Get Gephardt: Orem man’s auto repairs take 13 months due to parts shortage

Jan 24, 2023, 10:19 PM | Updated: 11:10 pm

OREM, Utah — If your car needs minor repairs, be prepared to wait. That warning comes from a Utah County man who had to wait for more than a year for his car to get fixed.

(It) just hit the tire here, so not a lot of damage, but it did cause enough for the airbags to go off, Grant Clark told us back in November, months after his daughters Volkswagen spun out on ice and hit a curb.

Get Gephardt: Need your car repaired? Be prepared to wait

More than one year after the fender bender, the car is finally back on the road. That is how long it took for him to get his hands on replacement airbags. The thing is, those airbags did not come from Volkswagen itself; he found them at a junkyard.

“They’re making brand new cars,” Clark said at the time. “They offered to sell me a new car, but they can’t fix my old car.”

After we told his story in November, we heard from car owners all over the country lamenting they are having the same issue with many different carmakers. Their cars needed relatively small repairs, but the parts just are not there.

Jeremy Smith of Steve’s Automotive in Sandy knows all about it.

“There’s parts of the country where apparently they’ve got lots filled with thousands of cars they can’t get back on the road from just rental companies,” Smith said, “because they can’t get the parts for them and get them back on the road.”

These supply chain issues are not just impacting people who need parts for their current cars; it is also hitting the manufacturing of new cars. According to J.D. Power, new “vehicle quality has notably declined” and the new car industry “experienced an 11% increase in problems” compared to last year.

The primary reason?

“Supply chain issues,” according to J.D. Power.

“If you had been in a worse accident, you almost would have been better off, no?” I asked Clark.

“Yeah, probably because it would have been totaled out,” he answered. “If it would have been totaled out, they would have just given me the value of the car and I would have gone on and gotten a different car.”

Instead, Clark had to get another car for his daughter to get around while the Volkswagen sat for more than a year waiting on parts. Volkswagen has yet to respond to our multiple inquiries.

KSL 5 TV Live

Top Stories

Get Gephardt

Matt Gephardt and Cindy St. Clair

AmeriGas customers nationwide Get Gephardt after waiting weeks for propane

Calls to Get Gephardt have come from across the country, all having the same problem: missing propane deliveries. So, where’s the gas?
3 days ago
Susan Lee Wilson, attempting to use her phone after another outage. (KSL-TV)...
Matt Gephardt

Get Gephardt: Salt Lake woman battles phone company to fix 12-year-old landline problem

You pay for phone service, so you would expect to receive phone service. But when a Sandy woman’s landline kept going dead for more than a decade, she decided it was time to Get Gephardt.
6 days ago
HONG KONG, CHINA - OCTOBER 21: A Cathay Pacific passenger jet takes off from Hong Kong Internationa...
Matt Gephardt & Sloan Schrage

Gephardt Busts Inflation: Ways to save on the rising cost of insuring travel plans

From severe weather to industry staffing shortages and from systemwide FAA glitches, winter travel has been rough. Here's how to save money on travel insurance.
10 days ago
Matt Gephardt and Sloan Schrage

Get Gephardt: SLC woman bought a car, then discovered it wasn’t legal to drive

Imagine paying thousands of dollars for a car, only to find out you cannot get license plates to drive it legally. When it happened to a Salt Lake City woman, she decided to Get Gephardt.
12 days ago
(KSL TV)...
Matt Gephardt & Sloan Schrage

Get Gephardt: Provo woman’s solar panels are not generating energy

Changes in federal funding are fueling a boom in home solar, but the KSL Investigators routinely get tips from Utahns worried their panel projects are getting left behind.
16 days ago
Cash app theft...
Matt Gephardt & Cindy St. Clair

Get Gephardt: Kearns woman recovers thousands drained from money app

Money transfer apps are attractive for a lot of reasons: it’s relatively easy to send money to friends and to pay bills, the fees are fewer than traditional outlets for sending money, and the apps are available everywhere.
17 days ago

Sponsored Articles

Fiber Optical cables connected to an optic ports and Network cables connected to ethernet ports...
Brian Huston, CE and Anthony Perkins, BICSI

Why Every Business Needs a Structured Cabling System

A structured cabling system benefits businesses by giving you faster processing speeds and making your network more efficient and reliable.
notebook with password notes highlighted...
PC Laptops

How to Create Strong Passwords You Can Actually Remember

Learn how you can create strong passwords that are actually easy to remember! In a short time you can create new ones in seconds.
house with for rent sign posted...
Chase Harrington, president and COO of Entrata

Top 5 Reasons You May Want to Consider Apartment Life Over Owning a Home

There are many benefits of renting that can be overshadowed by the allure of buying a home. Here are five reasons why renting might be right for you.
Festive kitchen in Christmas decorations. Christmas dining room....
Lighting Design

6 Holiday Decor Trends to Try in 2022

We've rounded out the top 6 holiday decor trends for 2022 so you can be ahead of the game before you start shopping. 
Happy diverse college or university students are having fun on their graduation day...
BYU MBA at the Marriott School of Business

How to Choose What MBA Program is Right for You: Take this Quiz Before You Apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.
Diverse Group of Energetic Professionals Team Meeting in Modern Office: Brainstorming IT Programmer...
Les Olson

Don’t Let a Ransomware Attack Get You Down | Protect Your Workplace Today with Cyber Insurance

Business owners and operators should be on guard to protect their workplace. Cyber insurance can protect you from online attacks.
Get Gephardt: Orem man’s auto repairs take 13 months due to parts shortage