KSL INVESTIGATES

Gephardt: KSL Investigators Help Man With Frozen PayPal Account Get Back His Money

Nov 16, 2020, 6:58 PM | Updated: Nov 17, 2020, 9:29 am

WEST VALLEY CITY, Utah – It’s a safe bet some Utahns are rummaging through attics, garages and closets for unused stuff to sell on eBay for some extra holiday cash.

But what if you sold something and then learned you must wait six months to get your money? When it happened to a West Valley man, he contacted the KSL Investigators.

Just one try and Kelly Porter knew his new fancy, top of the line vaporizer wasn’t for him.

“I tried it and I had a very bad reaction,” Porter recalled.

He couldn’t return it, so decided to put it up for sale on eBay where it sold for $575. Within a day of being paid via eBay’s popular money handler, PayPal, Porter said he immediately shipped the vaporizer.

The buyer received it and had no complaints. The problem was PayPal would not let him have his money.

After hours of wrangling with the automated customer service, Porter said he received a message. “It says we had permanently locked out your PayPal account,” said Porter. “And, no explanation.”

That’s right: PayPal suspended his account as if he’d committed some sort of fraud. Even worse: It said it’ll be holding onto Porter’s bucks for 180 days and then he can ask for it.

“I did everything right,” Porter explained.

Not sure where else to turn, he decided it was time to call the KSL Investigators.

We got ahold of PayPal to ask them why they flagged Porter. He shipped the vaporizer immediately, no complaints from the buyer, so why were they holding onto his money without so much as an explanation? With that, PayPal had a change of heart.

In an email, a spokeswoman wrote us that Kelly’s “account was limited due to a system issue with eBay email confirmation. His account is now fully restored.”

And just like that, Porter’s account was reinstated, and he got his money in about one day — not 180 days!

HOW TO AVOID LENGTHY PAYPAL HOLDS

  • Make sure the name on your PayPal account matches the name on your bank account and credit cards
  • Printing a shipping label directly within PayPal provides tracking and delivery notification automatically
  • Or, if you print your own – say inside eBay – go back to your PayPal and upload the tracking information so PayPal can verify that package’s shipment and delivery
  • Ask your buyer to confirm through the PayPal app that they’ve received the package. That will help spur the release of your funds.

If you have a consumer problem that you can’t get solved contact Matt Gephardt at 385-707-6153, or matt@ksl.com

KSL 5 TV Live

Top Stories

KSL Investigates

Americans are using their credit cards more often as the economy opens....
Matt Gephardt

Gephardt Busts Inflation: The key to saving money on your credit card bills

More Utahns are carrying debt, but the thing is – many of those folks have no idea how much interest they are paying on their debt.
3 days ago
...
Matt Gephardt and Cindy St. Clair

AmeriGas customers nationwide Get Gephardt after waiting weeks for propane

Calls to Get Gephardt have come from across the country, all having the same problem: missing propane deliveries. So, where’s the gas?
3 days ago
(Taylorsville Police Department)...
Keira Farrimond and Daniella Rivera

Questions surround convicted rapist’s release as police investigate aggravated sexual assault

Despite admitted anger issues and a recent history of assault, Utah’s Board of Pardons and Parole released a convicted rapist back into the community last month. Now, he is charged with aggravated rape in an attack on a Taylorsville woman he communicated with while in prison.
3 days ago
Grant Clark waited for repairs on his car...
Matt Gephardt

Get Gephardt: Orem man’s auto repairs take 13 months due to parts shortage

If your car needs minor repairs, be prepared to wait. That warning comes from a Utah County man who had to wait for more than a year for his car to get fixed.
5 days ago
Susan Lee Wilson, attempting to use her phone after another outage. (KSL-TV)...
Matt Gephardt

Get Gephardt: Salt Lake woman battles phone company to fix 12-year-old landline problem

You pay for phone service, so you would expect to receive phone service. But when a Sandy woman’s landline kept going dead for more than a decade, she decided it was time to Get Gephardt.
6 days ago
A police officer walks by a crime scene trailer that is sitting outside the home of Michael Haight ...
Annie Knox and Daniella Rivera

When home isn’t safe: Experts see patterns, potential warning signs in family shootings

In Utah and on a national level, mass shootings mostly happen at home. While it’s not always possible to predict this type of violence, experts tell the KSL Investigators certain behaviors may predict future violence.
6 days ago

Sponsored Articles

Fiber Optical cables connected to an optic ports and Network cables connected to ethernet ports...
Brian Huston, CE and Anthony Perkins, BICSI

Why Every Business Needs a Structured Cabling System

A structured cabling system benefits businesses by giving you faster processing speeds and making your network more efficient and reliable.
notebook with password notes highlighted...
PC Laptops

How to Create Strong Passwords You Can Actually Remember

Learn how you can create strong passwords that are actually easy to remember! In a short time you can create new ones in seconds.
house with for rent sign posted...
Chase Harrington, president and COO of Entrata

Top 5 Reasons You May Want to Consider Apartment Life Over Owning a Home

There are many benefits of renting that can be overshadowed by the allure of buying a home. Here are five reasons why renting might be right for you.
Festive kitchen in Christmas decorations. Christmas dining room....
Lighting Design

6 Holiday Decor Trends to Try in 2022

We've rounded out the top 6 holiday decor trends for 2022 so you can be ahead of the game before you start shopping. 
Happy diverse college or university students are having fun on their graduation day...
BYU MBA at the Marriott School of Business

How to Choose What MBA Program is Right for You: Take this Quiz Before You Apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.
Diverse Group of Energetic Professionals Team Meeting in Modern Office: Brainstorming IT Programmer...
Les Olson

Don’t Let a Ransomware Attack Get You Down | Protect Your Workplace Today with Cyber Insurance

Business owners and operators should be on guard to protect their workplace. Cyber insurance can protect you from online attacks.
Gephardt: KSL Investigators Help Man With Frozen PayPal Account Get Back His Money