Get Gephardt: Draper woman says getting trapped in a downtown parking garage was a risky situation

Feb 28, 2023, 11:14 PM | Updated: 11:55 pm

SALT LAKE CITY — Alexa Ferguson and her mom found themselves stuck when they hit heavy traffic in a parking garage. That’s right inside the garage.

She said it happened after catching a movie at The Gateway during the holidays.

“We were sitting, just hoping to get out,” Ferguson explained. “We were met with a long line of cars that were pretty much bottlenecked.”

She said they were trapped in that line for over an hour.

“That line did not move at all,” Ferguson recalled.

Word eventually reached her that a parking gate had broken down, but being stuck bumper-to-bumper, getting to another gate was not an option. Adding to the chaos: the garage was unmanned, and she said mall security was not exactly helpful.

“They said that they had nothing to do with the gates,” Ferguson said.

Eventually, she got out, but she believes a safety issue remains.

“You just don’t know what’s going to happen in that situation,” Ferguson said. “There are so many people pulling out at the same time. There could have been accidents happening.”

When she didn’t get a response from the mall about her concerns, so she contacted Get Gephart.

As we began digging, we found Utah courts have said businesses have what is called a “duty of care” to do a reasonable job of maintaining safety for visitors, or to warn of risks.

So, on her behalf, we contacted the Gateway’s owner, Vestar. In a statement, they told us their parking garages are usually fully staffed: “But employees had the day off in observance of the Christmas holiday. There are intercoms at each gate, and those have human attendees 24-7. At no time was any risk posed to those waiting to exit.”

Ferguson disagrees. With cars not budging at all, she said she and other drivers around here began to fear the worst. Some even began to panic.

“A lot of people were upset,” she said. “It was such a strange and scary situation to be in.”

There are also financial concerns when you get stuck in a parking garage for hours since many charge by the hour. Ferguson said she did not end up having to pay more because she had a parking validation from the movie theater.

KSL 5 TV Live

Get Gephardt

IOC excludes Russian and Belarusian athletes from Paris 2024 Olympics opening ceremonies....

Matt Gephardt

Get Gephardt: How to stay ahead of the 2024 Olympics scams

As Utahns know firsthand from 2002, the Olympics can be a bit chaotic with millions in an unfamiliar place. The situation is sure to entice opportunistic con men with Olympic scams.

15 hours ago

FILE: construction zone...

Matt Gephardt

How to avoid hiring a bad contractor

Bobby Main investigates contractors for Utah's Division of Professional Licensing, here's his advice for avoiding bad contractors.

2 days ago

Dave Donegan showing Matt Gephardt the items that were broken in his move....

Matt Gephardt and Sloan Schrage, KSL TV

How liable is a moving company if your stuff gets damaged?

Dave Donegan’s home was just about to go into renovation, so he hired a moving and storage company to hold onto his household goods while work was underway.

6 days ago

FILE - The Amazon app is seen on a smartphone, Tuesday, Feb. 28, 2023, in Marple Township, Pa. (AP ...

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps solve Amazon misdelivery mystery for Manti man

Most of us are ordering more and more things online, and it's sometimes frustrating with things like an Amazon misdelivery mystery.

15 days ago

Scrolling social media, Joyce Lake spotted an ad for a doll. However, not only did the doll not sho...

Matt Gephardt

Imposters are using trust in law enforcement to scam Utahns

Scrolling social media, Joyce Lake spotted an ad for a doll.

16 days ago

Matt Gephardt working with Bona Rose on the CarChex documents....

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt: West Valley woman says her extended car warranty claim was denied unfairly

Many drivers buy an extended auto warranty to cover unexpected repair bills. But when a West Valley City woman turned to her warranty provider for major help on her car's transmission, they turned her down - repeatedly.

20 days ago

Sponsored Articles

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Get Gephardt: Draper woman says getting trapped in a downtown parking garage was a risky situation