MATT GEPHARDT

Gephardt: Expensive Space Heater Breaks After Just One Year

Mar 9, 2020, 6:59 PM | Updated: 8:24 pm

MILLCREEK, Utah – The space heater in Joan Record’s sitting room used to be in her basement. She moved it upstairs when the one she had here — that wasn’t cheap — quit working.

Record’s receipt showed she paid $482.82 for the now-broken space heater. The sales date was January 2019, showing it was barely a year old when it died.

The receipt also showed that the heater came with a three-year service plan.

Joan Record warms her hands by a space heater that cost her nearly $500.

Record said she returned to the store where it was purchased hoping to get it repaired under that service plan, but the shop turned her away. She said they told her the service plan only covers little things like cleanings, and the heater was toast.

“I think we deserve our money back,” she said.

Out almost $500 for a heater that lasted a mere year, Record decided to Give It To Gephardt.

“I didn’t know who else to call,” she said.

KSL TV went to the shop where the heater was purchased, Vacuums 360 in South Salt Lake City, to ask about all of this. Managing owner Greg Lawson said he wasn’t aware of Record’s situation until KSL TV brought it to his attention.

“We try to, you know, make all of our customers happy,” he said.

Vacuums 360 managing owner Greg Lawson talks with KSL Investigator Matt Gephardt.

He said Record’s heater came with a one-year warranty and that he “believes” it should have lasted longer than it did.

Vacuums 360 said they inspected her old machine and don’t know why it died. Lawson said it appeared as though Record took good care of it.

Considering that Record’s heater bit the dust within days of the warranty expiring, Vacuums 360 has now decided to replace it with a new one.

“I always think, like, ‘Hey, if I flipped this around, how would I want to be treated?’” Lawson said. “Just the fact that it was literally a month after that, I’d probably want a new heater.”

Record said her new heater is working great.

KSL 5 TV Live

Matt Gephardt

FILE: construction zone...

Matt Gephardt

How to avoid hiring a bad contractor

Bobby Main investigates contractors for Utah's Division of Professional Licensing, here's his advice for avoiding bad contractors.

2 days ago

Dave Donegan showing Matt Gephardt the items that were broken in his move....

Matt Gephardt and Sloan Schrage, KSL TV

How liable is a moving company if your stuff gets damaged?

Dave Donegan’s home was just about to go into renovation, so he hired a moving and storage company to hold onto his household goods while work was underway.

6 days ago

FILE - The Amazon app is seen on a smartphone, Tuesday, Feb. 28, 2023, in Marple Township, Pa. (AP ...

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps solve Amazon misdelivery mystery for Manti man

Most of us are ordering more and more things online, and it's sometimes frustrating with things like an Amazon misdelivery mystery.

15 days ago

Scrolling social media, Joyce Lake spotted an ad for a doll. However, not only did the doll not sho...

Matt Gephardt

Imposters are using trust in law enforcement to scam Utahns

Scrolling social media, Joyce Lake spotted an ad for a doll.

16 days ago

Matt Gephardt working with Bona Rose on the CarChex documents....

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt: West Valley woman says her extended car warranty claim was denied unfairly

Many drivers buy an extended auto warranty to cover unexpected repair bills. But when a West Valley City woman turned to her warranty provider for major help on her car's transmission, they turned her down - repeatedly.

20 days ago

Matt Gephardt meeting with Denis Hawkins after a rental car company after they ignored his calls fo...

Matt Gephardt

Get Gephardt helps Spanish Fork man clear up insurance claim for rental car damage

Get Gephardt clears up an international rental car insurance standstill.

21 days ago

Sponsored Articles

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Gephardt: Expensive Space Heater Breaks After Just One Year