Get Gephardt helps a Clearfield man get his solar panels hooked up after months of delay

Oct 4, 2022, 10:54 PM | Updated: Oct 13, 2022, 12:57 pm

CLEARFIELD, Utah — Imagine having solar panels installed on your roof but then being unable to get the company to actually hook them up. It happened to Clearfield man and when the company stopped responding, he decided it was time to Get Gephardt.

Jerrald Sevy got a knock on his door from a guy selling solar panels and thought it sounded like a good idea. Over the course of several weeks, the company went to work not only installing the panels and energy converter but also fixing the home’s roof. Sevy said there was just one step left.

“They haven’t hooked them into the grid,” he said. “They haven’t turned them on.”

Sevy said the company warned him that it could take a few days for a permit to come through from the power company but at his point. But he has been waiting two months at this point.

The problem is, Sevy said he cannot get the company to answer their phone to find out when they planned to come back and finish the job. He became worried.

“Because the loan company has started trying to bill me,” he said.

So, this time, Sevy decided it was time to Get Gephardt. We reached out to the solar company, Platinum Solar, on his behalf and we heard back almost immediately.

“We’re very conscious about making sure that when people want to talk to us, they can get they can reach me directly as an owner,” said Cameron Christensen, owner of Platinum Solar. “It appears that there has been a major breach in communication. We never actually knew that the customer was trying to reach out to us.”

Christensen said Sevy had four different phone numbers for the Platinum Solar contractors with whom he had been dealing. One of those contractors no longer works for the company and the others either screened the calls as spam or did not pass the messages back to headquarters. But none of the phone numbers Sevy had, said Cameron, were the main company line that rings to his cell phone. He insisted he was not leaving Sevy hanging.

“No, no, no. I want the panels up and running,” Cameron said.

To that end, Platinum Solar said they got the permits and had Sevy on the schedule to get back out to his home and complete the work. But after our calls, they bumped him up on the schedule and got his solar panels hooked up the very next day.

Platinum Solar said they do not want anything like this to ever happen again so they have implemented a new policy.

With every contract, they include a sheet of contacts with the main office’s number so that, in the future, hopefully nobody falls through the cracks.

Get Gephardt

According to new data from Carfax, at the end of last year, there were 609,000 vehicles with an unf...

Matt Gephardt

600,000 cars in Utah need recalls fixed, what is holding up the repair work?

According to new data from Carfax, at the end of last year, there were 609,000 vehicles with an unfixed recall in Utah.

5 days ago

Lynzee Delapaz explains to KSL’s Matt Gephardt how her car was damaged when it collided with anot...

Matt Gephardt and Sloan Schrage

Get Gephardt: Who’s legally responsible for damage when cars collide in a car wash?

A Grantsville woman’s car was damaged inside a car wash when the vehicle ahead of her went off the tracks. So, who pays for the damage?

6 days ago

Matt Gephardt speaking to Thelissa Mead about Hyundai not responding to her claims and getting her ...

Matt Gephardt

Get Gephardt helps Utah Hyundai owner seeking reimbursement for overestimated fuel economy

A major automaker was accused of saying their cars get better mileage than they really do, And they promised to pay their customers back. But when one Utah customer wasn't, she decided to Get Gephardt.

10 days ago

(FILE) A test dummy getting hit by an air bag during a crash test....

Matt Gephardt and Sloan Schrage, KSL TV

Thousands of cars equipped with faulty airbags on Utah roads as automakers issues ‘Do Not Drive’ warnings

Auto manufacturers have recalled over millions of Takata airbags because of their potential to explode and shoot out sharp metal fragments. And there are still thousands of those in cars across Utah.

19 days ago

sprinkler sprays on green grass...

Matt Gephardt and Sloan Schrage

Get Gephardt: Layton man demands refund for decades of charges for water he can’t access

Imagine finding out you've been paying nearly 40 years for rights to water you're not only not getting, but that you can't get, because the pipes for it don’t exist.

20 days ago

Danielle Addicott showing KSL's Matt Gephardt the fraud charges that were on her Wells Fargo accoun...

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps Utah woman who says her bank refused to refund stolen money

A Park City woman says thousands of dollars were stolen from her bank account, but the bank refused to cover her loss. She decided to Get Gephardt.

24 days ago

Sponsored Articles

Photo courtesy of Artists of Ballet West...

Ballet West

The rising demand for ballet tickets: why they’re harder to get

Ballet West’s box office is experiencing demand they’ve never seen before, leaving many interested patrons unable to secure tickets they want.

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 internet safety tips for kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why printer security should be top of mind for your business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light up your home with these top lighting trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for hassle-free computer repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Get Gephardt helps a Clearfield man get his solar panels hooked up after months of delay