Orem Woman Says Glass In Oven Door Exploded

Jan 29, 2021, 10:11 AM | Updated: 12:43 pm

OREM, Utah — She had just set the oven to 350 and turned away when she heard a loud pop.

As Andrea Jensen looked down, broken glass was all over her kitchen floor.

“I was just surrounded by glass,” she recalled. “I didn’t realize that I had tiny little shards in my arms and legs until later on after the shock started to wear off.”

Jensen said the outer pane of glass in the oven door had apparently just exploded, leaving behind a big mess and even bigger questions.

“Could this happen again?” she questioned. “It’s just a shock thinking, ‘What just happened here, and why did this happen?’”

Jensen shared the story publicly Thursday – nine days after the Jan. 19 ordeal – in hopes of raising awareness to a problem that she feared may be far more common in kitchens than she initially thought.

“That night I googled and I thought, ‘Why did my oven door just explode?’” she said. “I found stories all across the country that this is apparently happening and not just with Frigidaire but with other brands as well.”

While it remained unclear why exactly Jensen’s oven glass broke, possible explanations in the other cases included the type of glass the ovens were manufactured with or potentially the existence of a small flaw somewhere within the glass.

Regardless of the reason, Jensen said she soon learned Frigidaire would apparently not pay for the $270 repair since the 2½-year-old oven was beyond its warranty period.

“I didn’t do anything to it,” Jensen said. “I didn’t damage it, I didn’t do anything. It exploded spontaneously. Why do I have to pay for this? And they said, ‘Sorry.’”

KSL reached out to the parent company of Frigidaire for comment Thursday afternoon.

An initial reply from a spokesperson suggested the company was working to confirm details of the case before responding further.

Jensen said she reported what happened to the Consumer Product Safety Commission and urged others who have experienced similar troubles to do the same.

“This needs to stop,” Jensen said. “We shouldn’t have to be afraid of having a glass door explode while we’re making cookies for someone.”

KSL 5 TV Live

Top Stories

Local News

Women hold signs and chant slogans during a protest over the death of Iranian Mahsa Amini outside t...
Ashley Moser

Sandy woman can’t get in touch with family in Iran after country blocks internet

Eida, an Iranian-American from Utah, said watching what is happening to her family thousands of miles away in Iran is difficult, especially because she cannot reach them. 
1 day ago
(Andrew Adams/KSL TV)...
Andrew Adams

Fall leaves in full glory in mountains above Bountiful, Davis County

This weekend is the perfect time to get out and enjoy the beautiful fall colors. KSL's Andrew Adams went down a less-traveled road in Davis County Friday for a closer look.
1 day ago
(Ray Boone/KSL TV)...
Alex Cabrero

Lost luggage at Salt Lake City Int’l Airport packed full of illegal prescription drugs

A lost piece of luggage stuffed full of pills has Cottonwood Heights police investigating.
1 day ago
Jeremy Hauck appears in a Farmington court, Dec. 13, 2007. Hauck was found not guilty by reason of ...
Kaitlyn Bancroft, KSL.com and Shara Park, KSL TV

Utah man who shot mother, slit her throat in 2006 seeks release from state hospital

A judge will spend several weeks considering whether a Utah State Hospital patient who killed his mother in 2006 will be released. The court heard almost seven hours of testimony on Friday from doctors, social workers and others.
1 day ago
Rain moves across Salt Lake City on Sept. 21. Salt Lake City entered Friday, the last day of the wa...
Carter Williams, KSL.com

As the 2022 water year comes to a close, how did Utah fare?

Laura Haskell with the Utah Division of Water Resources finds it difficult to describe the 2022 water year because it has been all over the place.
1 day ago
Ayanna Likens

Utah sees rise in auto-pedestrian crashes

An alarming concern on Utah roads — a rise in auto-pedestrian crashes, including three that happened within the last 24 hours.
1 day ago

Sponsored Articles

Portrait of smiling practitioner with multi-ethnic senior people...
Summit Vista

How retirement communities help with healthy aging

There are many benefits that retirement communities contribute to healthy aging. Learn more about how it can enhance your life, or the life of your loved ones.
Happy diverse college or university students are having fun on their graduation day...
BYU MBA at the Marriott School of Business

How to choose what MBA program is right for you: Ask these questions before you apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.
Cloud storage technology with 3d rendering drawer with files in cloud...
PC Laptops

How backing up your computer can help you relieve stress

Don't wait for something bad to happen before backing up your computer. Learn how to protect your data before disaster strikes.
young woman with stickers on laptop computer...
Les Olson

7 ways print marketing materials can boost your business

Custom print marketing materials are a great way to leave an impression on clients or customers. Read for a few ideas to spread the word about your product or company.
young woman throwing clothes to organize a walk in closet...
Lighting Design

How to organize your walk-in closet | 7 easy tips to streamline your storage today

Read our tips to learn how to organize your walk-in closet for more storage space. These seven easy tips can help you get the most out of your space.
Types of Computer Malware and Examples...
PC Laptops

5 Nasty Types of Computer Malware and Examples | Everything You Need to Know to Keep Your Computer and Family Safe

Here are the different types of computer malware and examples that could potentially infect your computer.
Orem Woman Says Glass In Oven Door Exploded