Utah Businesses Face Difficult Decision On Mask Requirements

Apr 12, 2021, 5:15 PM | Updated: 7:59 pm

BOUNTIFUL, Utah — Now that the statewide mask mandate has ended, many businesses have been left in a tight spot — should they continue to require masks? Either way, store owners found they can’t make everyone happy.

Many local stores along Bountiful Main Street went out of business after the pandemic hit and store owners have had to keep that in mind when deciding whether to require masks. 

Gary Wight has measured suits and tuxes at his shop, Latter Day Suits & Formal Affair, for nearly 40 years. Now, he’s one of only a few businesses left on his block.

“Last April, I did $900 worth of business for the whole month. I got scared,” said Wight.

Wight has a decision to make should he continue to require masks or not? Either way, he risks upsetting customers.

“I’m going to ask everyone to wear a mask until we can see that we’re over the hill,” said Wight.

Just down the street, Pat’s Dancewear will also require masks in the store, at least until all employees are vaccinated and maybe longer.

“Our business includes fitting shoes, which requires close contact. It requires touching people. You’re face-to-face a lot and so we just don’t feel like that’s a safe atmosphere at this point,” said owner Pat Troseth.

Troseth said they haven’t had many issues, and most customers have been very kind about the mask requirement, but not all.

“We did get some email replies that thought we were wrong and that they would never shop here again,” said Troseth. “One came back and said wonderful, they liked it, but the others were very negative.”

“We’ve really struggled with this. It was something we put a lot of thought into,” said Angie Werrett, owner of Classy Chassis, a beauty supply store a few doors down.

After interviewing their customers, Classy Chassis decided to make masks optional.

Some shoppers said they appreciated the choice.

“When I didn’t see the sign saying masks are required or face coverings are required, I actually went ‘yes, I don’t have to wear a mask.’ So I was really grateful that I had that option,” said Katherine Atkinson.

No matter what these businesses choose, they hope their customers will understand and keep coming back after what’s been a very difficult year.

“I’m just happy to be here. I’m happy to still be in business,” said Wight.

“It’s been really rough, but I just hope at some point, people remember why they fell in love with Bountiful and come back,” said Werrett. “I’m getting teary-eyed, but yeah, we’re just hoping, hoping it comes back.”

Governor Spencer Cox still urged people to wear masks, but under the new law that went into effect on Saturday, the state won’t tell businesses whether to require them or not.

Coronavirus Resources

Have you or a family member been affected by coronavirus issues in Utah? KSL wants to hear from you. Contact KSL by emailing

Click here to sign up for a vaccine and here to see how Utah’s vaccine rollout is progressing.

The latest COVID-19 stories from KSL can be found here.

How do I prevent it?

The CDC has some simple recommendations, most of which are the same for preventing other respiratory illnesses or the flu:

  • Avoid close contact with people who may be sick
  • Avoid touching your face
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue and then throw the tissue in the trash
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. Always wash your hands with soap and water if your hands are visibly dirty.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

KSL 5 TV Live


A sign reminding Copper Hills High School students and staff to keep their hands clean during the c...

Lindsay Aerts

Utah school districts working to prioritize what stays when COVID relief money runs dry

Utah's school districts are working to figure out how they will continue to pay for programs propped up by COVID-19 relief funds.

12 days ago

FILE: Former Utah Jazz John Stockton reacts during a 76-70 Wichita State win over the Gonzaga Bulld...

Michael Houck

Former Utah Jazz star John Stockton sues Washington medical director about COVID misinformation policy

Former Utah Jazz superstar John Stockton has filed a federal lawsuit against Washington officials on First Amendment violations, arguing the state's policy of COVID-19 misinformation is unconstitutional.

3 months ago

Deer Creek Reservoir...

Alex Cabrero

State parks expecting another record visitation year, hiring more workers

It didn't matter how cold or snowy it was at Deer Creek State Park Friday afternoon. Nothing was going to stop Leonard Sawyer from taking his boat out to do a little fishing.

3 months ago

FILE —  Respiratory virus illness activity continues to increase across the US.
(Joe Burbank/Orl...

Emma Benson

‘Not viruses to mess around with’: Experts urge caution during ongoing ‘tripledemic’

Experts say though not as severe as last year, this winter we're seeing another "tripledemic" – rising cases of COVID-19, flu and RSV in Utah.

5 months ago

FILE - COVID-19 antigen home tests. (AP Photo/Patrick Sison, File)Credit: ASSOCIATED PRESS...

Emma Benson

‘The ICUs are full:’ Keep yourself and others healthy this holiday

It's time for holiday gatherings, but with more people around us comes a greater risk of getting sick.

5 months ago

Julianna Preece goes through the mountain of medical documents she's acquired for her health condit...

Lauren Steinbrecher

Herriman couple is suing CVS, says 5x Covid vaccine dose mistake caused health problems

A couple is suing a Utah CVS vaccination clinic, saying a nurse’s mistake led to the wife receiving five times the normal COVID-19 vaccine dose and caused serious health issues she’s still dealing with today.

6 months ago

Sponsored Articles

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 Internet Safety Tips for Kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Utah Businesses Face Difficult Decision On Mask Requirements