LOCAL NEWS

Fountain Green woman frustrated after pouring thousands into leaky walk-in tub

Jan 6, 2022, 6:00 PM | Updated: Jun 8, 2022, 6:57 pm

FOUNTAIN GREEN, Utah — Nothing relaxes like a hot bath. But a Fountain Green woman decided to call the KSL Investigators when the company who installed her expensive bathtub left her high and dry.

Sue Green was having a bad hair day on the day we met her.

“I’m wearing a hat,” Green said. “Because since I can’t take a shower or a bath, my husband has to wash it for me over the sink.”

Green and her husband, Russ, have a wonderful, brand-new bathtub they would love to use. They recently upgraded it to a walk-in model due to some medical issues.

“I can’t take a regular shower or I might fall or pass out,” Green said.

Back in April, the Greens paid about $13,000 for this tub — complete with walk-in access and hot tub jets. But Green said problems with the tub surfaced almost immediately.

“We can’t run the lights, the jets or our blower,” she explained.

Turn any of those on and it kills the electricity to her home. And making matters worse, the tub started leaking.

“We ended up with water in our basement,” Green said.

Green tried calling the installer multiple times to ask him to fix the problems, but said for seven months, she got the run around instead.

“We don’t have any installers right now. We don’t have any of this. We don’t have any of that,” she said were all reasons given as to why her $13,000 tub could not be fixed.

Tired of waiting, Green asked the KSL Investigators for help.

When we could not get in touch with the installer, Tranquility Tubs out of Idaho, we reached out to the tub manufacturer, Boca Walk-In Tubs. In an email, they told us Tranquility is a “separate company,” but reached out to them on Green’s behalf. Boca said Tranquility’s owner reached out to Sue “several times without answer,” but could “have the tub fixed immediately.”

And just like that, within a couple weeks of our emails, she has a fixed tub and can finally get back to good hair days.

One thing Green did get this time — a warranty in writing from the installer.

KSL 5 TV Live

Top Stories

Local News

(Allegiant Airlines)...
Cary Schwanitz

Allegiant hiring 60 flight attendants for Provo base

If free and discounted flights are some of the perks you’ve been looking for in a career, then Allegiant airlines has the job for you.
18 hours ago
An artist rendering shows what the Utah native animal exhibit will look like. (Utah's Hogle Zoo)...
Cary Schwanitz

Utah’s Hogle Zoo building native animal exhibit

Cougars, badgers, bobcats, and bighorn sheep will be featured at the Hogle Zoo’s new expansion exhibit.
18 hours ago
Salt Lake City police at a hit and run where a driver fled his truck after causing a gas leak. (SLC...
Michael Houck

Police: Hit and run crash causes gas leak, suspect fled on bicycle

A truck driver caused a gas leak after hitting a building and fleeing the scene Monday morning. 
18 hours ago
(Derek Petersen/KSL TV)...
Casey Scott, KSL TV

A beautiful morning at Bear Lake with Casey Scott and Chopper 5

It's Monday, which means Casey Scott was in Chopper 5 to highlight a part of our beautiful state.
18 hours ago
(KSL TV)...
Eliza Pace

100 Utah women sign statement ‘standing together’ against harassment in politics

On Monday, 100 women, Democrats and Republicans signed a statement "standing together" against harassment in politics. 
18 hours ago
FILE - This police camera video provided by The Moab Police Department shows Gabrielle "Gabby" Peti...
Eliza Pace

Family of Gabby Petito files $50 million ‘wrongful death’ lawsuit against Moab PD

Gabby Petito's family announced with their attorneys that they would be filing a $50 million wrongful death lawsuit against the Moab City Police Department for the death of their daughter.
18 hours ago

Sponsored Articles

tips how to quit smoking...

7 Tips How to Quit Smoking | Quitting Smoking Might be One of the Hardest Things You Ever Do but Here’s Where You Can Start

Quitting smoking cigarettes can be incredibly difficult. Here are 7 tips how to quit smoking to help you on your quitting journey.
Photo: Storyblocks...
Blue Stakes of Utah 811

Blue Stakes of Utah 811: 5 Reasons To Call 811 Before You Dig When Working in Your Yard

Call before you dig. Even at home, you could end up with serious injuries or broken utilities just because you didn't call Blue Stakes of Utah 811.
Days of...
Days of '47 Rodeo

TRIVIA: How well do you know your rodeo? Take this quiz before you go to the Days of ’47!

The Utah Days of ’47 Rodeo presented by Zions Bank is a one-of-a-kind Gold Medal Rodeo being held July 20-23, 25 at 7:30 PM. The Days of ’47 Rodeo How well do you know your rodeo trivia? Take the quiz to test your know-all before heading out to the Days of ’47 Rodeo at the […]
cyber security through multi factor authentication setup...
Les Olson IT

How multi factor authentication setup helps companies stay safe

Multi factor authentication (MFA) setup is an important security measure that every company should implement for their workers. It’s also wise to install it for your personal and home accounts.
...
Lighting Design

Check out these stunning lamps with stained glass shades

Lamps with stained glass shades are statement pieces that are more than simply aesthetic. They also meet a functional requirement: to light up a room.
Address Bar of internet browser shows internet access...
AARP Utah

Utah voters 50+ support increased access to Internet

The AARP surveyed Utah voters aged 50 plus about internet access and if they support the expansion of broadband, especially in rural areas currently lacking it.
Fountain Green woman frustrated after pouring thousands into leaky walk-in tub