GET GEPHARDT

West Jordan car owner says odometer fraud has left her stuck paying thousands on a lemon she can’t drive

May 25, 2023, 11:18 PM | Updated: May 26, 2023, 9:45 am

WEST JORDAN, Utah — Wendie Muhic is the frustrated owner of a 2007 Chevy Tahoe that dies a lot.

“It’s been getting no power to the engine,” she told us during a short trip around the block with us. In fact, during that drive, the Tahoe died three times on her.

“Yeah, this is constant,” Muhic said. “I drive on the road and the motor still runs and it just dies. And there’s cars around me and honestly, it’s not safe.”

These are the types of issues you might associate with a car that has a lot more miles on it. And indeed, it was while trying to get it fixed that Muhic pulled a vehicle history report and learned, it does have a lot more miles!

“The car actually has 180,000 miles on it and when I bought it, it had 98,000 miles on it,” she explained.

That’s right, the report shows that by November 2021, the Tahoe had racked up 180,353 miles. But two months later, in January 2022, the odometer read a mere 97,836. Someone seems to have rolled back over 82,000 miles.

“I was sick to my stomach,” said Muhic of learning about the discrepancy.

She says never would have bought the truck if she’d known the truth. Still, she says the dealer from whom she bought it will not let her out of the loan. Frustrated, Muhic asked us to investigate.

We contacted the dealer, Utah Credit Approval. In an email, the company said they’ve been trying to work with Muhic to repair the Tahoe and have offered to cover nearly two-thirds of the cost to rebuild its transmission. But Muhic “is unwilling to pay her portion,” they wrote. They did not answer questions about Muhic wanting to unwind the deal altogether but stated “there are times when purchasing used vehicles that there can be unforeseen circumstances.”

“They’re supposed to write on the mileage and sign to it that is in fact the mileage that’s on that vehicle,” said Jason Gardner of the Utah Motor Vehicle Enforcement Division, or MVED.

Gardner told us MVED investigated Muhic’s case and found, yes, the odometer had indeed been rolled back. But not in Utah. In Florida, before it was bought by Utah Credit Approval.

“We found that you know they relied on the paperwork they received from the person they bought the car for,” he said. “They didn’t do any extra work, like pulling a Carfax report, but they’re not required to in the state of Utah.”

Gardner said they can’t go after someone in Florida for odometer tampering. That’ll have to be up to Muhic.

“She could reach out to the DMV of Florida, motor vehicle enforcement divisions in Florida,” he suggested. “Potentially, a civil action for recovery of damages.”

“I want out of this loan,” Muhic said.

She said she is already on the hook for a $14,000 loan and can’t afford to pay more to get the 180,000-plus mile vehicle running.

“It’s still a piece of junk.”

Now, to help avoid losing money on a car with hidden problems, you can buy your own vehicle history report before you buy the car from a dealer. They usually cost between $25 and $40, and you’ll need the car’s VIN. And experts say you should always have a mechanic look over a used car you considering, no matter who you’re buying it from.

KSL 5 TV Live

Get Gephardt

Woman texting...

Matt Gephardt

How crooks use texts to get your money, identity, or both.

If you used a mobile phone for any length of time, it’s likely you have gotten text messages that seem like an honest mistake that innocuous-looking text might have come from a scammer.

7 days ago

Viewmont High School softball field...

Matt Gephardt and Cindy St. Clair

High school softball team calls foul on field conditions, 2 years after Title IX complaint

The Viewmont High softball team played its 2023 season on a field with dead, patchy grass and none of the improvements promised by the school district. Why weren’t required upgrades completed? Matt Gephardt investigates.

8 days ago

Mechanic works on a car...

Matt Gephardt

Driver apathy keeps tens of thousands of unsafe cars on Utah roads

Every year, the vehicle history report business Carfax releases its study on how many cars are on the roads with unfixed safety recalls.

9 days ago

Nicolas Schile, a CVS clerk/cashier, helps customers with a purchase at a CVS store. (Photo by Joe ...

Matt Gephardt

Gephardt Busts Inflation: When many companies are struggling in customer service, will complaining get you results?

Does being a "Karen" and complaining about customer service get you results?

13 days ago

FILE: Used cars sit on the sales lot at Autometrics Quality Used Cars on March 15, 2021 in El Cerri...

Matt Gephardt

Gephardt Busts Inflation: New car prices ease slightly, so will it pay off to buy now or wait?

So why is there this juxtaposition on prices between used and new cars? Experts say inventory.

14 days ago

File - Credit cards as seen July 1, 2021, in Orlando, Fla. A low credit score can hurt your ability...

Matt Gephardt

How does a company know your new credit card number before you give it to them?

If you cannot stop automatic payments from hitting your credit card, you might cancel that card and get a new number. However, when Kevin Patterson tried that, his credit card company gave his new number to the very company he was trying to stop.

20 days ago

Sponsored Articles

Asian little girl playing arcade game on the computer machines at the shopping mall outlets...

Get Out Pass

Family Fun Activities in Utah You Have to Try This Summer

These family fun activities will entertain you all summer, so if you ever feel stuck in a rut wondering what to do, refer to this guide!

Woman IT specialist in elegant suit working on notebook computer in data center next to server rack...

Les Olson

Your Complete Guide to Outsourcing IT Services

This guide covers everything you need to know about the different benefits of outsourcing IT services to meet your small business needs.

diverse group of friends dance outside under string lights...

Lighting Design

5 Frequently Asked Questions About Outdoor Lighting

Read for the most frequently asked questions about outdoor lighting to help narrow the search for your home.

Stack of old laptops with dark background...

PC Laptops

Old Laptop Upgrades You Need to Try Before Throwing it Away

Get the most out of your investment. Try these old laptop upgrades before throwing it out to keep it running fast and efficient.

Happy diverse college or university students are having fun on their graduation day...

BYU MBA at the Marriott School of Business

How to Choose What MBA Program is Right for You: Take this Quiz Before You Apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.

Close up of an offset printing machine during production...

Les Olson IT

Top 7 Reasons to Add a Production Printer to Your Business

Learn about the different digital production printers and how they can help your company save time and money.

West Jordan car owner says odometer fraud has left her stuck paying thousands on a lemon she can’t drive