YOUR LIFE YOUR HEALTH

New Online COVID-19 Symptom Tracker Available To Utah Public

Mar 28, 2020, 10:13 PM

SALT LAKE CITY, Utah — Intermountain Healthcare has developed a free online tool to prescreen symptoms for COVID-19; her name is Scout.

More than 80,000 people have utilized the tool since it launched a week ago. Intermountain Healthcare’s Susan Tew, assistant vice president of consumer experience, said this is a quick and easy way for someone to either calm their fears or get the medical attention they need.

Scout is an artificial intelligence chat robot and helps determine the best care for someone at risk of the virus, by answering a series of yes-or-no questions.

Tew said screening people at home keeps everyone safe, by not introducing unnecessary exposure to them or healthcare providers.

“So that we’re not introducing risk to those that are trying to care for them or for others in the community,” she said.

Scout also provides clarity for those wondering if they have COVID-19.

“They’ve got a recommendation for what they should do next and we hope that’s calming as well as informational,” Tew said.

The bot is accessible on Intermountain Healthcare’s website from either a computer or mobile device.

Scout is accessible from a computer or mobile device.

She asks questions such as: Have you recently traveled to an area of high-risk for COVID-19? Do you have a cough? Have you had a fever recently? Are you feeling mild to moderate shortness of breath? Are you experiencing symptoms that feel like a life-threatening medical emergency? How old are you?

Depending on the individual’s responses, they will either be asked to stay at home, call the COVID-19 call center, call 911, or go immediately to the emergency room.

“If we see that you have some symptoms, we actually want to err on the side of caution and get you in front of those nurses, our APPs (advanced practice providers), as well as our physicians who are manning our COVID call center,” Tew said. “They’re able to do an assessment by phone and based upon what they’re hearing from you, then they’re going to tell you what you need to do next.”

If a doctor thinks an individual showing symptoms needs a test, they will be sent to one of Intermountain Healthcare’s 22 curbside drive-thru locations throughout the state.

Intermountain Healthcare has 22 drive-thru COVID-19 testing locations.

Tew said the bot is updated daily based on recommendations from the Centers for Disease Control, World Health Organization and state health officials.

“And as things change with this disease, because it is very fast-paced, we’re able to update our symptom checker to reflect that,” Tew said, including different symptoms presenting in the disease.

Intermountain reports about half of those using the symptom checker had no risk or very low risk. One-third of users were recommended to the COVID-19 hotline or a telehealth visit for further screening, nine percent were asked to self-quarantine, six percent were directed to the emergency department, and one percent was asked to call 911.

Tew said those who might be skeptical of answering questions through a bot can still call Intermountain Healthcare’s COVID-19 hotline at 844-442-5224, or talk to their health care provider.


Coronavirus Resources

How Do I Prevent It?

The CDC has some simple recommendations, most of which are the same for preventing other respiratory illnesses or the flu:

  • Avoid close contact with people who may be sick
  • Avoid touching your face
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue and then throw the tissue in the trash
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. Always wash your hands with soap and water if your hands are visibly dirty.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

The CDC does not recommend wearing a face mask respirator to protect yourself from coronavirus unless a healthcare professional recommends it.

How To Get Help

If you’re worried you may have COVID-19, you can contact the Utah Coronavirus Information Line at 1-800-456-7707 to speak to trained healthcare professionals. You can also use telehealth services through your healthcare providers.

Additional Resources

If you see evidence of PRICE GOUGING, the Utah Attorney General’s Office wants you to report it. Common items in question include toilet paper, water, hand sanitizer, certain household cleaners, and even cold medicine and baby formula. Authorities are asking anyone who sees price gouging to report it to the Utah Division of Consumer Protection at 801-530-6601 or 800-721-7233. The division can also be reached by email at consumerprotection@utah.gov.

KSL 5 TV Live

Your Life Your Health

Comiske riding her stationary bike, something she does every morning....

Emma Benson

Strategies to lengthen your life

The CDC says, on average, women tend to live 5-7 years longer than men because men higher rate of cardiovascular disease, but there are simple, healthy ways to increase your life expectancy.

7 hours ago

Chris and Aimee Tyler, speaking about their experience with Chris's pancreatic cancer diagnosis....

Emma Benson

‘Cancer can affect anybody’: Utah couple processes pancreatic cancer diagnosis

Pancreatic cancer is the third leading cause of cancer death in the U.S. and often goes undetected until it's advanced. One Utah County man is fighting for more time with his loved ones.

7 days ago

Ruth Norton uses the ArthroFit gym to help senior patients prevent, prepare for and recover from su...

Emma Benson

Intermountain program helps seniors fight joint pain, recover from surgery

Ruth Norton has had her fair share of health challenges, including double-knee surgery, open-heart surgery, and breast cancer. 

14 days ago

...

Emma Benson

‘The place we love isn’t healthy’: Millcreek couple weighs decision of moving due to poor air quality

No one is immune to the dangers of air pollution. What if you had to choose between staying in Utah while risking a premature death, or leaving behind family, your career, and your roots to move somewhere new for the sake of your health? One Millcreek couple is facing that exact scenario. #yourlifeyourhealth

21 days ago

Jayde St. Clair (left) with her newborn child being held by her husband....

Emma Benson

How childbirth education classes can help moms prepare for labor

Intermountain Health is offering prenatal courses for parents that cover everything from pregnancy to labor and delivery to postpartum care.

28 days ago

Steve Adams on dialysis...

Emma Benson

Are you at risk for kidney disease? 

Steve Adams is not afraid of making friends, even at the dialysis center. 

1 month ago

Sponsored Articles

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Users display warnings about the use of artificial intelligence (AI), access to malicious software ...

Les Olson

How to Stay Safe from Cybersecurity Threats

Read our tips for reading for how to respond to rising cybersecurity threats in 2023 and beyond to keep yourself and your company safe.

New Online COVID-19 Symptom Tracker Available To Utah Public