KSL INVESTIGATES

Gephardt: Ammo Delivery Delays Frustrate KSL-TV Viewers 

Jul 13, 2021, 6:13 PM | Updated: 8:15 pm

CASPER, Wyo. — If you pay for something, you expect to get it. Instead, the call came to KSL Consumer Investigator Matt Gephardt from a Casper, Wyoming family after a product they ordered from the Beehive State never showed up. 

The product in this case was ammunition. It was ordered and paid for so where is it? 

Deanna Cotten asked that question when she and her husband ordered ammunition from a St. George company and were warned there could be a little delay. 

The company’s website said, “current delivery times are greater than three weeks.”

Three weeks was a long time ago.  

“We are currently seven months out from ordering and we have yet to receive our order,” Cotten told the KSL Investigators. 

Worse, she said she can’t get ahold of the company to get an update. When she called, all she got was a recorded message. 

“Stated that they were delayed on orders, that they could not answer their phones right now because they were working very hard to process these orders and get the orders out of the office,” she said.  

At one point, the company posted on Facebook, saying that people could email and ask for a refund. Cotten said she tried.

“We have never ever received a response back from the company,” she said. 

Worried that she may never get anything for the $361.31 she paid for 500 rounds of ammo, Cotten decided it was time to call the KSL Investigators. 

She is not alone in her frustration. The Better Business Bureau slapped Peak Performance Ammo with an “F” rating citing a “pattern of complaints concerning delays in delivery and refund issues.”

The KSL Investigators drove by the St. George Offices for Peak, but found the ammo shop gone. The business registration with the state of Utah expired last September.  

But the company isn’t gone. Peak was acquired by another company, Centermass Ammo, which is located in Ohio.

KSL-TV reached out to the ammo makers on Cotten’s behalf. The company responded, acknowledging that they got Deanna’s latest email and stating they “have addressed her issue.”

Sure enough, after more than seven months, Cotten said she finally got the 500 rounds for which she had paid.

According to the Utah Consumer Sales Practices Act, a company has 30 days to fulfill an order, unless you agree to different terms. 

KSL 5 TV Live

Top Stories

KSL Investigates

...
Daniella Rivera and Annie Knox, KSL TV

Location data cracks open police cases, but critics say there’s a cost to privacy

Utah police are using controversial search warrants to scoop up large dumps of digital data. They can be critical crime fighting tools, but privacy experts warn they're an unconstitutional abuse of technology.
2 days ago
A bus driver fills up at a gas station in Brooklyn on August 11, 2022 in New York City. While fuel ...
Matt Gephardt

Gephardt Busts Inflation: Ways you can save money at the gas pump

Inflation remains high for several reasons and one of the biggest is tied to gas prices. But you can bring down the price you pay with some relatively simple changes in your driving habits.
4 days ago
KSL’s Matt Gephardt fuels up his minivan to determine how much gas Google Maps’ eco-friendly ro...
Matt Gephardt & Sloan Schrage

Gephardt Busts Inflation: Can Google’s eco-friendly routes really save you gas money?

Gas prices have edged down from their record highs, but they are still a far cry from being affordable for many Utah families. So, when Google rolled out a new feature for its Maps navigation app that says it can save you money on gas by using suggested eco-friendly routes, the KSL Investigators decided to put it to the test.
5 days ago
FILE: Back-to-school shopping (Photo by Justin Sullivan/Getty Images)...
Matt Gephardt & Sloan Schrage

Gephardt Busts Inflation: Saving $ on back-to-school supplies with inflation

With inflation running amok this year, parents are tackling big price hikes on top of the stress. Fortunately, there are ways they can still save money.
8 days ago
...
Matt Gephardt & Sloan Schrage, KSL TV

KSL Investigators help bank customer regain access to his money after fraud incident

KSL Investigators help a fraud victim gain access to his bank account after nearly a year of being locked out.
11 days ago
...
Matt Gephardt & Sloan Schrage, KSL TV

What are the rules for airline travel credits?

After canceling a beach vacation to Hawaii, a Utah woman believes she has $1,400 in flight credits. Ongoing flight cancellations have plagued the summer travel season, and a lot of travelers are being made whole with flight credits rather than refunds.
12 days ago

Sponsored Articles

Types of Computer Malware and Examples...
PC Laptops

5 Nasty Types of Computer Malware and Examples | Everything You Need to Know to Keep Your Computer and Family Safe

Here are the different types of computer malware and examples that could potentially infect your computer.
tips how to quit smoking...

7 Tips How to Quit Smoking | Quitting Smoking Might be One of the Hardest Things You Ever Do but Here’s Where You Can Start

Quitting smoking cigarettes can be incredibly difficult. Here are 7 tips how to quit smoking to help you on your quitting journey.
Photo: Storyblocks...
Blue Stakes of Utah 811

Blue Stakes of Utah 811: 5 Reasons To Call 811 Before You Dig When Working in Your Yard

Call before you dig. Even at home, you could end up with serious injuries or broken utilities just because you didn't call Blue Stakes of Utah 811.
Days of...
Days of '47 Rodeo

TRIVIA: How well do you know your rodeo? Take this quiz before you go to the Days of ’47!

The Utah Days of ’47 Rodeo presented by Zions Bank is a one-of-a-kind Gold Medal Rodeo being held July 20-23, 25 at 7:30 PM. The Days of ’47 Rodeo How well do you know your rodeo trivia? Take the quiz to test your know-all before heading out to the Days of ’47 Rodeo at the […]
cyber security through multi factor authentication setup...
Les Olson IT

How multi factor authentication setup helps companies stay safe

Multi factor authentication (MFA) setup is an important security measure that every company should implement for their workers. It’s also wise to install it for your personal and home accounts.
...
Lighting Design

Check out these stunning lamps with stained glass shades

Lamps with stained glass shades are statement pieces that are more than simply aesthetic. They also meet a functional requirement: to light up a room.
Gephardt: Ammo Delivery Delays Frustrate KSL-TV Viewers