Granite District: Computer glitch sent negative lunch balance notices

Nov 10, 2022, 6:15 PM | Updated: 7:59 pm

SOUTH SALT LAKE, Utah — The Granite School District is alerting parents that a computer glitch resulted in incorrect notices being sent to some parents that they have negative school lunch balances.

“People might have received a notification of a negative balance when no negative balance existed,” said district spokesperson Ben Horsley.

The district discovered errors with its new school lunch software system that was charging for meals that students didn’t receive.

“We are urgently working with our software company to correct these errors and reverse all incorrect charges,” read an email to parents this week from Granite District’s nutritional services department.

Breakfasts and lunches that were charged in error should be removed from accounts over the next few weeks, the email said.

“We sincerely apologize for any additional stress and inconvenience this may have caused,” the email went on to say.

Horsley said they are still working to determine how widespread the problem is within the district’s schools.

“Just go ahead and disregard anything you received with respect to a negative balance,” he said. “If there is, in fact, a negative balance, we’ll be sure to follow up with you.”

The lunch software glitch comes as parents are getting used to paying for school meals again after two years of them being free during the pandemic. The district is reminding parents, who may qualify, to once again apply for free or reduced-price meals.

“If you’ve been eligible for free and reduced lunch in the past, please make sure that you apply again,” Horsley said.

The district is anticipating more need for free lunches this school year because of inflation, Horsley added. He said it’s important for families to apply now, or as soon as a financial hardship starts, because the funding isn’t retroactive and won’t erase negative balances.

“Whether it’s inflation or job loss or just keeping up with rising costs of goods and expenses, there’s no harm in applying,” he said.

Granite District said families can complete the application at any time for free or reduced-price meals by visiting this website.

In addition, families can speak with the main office at their child’s school to get a paper application that can be filled out and returned to the office.

KSL 5 TV Live

Top Stories

Local News

Ashley Moser

Local organization helps single parents put gifts under the Christmas tree

With prices on the rise on almost everything, providing Christmas gifts is proving difficult for many families, especially for single parent households. One Utah organization is jumping in to help.
1 day ago
(Roy City Police Department)...
Madison Swenson

Man in custody after crashing into Roy building, trying to get into another car

A man was taken into custody Friday after crashing into the back of a car, then into a building in Roy, before attempting to get into another car.
1 day ago
(The Church of Jesus Christ of Latter-day Saints)...
Madison Swenson

First Presidency of the Church releases 2022 Christmas message

The First Presidency of The Church of Jesus Christ of Latter-day Saints has released a Christmas message.
1 day ago
Shara Park

West Valley business sees lots of in-person activity on Black Friday

A record 166.3 million people are expected to shop between Black Friday and Cyber Monday. While a lot of that business is done online, there is still a strong appetite for visiting locally owned stores.
1 day ago
Karah Brackin

New tram cabins open at Snowbird

Since 1971, the Snowbird Tram has carried people up and down Little Cottonwood Canyon. For the first time in a long time, the tram cabins got quite the facelift and made history.
1 day ago
Medical forms with privacy assurances can lead people to lie more about their health history, a rec...
Emily Ashcraft, KSL.com

BYU, U. researchers say medical health privacy forms can lead to more lies, misdiagnoses

A recent study done by researchers at Brigham Young University and the University of Utah shows when patients are given a HIPAA form before filling out the health survey, they tend to lie more on the survey — causing a higher likelihood of misdiagnoses.
1 day ago

Sponsored Articles

house with for rent sign posted...
Chase Harrington, president and COO of Entrata

Top 5 reasons you may want to consider apartment life over owning a home

There are many benefits of renting that can be overshadowed by the allure of buying a home. Here are five reasons why renting might be right for you.
Festive kitchen in Christmas decorations. Christmas dining room....
Lighting Design

6 Holiday Decor Trends to Try in 2022

We've rounded out the top 6 holiday decor trends for 2022 so you can be ahead of the game before you start shopping. 
Happy diverse college or university students are having fun on their graduation day...
BYU MBA at the Marriott School of Business

How to choose what MBA program is right for you: Take this quiz before you apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.
Diverse Group of Energetic Professionals Team Meeting in Modern Office: Brainstorming IT Programmer...
Les Olson

Don’t let a ransomware attack get you down | Protect your workplace today with cyber insurance

Business owners and operators should be on guard to protect their workplace. Cyber insurance can protect you from online attacks.
Hand turning a thermostat knob to increase savings by decreasing energy consumption. Composite imag...
Lighting Design

5 Lighting Tips to Save Energy and Money in Your Home

Advances in lighting technology make it easier to use smart features to cut costs. Read for tips to save energy by using different lighting strategies in your home.
Portrait of smiling practitioner with multi-ethnic senior people...
Summit Vista

How retirement communities help with healthy aging

There are many benefits that retirement communities contribute to healthy aging. Learn more about how it can enhance your life, or the life of your loved ones.
Granite District: Computer glitch sent negative lunch balance notices