Insurance Company Refuses To Pay For Windstorm Roof Repairs

Mar 5, 2021, 8:20 PM | Updated: 8:38 pm

WEST JORDAN, Utah – Six months after a windstorm rocked the Wasatch Front, a West Jordan woman was still battling with her insurance company over a claim.

Thuy Vu said she called five separate companies to look at her roof after the ceiling started to leak in her son’s room.

She filed a claim with her insurance company, Allstate, in September. In December, the claim was denied and Vu said she was offered $30 to pay for repairs to the ceiling.

That meant she would have to pay the remaining $8,000-$10,000 needed to fix the roof.

Allstate told Vu the claim was denied because their inspector found the roof was improperly installed.

When KSL-TV called the local Allstate office in Salt Lake City, employees said they could not answer any questions and that the case was closed.

“It’s disappointing,” Vu said. “I don’t feel like I was in good hands with Allstate at all.”

Six of her neighbors had their roofs replaced following the storm. The homes were all built around the same time in 2001, and none of the other insurance companies said the roofs were improperly installed.

“The wind damage was clear,” said Phillip Jordan, owner of Jordan River Roofing.

Jordan was one of the men who inspected Vu’s roof. He’s been in the business for 17 years and has a five-star rating online. He said there were two other sets of chalk markings on the roof when he arrived to inspect it, which indicated that others found the same damage he did. He believed the shingles were properly installed.

KSL-TV first reached out to Allstate’s national media team on Monday.

On Friday, they replied with an emailed statement that ignored the questions we asked about the policy and claim:

“Allstate supports customers throughout the claim process and resolved this matter based on the results of an investigation.”

“For them to be this stubborn about the claim is kind of baffling,” Jordan said.

Vu hoped sharing her story would raise awareness for others dealing with the storm aftermath. 

“I just want them to do their job and pay for the roof,” Vu said.

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Insurance Company Refuses To Pay For Windstorm Roof Repairs