Fake locksmiths take advantage of Orem woman needing help

Sep 21, 2022, 6:56 PM | Updated: 7:06 pm

OREM. Utah — Workers claiming to be locksmiths left an Orem woman with a damaged door knob and out $179.

Ashley Thomas’ mom went out to run a few errands one day when she locked herself out of her condo.

“Thank goodness she had really great neighbors, and then they searched on the internet and found what we thought was an Orem locksmith,” Thomas said.

Her downstairs neighbors made a call for her to the locksmith and hired the Orem Locksmith team for the lockout job.

“We’ve been in business for 35 years,” said David Down, the owner of Orem Locksmith.

But instead, Thomas said they got imposters.

“They did not do a great job,” he said. “They did get her into the house, but they drilled into her lock. The deadbolt was not locked. They drilled in for $179.”

Those were the first red flags. Down said he usually charges around $60 for this kind of job, and they don’t usually drill two holes into the lock.

“Other locksmiths told me they should’ve been able to get in without drilling,” Thomas said. “And they didn’t even offer to fix this.”

When he tried to call and complain.

“There was no number, no name, other than on her credit card it said ‘Orem Locksmith,'” Thomas said.

But Down said this wasn’t his shop that responded.

“They’re pinning over the top of our location, and they’re using our name,” Down explains.

He said these individuals have been using his business’ name and taking his jobs for years.

“Not only do we not get the job, but people think that they hired us, and we get the bad review as well,” Down said.

He said he’s called the attorney general’s office, and they’ve traced the group to Florida and California, but because the call centers are out of state, local authorities can’t do anything about it.

“We feel like we’ve lost at least 25-30% of our business,” Doan said.

For now, Thomas bought a new door knob for her mother, but she can’t do much for down other than warn others of what happened.

“I feel bad for my mom, but I feel worse for these companies.”

KSL 5 TV Live

Local News

James Oborn shows KSL’s Matt Gephardt one side of a signpost saying there is no street parking at...

Matt Gephardt & Sloan Schrage

Get Gephardt helps Utahn who says confusing signs led to towing woes

If you park in violation of a community’s rules, you’d expect to be towed. But what does Utah law say about parking enforcement signs that are confusing?

4 hours ago

An Orem homeowner claims that a group lit multiple fires in his yard. (Andrew Adams, KSL TV)...

Andrew Adams

Orem homeowner fears larger fire was possible after group lit cottonwood seeds in his yard

An Orem homeowner claims that a group lit multiple fires in his yard, creating a dangerous situation.

4 hours ago

T-shirts worn during 4.8 mile walk from East High School to Glendale Middle School, where over 50 s...

Logan Stefanich

Community treks nearly 5 miles to advocate for west-side high school in Salt Lake City

Nearly two hours and 4.8 miles: That's what it takes to walk from East High School to Glendale Middle School, and the walk that over 50 students, parents and community members embarked on Tuesday.

5 hours ago

A business owner was arrested by Sandy police, on suspicion of a dozen vehicle-related crimes. (FIL...

Alexander Campbell

Utah business owner arrested on suspicion of multiple vehicle related crimes

A Utah business owner has been arrested on suspicion of a dozen vehicle-related crimes after fleeing from a hit and run in Sandy.

7 hours ago

A man and young girl were injured following a motorcycle accident on Tuesday....

Alexander Campbell

Young girl injured in motorcycle collision in Utah County

A man and 10-year-old girl are injured following a car-versus-motorcycle accident on Tuesday.

7 hours ago

The Nevada Highway Patrol said one person died Saturday in a three-vehicle crash in Elko County. (N...

Mark Jones

1 person killed, 9 others hurt in weekend crash in Nevada

The Nevada Highway Patrol said one person died following a three-vehicle crash over the weekend in Elko County.

8 hours ago

Sponsored Articles

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 Internet Safety Tips for Kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Fake locksmiths take advantage of Orem woman needing help