I like this too.’ Always he is so happy with his hats.”

“I got one that had some 4th of July stuff on it, and that just took off from there. She started making them,” Thayne says.

Some of the regular customers say they love seeing what Thayne is wearing that day but admit there’s a lot more to him than his hats.

“What better way to be greeted than with a friendly smile, a hello, and stop and look at his new hats,” shopper Kay Hansen says.

“My favorite thing in the world is to watch a little kid run from the doors straight on and give him a hug because they look forward to seeing him every single time,” says Walmart manager Dustin Haight.

In just the few minutes we got to meet Thayne, we got to see why he means so much to people at the store. There were some hugs, joking around, and plenty of smiles — simple acts of kindness — that made us want to give Thayne and his wife a High 5.

He shows that sometimes it’s the little things that can go a long way.

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High 5: Greeting Customers with Style and a Smile