Get Gephardt: Kearns woman recovers thousands drained from money app

Jan 12, 2023, 5:06 PM

KEARNS, Utah — Money transfer apps are attractive for a lot of reasons: it’s relatively easy to send money to friends and to pay bills, the fees are fewer than traditional outlets for sending money, and the apps are available everywhere.

A Kearns woman thought she had protection with the money transfer app she uses for banking – that is until fraudsters drained her account.

“Forty-six transactions, and all the transactions are all just one merchant,” Brittany Peck said of the fraudulent transactions on her Cash App account – all from a New York City Target. “It was all in like 20 minutes. I was at a concert.”

A concert here in Salt Lake, not in New York City. Amongst the transactions was one that showed Peck had used her Cash App account to buy refreshments in Salt Lake. But back in New York, fraudsters stole thousands from her within those 20 minutes.

“I had $10,000 in my account and they drained it,” Peck said.

She acted quickly to dispute the charges, and she said she was hopeful Cash App would help her recover the money, since they also noticed the possible fraud.

“They stopped it for suspicious activity that was on the last few transactions,” she explained.

So, she was mystified when three days later, Cash App came back and said, nope, the charges were valid. Peck tried to escalate her dispute.

“I get placed on hold. I get the run around. Nobody will connect you to the fraud department,” she said. “Nothing.”

Hopeful in turning that nothing into something, Peck decided it was time to Get Gephardt.

We reached out to Cash App’s corporate office. They refused to talk about her case, citing privacy issues. But just like that, she got word from Cash App that they had a change of heart, and most of the bogus charges were refunded.

Peck’s relief was tempered by the frustration of having to involve a TV station to get this resolved.

“They were no help to me,” she said.

We asked Cash App general questions about their fraud investigations and how the charges were initially determined to be legit. Their response directed us to their blog about how to keep your account safe.

KSL 5 TV Live

Top Stories

KSL Investigates

Matt Gephardt and Sloan Schrage

Want to rent out your home for the NBA All-Star weekend? Here’s what you need to know

No question local businesses and hotel operators are excited about all the money the NBA All-Star game will bring in. But as Matt Gephardt found, regular Joe's are also capitalizing — and maybe you can, too.
2 days ago
Matt Gephardt and Sloan Schrage

Shopping for Valentine’s roses? 9 comparisons to help you find the biggest bang for your buck

From online and local florist delivery options to grocery store blooms, KSL’s Matt Gephardt compares the cost and durability of nine different bouquets of a dozen red roses.
3 days ago
Matt Gephardt

Get Gephardt: How do you know if your donation really gets to those who need it?

Fundraising runs rampant on social media, but how do you know if your donation really gets to those who need it?
6 days ago
After a contractor got paid, customers say he stopped responding and walked off the job. (KSL TV)...
Matt Gephardt and Cindy St. Clair

Felony charges for contractor accused of ripping off several Utahns

After a contractor got paid, customers say he stopped responding and walked off the job. A Get Gephardt investigation found this particular contractor has walked off so many jobs it could land him behind bars.
7 days ago
Christopher Browning in court....
Daniella Rivera & Keira Farrimond

Police were warned rapist could reoffend 24 years ago. Now he’s charged again.

A convicted rapist paroled in December faced a Utah judge today on 10 new felony charges including aggravated sexual assault and kidnapping.
8 days ago
Matt Gephardt and Cindy St. Clair

After new homes flood, residents question if builder or Mother Nature is to blame

Several new homes in a Lehi community flooded during rainstorms earlier this month. When they say the home builder told them they weren’t responsible, they decided to Get Gephardt to investigate.
9 days ago

Sponsored Articles

vintage photo of lighting showroom featuring chandeliers, lamps, wall lights and mirrors...
Lighting Design

History of Lighting Design | Over 25 Years of Providing Utah With the Latest Trends and Styles

Read about the history of Lighting Design, a family-owned and operated business that paved the way for the lighting industry in Utah.
Fiber Optical cables connected to an optic ports and Network cables connected to ethernet ports...
Brian Huston, CE and Anthony Perkins, BICSI

Why Every Business Needs a Structured Cabling System

A structured cabling system benefits businesses by giving you faster processing speeds and making your network more efficient and reliable.
notebook with password notes highlighted...
PC Laptops

How to Create Strong Passwords You Can Actually Remember

Learn how you can create strong passwords that are actually easy to remember! In a short time you can create new ones in seconds.
house with for rent sign posted...
Chase Harrington, president and COO of Entrata

Top 5 Reasons You May Want to Consider Apartment Life Over Owning a Home

There are many benefits of renting that can be overshadowed by the allure of buying a home. Here are five reasons why renting might be right for you.
Festive kitchen in Christmas decorations. Christmas dining room....
Lighting Design

6 Holiday Decor Trends to Try in 2022

We've rounded out the top 6 holiday decor trends for 2022 so you can be ahead of the game before you start shopping. 
Happy diverse college or university students are having fun on their graduation day...
BYU MBA at the Marriott School of Business

How to Choose What MBA Program is Right for You: Take this Quiz Before You Apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.
Get Gephardt: Kearns woman recovers thousands drained from money app