LOCAL NEWS

How long is too long to wait on a rebate check?

Dec 2, 2021, 7:04 PM | Updated: Jun 19, 2022, 10:02 pm

RIVERTON, Utah — One hook retailers often use to snag our business is the promise of a rebate. Rebates can turn anything from smartphones and laptops to mattresses and paint into a whale of a deal. But getting that rebate often takes time.

So, how long is too long to wait for a rebate?

Way back in January 2020, Kelly Zaugg was remodeling his home.

He bought $300 worth of paint from Lowe’s, with the expectation he would get 25% of that money back in the form of a rebate check for just over $75.

“It was a really good deal,” Zaugg said. “So, we bought enough paint that we could remodel our whole house and paint the whole house.”

Though Zaugg said he submitted for his rebate right away, he is still fighting for that $75. That is nearly two years of back-and-forth communication with Lowe’s and the company it hired to handle rebates.

“Every time I emailed them, they’d ask for more time,” he said. “They’d give me a time period, and then I wait a few weeks after that, and I’d email them again and remind them I’m still waiting.”

So, convinced he was that the company was counting on him to just move on, he decided it was time to call the KSL Investigators.

“I felt like I was getting strung along all the whole time,” Zaugg said.

The Federal Trade Commission says consumers should get their rebates in the timeline promised by the retailer. And if there is no promised timeline, rebates must be received within 30 days after you send all the documents to the company.

When we asked Lowe’s why Zaugg cannot get his rebate as promised, they agreed to look into it.

Within several days, he finally received his rebate.

“It was never about the money,” Zaugg said. “It’s only $75. It was about the principle.”

Lowe’s didn’t offer us an explanation, but often, we don’t get our rebates because we either forget about them, miss the deadline, or we don’t submit everything we need to. So, be sure you know all the requirements and deadlines of a rebate before you buy, and then hold onto your receipts.

If a rebate is late, contact the company, and if you still cannot get help, file a complaint with the Federal Trade Commission.

KSL 5 TV Live

Top Stories

Local News

...
Tamara Vaifanua

Cedar City to honor beloved teacher with a park

There’s an effort underway in Cedar City to honor a beloved teacher who lost her battle with breast cancer earlier this year.
11 hours ago
(Derek Petersen/KSL TV)...
Josh Ellis

Suspect dead, officer injured after South Salt Lake shooting

One person is dead and a South Salt Lake police officer was injured after shots were fired early Tuesday morning.
11 hours ago
Domestic violence organizations saw a significant increase in request for shelter during the pandem...
Ashley Moser

Advocates encourage victims, perpetrators to seek help as domestic violence increases

Domestic violence organizations saw a significant increase in requests for shelter during the pandemic.
1 day ago
UDOT says it spend over $1.5 million on fixing potholes in the last fiscal year, FY 2022....
Matt Gephardt & Sloan Schrage, KSL TV

Submitting a claim to the government for pothole damage? Good luck with that

A pothole can do serious and expensive damage to your car. But as Get Gephardt found, if you hit a bad spot on a Utah road, don’t expect the city or state to rush to pay for your repairs.
1 day ago
We All Belong logo....
Debbie Worthen

Parent advocacy group celebrates kids with special needs

A rally in Draper brings hundred of people together to celebrate inclusion for kids with special needs.
1 day ago
American Leadership Academy....
Shelby Lofton

A Spanish Fork high school homecoming dress code causes tension between students and faculty

Upset students are speaking out tonight after being turned away from their homecoming dance.
1 day ago

Sponsored Articles

young woman with stickers on laptop computer...
Les Olson

7 ways print marketing materials can boost your business

Custom print marketing materials are a great way to leave an impression on clients or customers. Read for a few ideas to spread the word about your product or company.
young woman throwing clothes to organize a walk in closet...
Lighting Design

How to organize your walk-in closet | 7 easy tips to streamline your storage today

Read our tips to learn how to organize your walk-in closet for more storage space. These seven easy tips can help you get the most out of your space.
Types of Computer Malware and Examples...
PC Laptops

5 Nasty Types of Computer Malware and Examples | Everything You Need to Know to Keep Your Computer and Family Safe

Here are the different types of computer malware and examples that could potentially infect your computer.
tips how to quit smoking...

7 Tips How to Quit Smoking | Quitting Smoking Might be One of the Hardest Things You Ever Do but Here’s Where You Can Start

Quitting smoking cigarettes can be incredibly difficult. Here are 7 tips how to quit smoking to help you on your quitting journey.
Photo: Storyblocks...
Blue Stakes of Utah 811

Blue Stakes of Utah 811: 5 Reasons To Call 811 Before You Dig When Working in Your Yard

Call before you dig. Even at home, you could end up with serious injuries or broken utilities just because you didn't call Blue Stakes of Utah 811.
Days of...
Days of '47 Rodeo

TRIVIA: How well do you know your rodeo? Take this quiz before you go to the Days of ’47!

The Utah Days of ’47 Rodeo presented by Zions Bank is a one-of-a-kind Gold Medal Rodeo being held July 20-23, 25 at 7:30 PM. The Days of ’47 Rodeo How well do you know your rodeo trivia? Take the quiz to test your know-all before heading out to the Days of ’47 Rodeo at the […]
How long is too long to wait on a rebate check?