KSL INVESTIGATES

Gephardt: Frustration As Woman Fights to Have ‘Dangerous’ Broken Power Pole Removed

Jan 20, 2021, 8:13 PM

SALT LAKE CITY, Utah — A broken power pole stood precariously in Michelle’s backyard of her Avenues home.

“It’s dangerous and scary,” said Michelle of the rotten and mangled pole.

A newer pole stood beside it, replaced in the summer of 2019 after Rocky Mountain Power realized the old pole was hazardous. At that time, Michelle said Rocky Mountain Power told her the utility companies who have their lines on the pole would be notified to move their lines to the new pole.

Michelle said they told her they “can’t come cut it down until the cable companies move to the new pole.”

Both CenturyLink and Comcast have lines on the old pole, and for months, Michelle has called both companies to have the lines moved. It was further damaged in the September wind storm, and some crews came out to assess the pole this past fall.

“They came and saw it, and said ‘Yes, this is terrible,’ and then he left and never came back,” said Michelle. That was in November 2020 and Michelle said she’s been unable to get answers on when the pole would be remedied.

“I want all of these people to do the job they should have done in the summer of 2019,” she told KSL.

The KSL Investigators reached out to each company involved on Michelle’s behalf. Within days, we received answers and action was taken.

In an emailed statement, a Rocky Mountain spokesperson told KSL:

“When we replace a pole that has other utility properties on it, it’s up to those companies to move their property. We notify them, of course, because they typically lease the space on our poles for their facilities. But the fact is, there’s not a lot Rocky Mountain Power can do to compel action. The pole was replaced August 22, 2019. CenturyLink was given notice at that time that they needed to move their facilities to the new pole and remove the stub pole. A second notice was sent Oct. 15, 2019.

“As a result of your inquiry, a crew was sent to evaluate the situation. For safety reasons, the crew moved the telecommunications line to the new pole, secured it temporarily, and removed the stub pole. We again notified CenturyLink via telephone call and email that they need to follow-up to make the attachment permanent.”

A CenturyLink spokesman told us, “We understand this situation is frustrating. Our team has completed the repairs at this location and the customer is satisfied.”

When we spoke with Comcast, its spokesperson said:

“Service technicians visited this address on 11/19 and 11/22 [2020] in order to determine the severity of the issue. We determined the downed pole was not a safety concern. The job was scheduled to be completed in 2021 — after the holiday season — to avoid any service interruptions for our customers during the holidays.”

The rotten old pole is now gone, much to Michelle’s satisfaction.

“In literally three days … the entire issue was resolved by all three companies,” she said. “I want Gephardt to solve all my problems, it was wonderful.”


Have you experienced something you think just isn’t right? The KSL Investigators want to help. Submit your tip at investigates@ksl.com or 385-707-6153 so we can get working for you.

KSL 5 TV Live

Top Stories

KSL Investigates

FILE - Thousand gather at the Utah State Capitol to support a woman's right to choose. (KSL TV)...
Daniella Rivera

‘It was hastily passed’: Medical, legal experts raise concerns about Utah’s abortion trigger law

Senate Bill 174, passed by the Utah Legislature in 2020, was crafted, in part, to send a message. Now, medical and legal experts are sounding alarm bells about how it will work in practice.
2 days ago
FILE - Credit and deposit cards on a computer keyboard. Electronic commerce, business. Online shopp...
Matt Gephardt

Gephardt Busts Inflation: Americans shy away from using credit cards abroad, missing out on best exchange rates

As COVID-19 wanes, travel agencies are seeing a massive spike in bookings as folks look to spread their wings and travel abroad.
2 days ago
KSL-TV's Matt Gephardt talks to the couple to see how this accident happen....
Matt Gephardt and Cindy St. Clair, KSL TV

Utah couple gets hit with sky-high surprise air ambulance bill

A perk of hitting that out-of-pocket max limit on your health insurance is usually, your insurance covers all other expenses for the year 100%. When a Highland couple continued to get bills, they asked KSL Investigator Matt Gephardt for help.
5 days ago
Bitcoin and other cryptocurrencies are all making news with wild up-and-down swings in value. (File...
Matt Gephardt and Sloan Schrage, KSL TV

Congress considers crypto legislation: What you need to know

It's been a rough year for cryptocurrencies. Prices reached record heights this past November, but by last week, crypto has lost $2 trillion of its market value. Now, there's a new plan for the Feds to regulate cryptocurrencies.
6 days ago
(KSL TV)...
Matt Gephardt

Gephardt Busts Inflation: Despite growing demand for digital coupons, most are still printed

Researchers found that 91% of all coupons are old-fashioned paper coupons. That’s a problem when you compare it to consumer demand.
9 days ago
...
Matt Gephardt & Sloan Schrage, KSL TV

Gephardt busts inflation: Is saving hundreds on your internet bill worth the hassle?

When you sign up for internet, you need a modem to connect and router for your home's Wi-Fi. But most internet service providers charge you to use their equipment, on top of what you pay for their plan. But did you know you can buy your own and potentially save hundreds of dollars? The thing is, it’s not necessarily that simple.
10 days ago

Sponsored Articles

hand holding 3d rendering mobile connect with security camera for security solutions...
Les Olson

Wondering what security solutions are right for you? Find out more about how to protect your surroundings

Physical security helps everyone. Keep your employees, clients, and customers safe with security solutions that protect your workplace.
Many rattan pendant lights, hay hang from the ceiling.Traditional and simple lighting....
Lighting Design

The Best Ways to Style Rattan Pendant Lighting in Your Home

Rattan pendant lights create a rustic and breezy feel, and are an easy way to incorporate this hot trend into your home decor.
Earth day 2022...
1-800-GOT-JUNK?

How Are You Celebrating Earth Day 2022? | 4 Simple Ways to Celebrate Earth Day and Protect the Environment

Earth Day is a great time to reflect on how we can be more environmentally conscious. Here are some tips for celebrating Earth Day.
Get Money Online...

More Ways to Get Money Online Right Now in Your Spare Time

Here are 4 easy ways that you can get more money online if you have some free time and want to make a little extra on the side.
Lighting trends 2022...

Lighting Trends 2022 | 5 Beautiful Home Lighting Trends You Can Expect to See this Year and Beyond

This is where you can see the latest lighting trends for 2022 straight from the Lightovation Show at the Dallas World Trade Center.
What Can't You Throw Away in the Trash...

What Can’t You Throw Away in the Trash? | 5 Things You Shouldn’t Throw in to Your Trash Can

What can't you throw away in the trash? Believe it or not, there are actually many items that shouldn't be thrown straight into the trash.
Gephardt: Frustration As Woman Fights to Have ‘Dangerous’ Broken Power Pole Removed