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Customers Say Massage Business Closed Abruptly; No Word On Refunds for Prepaid Services

LEHI, Utah – A massage business in Lehi abruptly closed its doors Sunday, and customers who prepaid hundreds of dollars for services said they don’t know if they’ll get that money back.

For several years, Rosie Skinner said her business relationship with CK Massage and Spa was very good. She and her husband would prepay for discounted massages and she said the service was good.

“They were a really great business,” Skinner said. “You went in there, it was clean, it was nice. They took really good care of you. And then they just disappeared.”

Skinner said she and her husband both got an email and a text Sunday, notifying them CK Massage was closed permanently.

“It’s with sadness we inform you that effective immediately, CK Massage + Spa is OUT OF BUSINESS,” the email read. “We are grateful that you took this journey with us, over these last 8 years. We are very sorry.”

Skinner said they still had about $100 in prepaid services to use at the business.

“(The email) didn’t give any detail on refunds or anything you’re supposed to do,” Skinner said. “We’ll try to chargeback on our card, but we don’t know if that will work, so we may just be out of the money.”

Wednesday afternoon, a hand-written note on the front door of CK Massage simply read, “Sorry. We’re out of business.”

Several people had left post-it notes and other hand-written responses, asking for refunds on prepaid services there. Phone calls from KSL to CK Massage Wednesday were not successful. The outgoing message left no option for leaving a voicemail.

“You hope they’ll be honest, right?” Skinner said. “You hope something will come back out, and that they’ll be able to reimburse or at least give you some other outlet to get your money back.”

In a statement, officials with the Utah Division of Consumer Protection said they could neither confirm nor deny whether there was an open investigation into CK Massage and that if the division takes legal action against a business, that legal action is then made public. Customers with grievances can file complaints on the division’s website: https://dcp.utah.gov/complaints.html

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