KSL INVESTIGATES

Owner Of Broken Down Car Hits Barricade With Car Warranty Company

Jun 16, 2020, 3:06 PM | Updated: 10:10 pm

WEST JORDAN, Utah – People pay for car warranties for the peace of mind they get from knowing that if their car breaks down, pricey repairs will be covered. But, what happens when the warranty company keeps throwing up roadblocks?

It happened to Amy Lifferth when the transmission of her Toyota Sienna van went out. She had purchased an extended warranty from Car Shield.

We have spent about a month trying to not only get the car fixed, but just get a straight answer about whether theyll pay for it. And they just keep putting us off, Lifferth said.

When her protests with the company got her nowhere, she decided it was time to call the KSL Investigators.

I want them to cover the mechanical failure in my car because my policy covers mechanical failure, Lifferth told us.

As we began digging, we found she was far from being alone in her frustration with Car Shield. The Better Business Bureau has issued an alert citing a pattern of consumer complaints, including failure to cover needed repairs.

So, this time we reached to Car Shield on Lifferths behalf. While we never heard back from the company, we do know they got the message. Right after our calls, Amy and her husband heard from Car Shield. They have reached an agreement, but are gagged from disclosing any of its details to the KSL Investigators.

I liked the idea of being able to purchase a policy that would be there for me when things go wrong, Lifferth said.

Extended car warranties are basically insurance policies. If you have trouble getting a warranty company to cover your legitimate claim, you can file a complaint with the Utah Department of Insurance, which oversees such claims.

KSL 5 TV Live

Top Stories

KSL Investigates

...
Daniella Rivera, KSL TV

Many Utah schools weren’t built with security threats in mind, but renovations are costly

In one Utah school district, some security-related construction projects have fallen behind schedule.
2 days ago
...
Matt Gephardt & Cindy St. Clair, KSL TV

Thousands complain of water waste – but how is it enforced?

Lots of people are not afraid to call out water wasters. But are those complaints to water officials investigated? And does anything happen to stop the waste? KSL Investigator Matt Gephardt went fishing for answers.
4 days ago
FILE (Photo by Sean Gallup/Getty Images)...
Matt Gephardt, KSL TV

Phone spam and scams: how location makes a difference

The website Time2play, which has been investigating junks calls, agreed to share their data with the KSL Investigators.
8 days ago
GAS RECORD (Credit: KSL TV)...
Matt Gephardt and Sloan Schrage, KSL TV

Gephardt Busts Inflation: Gas prices reach a record high, again, but you can still save money.

Gas prices across the country have never been higher, but KSL Investigates looks into how you can still save some money.
9 days ago
Edgar Dworsky of Consumer World shows Gatorade has recently shrunk their 32-ounce bottle down to 28...
Matt Gephardt & Sloan Schrage, KSL TV

Gephardt Busts Inflation: ‘Shrinkflation’ emerges as prices climb

You have seen supermarket prices shoot up over the last several months, but does it also seem like the packaging is shrinking? It is not your imagination. It is called shrinkflation – getting less product but paying the same price.
10 days ago
(KSL TV)...
Daniella Rivera, KSL TV

Tracking Transparency: Why some Utah lawmakers use private email accounts for government business

Are Utah’s lawmakers skirting transparency? The KSL Investigators surveyed legislators to find out why some prefer to use private accounts and devices to do public business.
15 days ago

Sponsored Articles

Earth day 2022...
1-800-GOT-JUNK?

How Are You Celebrating Earth Day 2022? | 4 Simple Ways to Celebrate Earth Day and Protect the Environment

Earth Day is a great time to reflect on how we can be more environmentally conscious. Here are some tips for celebrating Earth Day.
Get Money Online...

More Ways to Get Money Online Right Now in Your Spare Time

Here are 4 easy ways that you can get more money online if you have some free time and want to make a little extra on the side.
Lighting trends 2022...

Lighting Trends 2022 | 5 Beautiful Home Lighting Trends You Can Expect to See this Year and Beyond

This is where you can see the latest lighting trends for 2022 straight from the Lightovation Show at the Dallas World Trade Center.
What Can't You Throw Away in the Trash...

What Can’t You Throw Away in the Trash? | 5 Things You Shouldn’t Throw in to Your Trash Can

What can't you throw away in the trash? Believe it or not, there are actually many items that shouldn't be thrown straight into the trash.
Make Money Online Easily...

4 Ways that You Can Make Money Online Easily in Just a Few Clicks

Here are 4 ways that you can make money online easily in no time at all! Some are as simple as just a few clicks away.
tips to winterize your home...
Bonneville Digital SLC

Tips to Winterize Your Home | The Top 5 Ways You Can Prepare for the Cold Utah Winter Ahead

Before the snow hits, here are the top 5 tips to winterize your home to prepare for the cold Utah winter this year.
Owner Of Broken Down Car Hits Barricade With Car Warranty Company