KSL INVESTIGATES
Gephardt: Ammo Delivery Delays Frustrate KSL-TV Viewers
Jul 13, 2021, 6:13 PM | Updated: 8:15 pm
CASPER, Wyo. — If you pay for something, you expect to get it. Instead, the call came to KSL Consumer Investigator Matt Gephardt from a Casper, Wyoming family after a product they ordered from the Beehive State never showed up.
The product in this case was ammunition. It was ordered and paid for — so where is it?
Deanna Cotten asked that question when she and her husband ordered ammunition from a St. George company and were warned there could be a little delay.
The company’s website said, “current delivery times are greater than three weeks.”
Three weeks was a long time ago.
“We are currently seven months out from ordering and we have yet to receive our order,” Cotten told the KSL Investigators.
Worse, she said she can’t get ahold of the company to get an update. When she called, all she got was a recorded message.
“Stated that they were delayed on orders, that they could not answer their phones right now because they were working very hard to process these orders and get the orders out of the office,” she said.
Hundred of dollars paid for ammunition. 7-months later, no ammo, no refund and no response from the company – so @KSLInvestigates got the call. We track the company from Utah across the country to try and get @KSL5TV viewers the products for which they paid. pic.twitter.com/PtTq97lkF8
— Matt Gephardt KSL (@KslMatt) July 13, 2021
At one point, the company posted on Facebook, saying that people could email and ask for a refund. Cotten said she tried.
“We have never ever received a response back from the company,” she said.
Worried that she may never get anything for the $361.31 she paid for 500 rounds of ammo, Cotten decided it was time to call the KSL Investigators.
She is not alone in her frustration. The Better Business Bureau slapped Peak Performance Ammo with an “F” rating — citing a “pattern of complaints concerning delays in delivery and refund issues.”
The KSL Investigators drove by the St. George Offices for Peak, but found the ammo shop gone. The business registration with the state of Utah expired last September.
But the company isn’t gone. Peak was acquired by another company, Centermass Ammo, which is located in Ohio.
KSL-TV reached out to the ammo makers on Cotten’s behalf. The company responded, acknowledging that they got Deanna’s latest email and stating they “have addressed her issue.”
Sure enough, after more than seven months, Cotten said she finally got the 500 rounds for which she had paid.
According to the Utah Consumer Sales Practices Act, a company has 30 days to fulfill an order, unless you agree to different terms.
