KSL INVESTIGATES

Owner Of Broken Down Car Hits Barricade With Car Warranty Company

Jun 16, 2020, 3:06 PM | Updated: 10:10 pm

WEST JORDAN, Utah – People pay for car warranties for the peace of mind they get from knowing that if their car breaks down, pricey repairs will be covered. But, what happens when the warranty company keeps throwing up roadblocks?

It happened to Amy Lifferth when the transmission of her Toyota Sienna van went out. She had purchased an extended warranty from Car Shield.

We have spent about a month trying to not only get the car fixed, but just get a straight answer about whether theyll pay for it. And they just keep putting us off, Lifferth said.

When her protests with the company got her nowhere, she decided it was time to call the KSL Investigators.

I want them to cover the mechanical failure in my car because my policy covers mechanical failure, Lifferth told us.

As we began digging, we found she was far from being alone in her frustration with Car Shield. The Better Business Bureau has issued an alert citing a pattern of consumer complaints, including failure to cover needed repairs.

So, this time we reached to Car Shield on Lifferths behalf. While we never heard back from the company, we do know they got the message. Right after our calls, Amy and her husband heard from Car Shield. They have reached an agreement, but are gagged from disclosing any of its details to the KSL Investigators.

I liked the idea of being able to purchase a policy that would be there for me when things go wrong, Lifferth said.

Extended car warranties are basically insurance policies. If you have trouble getting a warranty company to cover your legitimate claim, you can file a complaint with the Utah Department of Insurance, which oversees such claims.

KSL 5 TV Live

Top Stories

KSL Investigates

FILE PHOTO - Shown are a smartphone and computer....
Matt Gephardt

Can a company pull the rebate runaround?

When a West Valley City woman took up Verizon on a rebate offer to upgrade but could not get the rebate, she contacted the KSL Investigators for help.
7 days ago
FILE PHOTO...
Daniella Rivera

KSL Investigates: How is Utah’s new self-defense law impacting justice?

Is a new Utah self-defense law improving our justice system or leading to unintended consequences? The KSL Investigators analyzed a full year of cases.
8 days ago
...
Matt Gephardt & Sloan Schrage

Utah home sellers drop asking prices as market slows from a frenzied pace

For years, Utah has been one of the nation's hottest real estate markets, but now it appears to be cooling as sellers are slashing prices.
8 days ago
FILE (Getty Images)...
Matt Gephardt & Sloan Schrage, KSL TV

Gephardt Busts Inflation: How you can save money by switching from one of the big three wireless carriers to an MVNO

We have all heard of the big guys of wireless networks - Verizon, AT&T and T-Mobile. But many smaller carriers use the same infrastructure as the big three and for you that means you can get the service you need for much less by switching to one of the other guys.
11 days ago
FILE...
Matt Gephardt

Utah regulators take action against store they say failed to deliver furniture or refunds dozens of times

Imagine paying a deposit for expensive furniture only to have the company vanish before you get your stuff. It happened to several Utahns and now, the store has been cited by the State of Utah.
12 days ago
...
Matt Gephardt & Sloan Schrage, KSL TV

Gephardt Busts Inflation: Overstocked stores are leading to steep discounts for shoppers

Many big retailers are dealing with excess inventory. For retail businesses, it is a situation that is costing them a boatload of money. For consumers looking to bust inflation, it is an opportunity for bargain hunting.
21 days ago

Sponsored Articles

tips how to quit smoking...

7 Tips How to Quit Smoking | Quitting Smoking Might be One of the Hardest Things You Ever Do but Here’s Where You Can Start

Quitting smoking cigarettes can be incredibly difficult. Here are 7 tips how to quit smoking to help you on your quitting journey.
Photo: Storyblocks...
Blue Stakes of Utah 811

Blue Stakes of Utah 811: 5 Reasons To Call 811 Before You Dig When Working in Your Yard

Call before you dig. Even at home, you could end up with serious injuries or broken utilities just because you didn't call Blue Stakes of Utah 811.
Days of...
Days of '47 Rodeo

TRIVIA: How well do you know your rodeo? Take this quiz before you go to the Days of ’47!

The Utah Days of ’47 Rodeo presented by Zions Bank is a one-of-a-kind Gold Medal Rodeo being held July 20-23, 25 at 7:30 PM. The Days of ’47 Rodeo How well do you know your rodeo trivia? Take the quiz to test your know-all before heading out to the Days of ’47 Rodeo at the […]
cyber security through multi factor authentication setup...
Les Olson IT

How multi factor authentication setup helps companies stay safe

Multi factor authentication (MFA) setup is an important security measure that every company should implement for their workers. It’s also wise to install it for your personal and home accounts.
...
Lighting Design

Check out these stunning lamps with stained glass shades

Lamps with stained glass shades are statement pieces that are more than simply aesthetic. They also meet a functional requirement: to light up a room.
Address Bar of internet browser shows internet access...
AARP Utah

Utah voters 50+ support increased access to Internet

The AARP surveyed Utah voters aged 50 plus about internet access and if they support the expansion of broadband, especially in rural areas currently lacking it.
Owner Of Broken Down Car Hits Barricade With Car Warranty Company