Gephardt: Movers Who Jack Up Prices Rack Up Complaints

Jun 30, 2020, 6:30 PM | Updated: 8:13 pm

SALT LAKE CITY, Utah – Imagine moving to a new state, only to have your moving company refuse to deliver your possessions unless you pay them way more than their original bid.

A new study from the Better Business Bureau shows it’s a problem that happens more often than you might think. 

The BBB said it receives an average of 13,000 complaints about the practice every year.

“They’re holding stuff hostage unless you give them more money,” said Utah BBB President Jane Rupp. 

The data shows the scam is most prevalent with people who are moving from one state to another. 

The BBB said it receives an average of 13,000 complaints about the practice every year.

The BBB’s advice to someone in the market for a mover is to not trust anyone who just wings a quote over the phone. It can be challenging in these times of COVID-19, but it’s important.

“You need to make sure that the mover is actually doing their due diligence,” Rupp said. “Either have them come to your home and price out how much you’re moving or do a video chat and have them price it out. They won’t just say, ‘How many rooms do you have?’”

Also doing a little homework, like checking reviews, can go a long way. The BBB advises looking up a mover’s license number on FMCSA’s website and its BBB business profile at

“It will only take you five or 10 minutes, but if you don’t do that, you could lose your goods,” Rupp said. 

Utah BBB President Jane Rupp discusses mover scams with KSL Investigator Matt Gephardt.

The U.S. Federal Motor Carrier Safety Administration, a branch of the U.S. Department of Transportation, regulates interstate and international movers and takes complaints. The agency does not have law enforcement power, but it will send demand letters to bad actors, levy fines and revoke operating authority. It also partners with some state agencies to take legal action. 

According to the BBB’s research, of the 4,780 complaints the feds received in 2019, 57% involved overcharging. 

“The actual size and severity of this problem is likely much larger and more severe than statistics reflect,” Rupp said. 

Fewer than 10% of victims report fraud to the BBB or enforcement agencies, according to the Federal Trade Commission. 

In 2018, KSL reported on a woman who moved from Maine to Utah. After loading her goods onto the moving truck, her invoice more than doubled from the original bid.

KSL 5 TV Live

Top Stories

Matt Gephardt

FILE PHOTO - Shown are a smartphone and computer....
Matt Gephardt & Sloan Schrage, KSL TV

Why you should stop using your work computers, phones for personal use

Many Utahns are still working from home, spending a lot of time on their work computers. That can make it easy to forget it's not a personal computer. But KSL's Matt Gephardt has three reasons why you should use your work computers for one thing — work.
6 days ago
fireworks injuries study...
Matt Gephardt

Study: More people need E.R. care after playing with fireworks

A report from the U.S. Consumer Product Safety Commission may throw a wet blanket on your 4th of July plans – or at least make you think about bringing a wet blanket with you just in case your family’s celebration adds to a troubling trend.
8 days ago
Peter Ingle talking to Matt Gephardt...
Matt Gephardt & Cindy St. Clair, KSL TV

Too risky to insure? Why your homeowner’s insurance could go up in smoke

There are good reasons for an insurance company to drop your homeowner’s coverage. But what happens when you’re dropped for something you have no control over? KSL Investigator Matt Gephardt went out to find: can they do that?
9 days ago
FILE - Credit and deposit cards on a computer keyboard. Electronic commerce, business. Online shopp...
Matt Gephardt

Gephardt Busts Inflation: Americans shy away from using credit cards abroad, missing out on best exchange rates

As COVID-19 wanes, travel agencies are seeing a massive spike in bookings as folks look to spread their wings and travel abroad.
12 days ago
KSL-TV's Matt Gephardt talks to the couple to see how this accident happen....
Matt Gephardt and Cindy St. Clair, KSL TV

Utah couple gets hit with sky-high surprise air ambulance bill

A perk of hitting that out-of-pocket max limit on your health insurance is usually, your insurance covers all other expenses for the year 100%. When a Highland couple continued to get bills, they asked KSL Investigator Matt Gephardt for help.
15 days ago
Bitcoin and other cryptocurrencies are all making news with wild up-and-down swings in value. (File...
Matt Gephardt and Sloan Schrage, KSL TV

Congress considers crypto legislation: What you need to know

It's been a rough year for cryptocurrencies. Prices reached record heights this past November, but by last week, crypto has lost $2 trillion of its market value. Now, there's a new plan for the Feds to regulate cryptocurrencies.
16 days ago

Sponsored Articles

hand holding 3d rendering mobile connect with security camera for security solutions...
Les Olson

Wondering what security solutions are right for you? Find out more about how to protect your surroundings

Physical security helps everyone. Keep your employees, clients, and customers safe with security solutions that protect your workplace.
Many rattan pendant lights, hay hang from the ceiling.Traditional and simple lighting....
Lighting Design

The Best Ways to Style Rattan Pendant Lighting in Your Home

Rattan pendant lights create a rustic and breezy feel, and are an easy way to incorporate this hot trend into your home decor.
Earth day 2022...

How Are You Celebrating Earth Day 2022? | 4 Simple Ways to Celebrate Earth Day and Protect the Environment

Earth Day is a great time to reflect on how we can be more environmentally conscious. Here are some tips for celebrating Earth Day.
Get Money Online...

More Ways to Get Money Online Right Now in Your Spare Time

Here are 4 easy ways that you can get more money online if you have some free time and want to make a little extra on the side.
Lighting trends 2022...

Lighting Trends 2022 | 5 Beautiful Home Lighting Trends You Can Expect to See this Year and Beyond

This is where you can see the latest lighting trends for 2022 straight from the Lightovation Show at the Dallas World Trade Center.
What Can't You Throw Away in the Trash...

What Can’t You Throw Away in the Trash? | 5 Things You Shouldn’t Throw in to Your Trash Can

What can't you throw away in the trash? Believe it or not, there are actually many items that shouldn't be thrown straight into the trash.
Gephardt: Movers Who Jack Up Prices Rack Up Complaints