Rocky Mountain Power warns of scam phone calls threatening to immediately cut off power
Rocky Mountain Power is warning the public about an ongoing scam of people posing as employees: requesting money or personal information by threatening to shut off power immediately.
These scammers use phone calls, texts, email, social media messages, and even knock doors to target customers.
To avoid falling victim to one of these scams, here’s what Rocky Mountain Power suggests:
- Scammers will often tell you that your service is scheduled to be interrupted in the next 30-60 minutes. Rocky Mountain Power will not contact any customer demanding immediate payment to avoid disconnection of service the same day.
- The thieves may ask you to make a payment with a prepaid card (Green Dot, MoneyPak, etc.). Rocky Mountain Power does not ask customers to make payments by purchasing a prepaid card. You are able to choose how you would like to make your payment (see options).
- Rocky Mountain Power will not demand immediate payment for damaged or broken electrical equipment or any other service. Be suspicious of anyone who approaches you by phone, email, text, or in person and asks for on-the-spot payment.
- Scammers may use a sophisticated deceptive tactic that makes it appear to Caller ID systems that the call is coming from Rocky Mountain Power when it is not.
As a reminder, all Rocky Mountain Power employees have an ID badge with their name, photo, and company logo and verification number. If you are contacted by someone in person, ask to see their badge.
If you believe you have been contacted by a scammer, note any information – caller ID, phone numbers, addresses for making payments, etc. – and report it to us at 1-888-221-7070, your local police and the Federal Trade Commission at 877-FTC-HELP.
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