KSL INVESTIGATES

Concrete company loses contractor’s license for abandoning jobs

Nov 19, 2021, 6:30 PM | Updated: 9:42 pm

HOLLADAY, Utah — If you pay a contractor to do a job, you expect them to do it.

In October, the KSL Investigators reported on a concrete contractor that had been accused of taking money from customers, but then not completing jobs.  

Since then, more frustrated customers have come forward, and now, the state has revoked the contractor’s license. 

“He didn’t do this sidewalk and that sidewalk,” said John Sturr.

Sturr and his neighbors in Holladay hired AM/PM Concrete to pour new driveways and sidewalks.

The work was only partially done. 

“He was supposed to do our work after we paid him, and he hasn’t,” he said. 

Sturr said that since September, it has been missed appointment after missed appointment.

The group of neighbors did ask for a refund. 

“His response is, ‘I’ll give you a refund. I’ll be there on Wednesday,’” Sturr explained. “Then, Wednesday happens, and it’s, ‘I’ll stop by next week.’” 

Sturr’s frustration with AM/PM Concrete is not unique. 

Last month, we told you about Brandon Young in Orem, who is also fighting AM/PM for a refund. 

What to do if your contractor will not finish the job

None of the concrete which he paid for was poured.

The KSL Investigators have heard from others echoing the same frustrations, and so have state regulators. 

In October, the Utah Division of Consumer Protection cited AM/PM based on two complaints. You’re not allowed to take money, and then not complete the work without issuing refunds in a timely manner.

Now, the state’s licensing folks have revoked AM/PM’s contractor’s license based on 12 different complaints. 

AM/PM Concrete declined to talk to the KSL Investigators about this on camera, but a representative for the company elaborated in an email.  

AM/PM said it “never wanted to take anyone’s money and run away.”  

The issues stem from a combination of being “not organized,” “many personal issues,” and a “concrete shortage” that put the company behind.  

Utah Division of Consumer Protection cited AM/PM Concrete and revoked their license. John Sturr's invoice from AM/PM Concrete. (KSL TV)

 

As for when AM/PM customers can expect completed work or a refund, that’s tough, the company representative said.

“Without a license, work cannot continue. Without work, there is no money. So, in the end, no one wins,” the email read. 

“Never pay upfront,” Sturr said, who, for one, did get a refund. 

He said after the KSL Investigators called AM/PM Concrete, the owner showed up and hand-delivered a check for $3,200. 

AM/PM Concrete said they recognize their communication with customers has been “bad.” And they invite jilted customers to send an email saying, “If there is anything I can do.” 

Have you experienced something you think just isn’t right? The KSL Investigators want to help. Submit your tip at investigates@ksl.com or 385-707-6153 so we can get working for you. 

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Concrete company loses contractor’s license for abandoning jobs