SLC Police See Increase In Response Times, Call Volume

Oct 21, 2020, 7:39 PM

SALT LAKE CITY, Utah – It only takes a few seconds to call 911 and reach police, but the time it takes for officers with the Salt Lake City Police Department to respond is taking longer this year.

KSL NewsRadio requested response time data from the SLCPD and found the average response times for all priority calls have increased by almost 30 minutes from last year’s average.

KSL spoke with SLCPD Deputy Chief LaMar Ewell, who said there are several factors leading to the increased wait times. Most notable was an increase in calls.

Last summer there were 9,774 calls. That jumped to 11,326 calls in 2020.

The largest increase in response time comes from priority three calls, which typically involve investigative work. Response times in 2019 were around 33 minutes and this year it skyrocketed by more than 43 minutes.

The response to priority one calls — situations that are active and most serious — increased from 10 minutes to 11:30.

“That 1:30, I realize that can seem like an eternity to someone having a crisis and needing us to be there quickly,” Ewell said.

He called this “unacceptable” and said the department is focused on improving response times, specifically at the patrolling division and the investigative division.

Ewell said 50 officers either retired or resigned since April, and that is contributing to the increase in response times.

He said the department is shifting more officers toward patrolling, even if it means pulling officers from special projects.

KSL 5 TV Live


Authorities respond to an Ogden neighborhood Thursday after an officer-involved shooting. (KSL TV)...

Alex Cabrero

Officer home after shooting in one of policing’s most dangerous calls: domestic violence

According to FBI data, 43 of the 503 police officers killed nationwide between 2011 and 2020 are from domestic disturbance or domestic violence calls. That includes Ogden police officer Nathan Lyday in 2020.

23 hours ago

FILE - Former President Donald Trump listens as he speaks with reporters while in flight on his pla...


Trump says he’s been indicted in classified documents investigation; Justice Dept. yet to confirm

Donald Trump said Thursday he's been indicted on charges of mishandling classified documents at his Florida estate, igniting a federal prosecution that is arguably the most perilous of multiple legal threats against the former president

23 hours ago

Hyrum murder-suicide scene...

Larry D. Curtis and Mike Anderson, KSL TV

Police identify Utah couple killed in apparent murder and suicide

Two people found dead in a home Wednesday night in Hyrum, Utah were killed in an apparent murder and suicide.

23 hours ago

Brigham City gives Ogden police officer a hero’s welcome home. (KSL TV)...

Debbie Worthen

Brigham City gives Ogden police officer a hero’s welcome home

Flags line the streets of Brigham City as the Ogden Police Officer injured in Tuesday’s shootout is escorted home.

2 days ago

One of the teens caught on camera stealing a Pride flag from a Sandy resident's home. (KSL TV)...

Andrew Adams

Sandy mayor, neighbors call for end to recent pattern of Pride flag thefts

Sandy's mayor and residents are calling for a recent pattern of Pride flag thefts to stop around the city and Salt Lake Valley.

2 days ago

One of the bullets that entered Ogden resident, Maria Reece, apartment when gunfire erupted. (KSL T...

Dan Rascon

‘Not an experience I want to be in again;’ Police shootout sends bullets into Ogden apartments

Many Ogden residents feared for their safety as gunfire erupted in an apartment complex, hitting their homes on Tuesday afternoon.

2 days ago

Sponsored Articles

Portrait of happy boy playing and splashing water in the swimming pool...

Get Out Pass

Family Fun Activities in Utah You Have to Try This Summer

These family fun activities will entertain you all summer, so if you ever feel stuck in a rut wondering what to do, refer to this guide!

Woman IT specialist in elegant suit working on notebook computer in data center next to server rack...

Les Olson

Your Complete Guide to Outsourcing IT Services

This guide covers everything you need to know about the different benefits of outsourcing IT services to meet your small business needs.

diverse group of friends dance outside under string lights...

Lighting Design

5 Frequently Asked Questions About Outdoor Lighting

Read for the most frequently asked questions about outdoor lighting to help narrow the search for your home.

Stack of old laptops with dark background...

PC Laptops

Old Laptop Upgrades You Need to Try Before Throwing it Away

Get the most out of your investment. Try these old laptop upgrades before throwing it out to keep it running fast and efficient.

Happy diverse college or university students are having fun on their graduation day...

BYU MBA at the Marriott School of Business

How to Choose What MBA Program is Right for You: Take this Quiz Before You Apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.

Close up of an offset printing machine during production...

Les Olson IT

Top 7 Reasons to Add a Production Printer to Your Business

Learn about the different digital production printers and how they can help your company save time and money.

SLC Police See Increase In Response Times, Call Volume