Laptop mixup at SLC airport leaves family hoping for miracle return of critical health information

Sep 29, 2023, 8:16 PM | Updated: 8:58 pm

SALT LAKE CITY — For all the reasons people visit Utah, the national parks, the skiing, the mountains, Margaret McIntyre couldn’t wait to get here.

“I have never been to Utah before,” she said. However, it wasn’t the outdoor recreation she was most excited about. Her daughter, Aoife, has a rare genetic disorder and is only one of four people chosen for a clinical trial being done at the University of Utah.

“I mean, we feel like we won the golden ticket,” she said.

“There are about fifty different kinds of leukodystrophies. The one she has is called vanishing white matter and there’s about 350 people in the world who have it,” McIntyre said.

The Salt Lake City International Airport is going to become a familiar place for them over the next two years since they live in Chicago. But as they were going home this past Wednesday, McIntyre lost her laptop while going through and didn’t even know it.

“Unfortunately, it wasn’t until we were on the plane when I pulled out my computer to do some work and realized I don’t have my computer,” she said. “I actually have someone else’s.”

McIntyre says she remembers during screening, the people helping with her daughter’s wheelchair said they took her laptop out of the bin and put it in her bag to help. It was an honest mistake since the two laptops look alike.

However, she really needs her laptop.

“It has everything to do with my daughter’s medical history. Her clinical trial. The information they need. All her health information,” she said. Some of that information is backed up, but not all of it.

She filled out a lost and found report with the airport, and even looked at pictures of some of the found items, but her laptop hasn’t turned up yet.

Her laptop, which is a grey 15-inch MacBook pro, is also locked, so whoever has it can’t open it without her password. The Acer brand computer she has is also locked, so she can’t find that owner.

McIntyre said she will be back in Utah in a couple of weeks and will bring that laptop to lost and found at the Salt Lake airport so perhaps the owner will find it. For now, though, with her missing laptop, she’s just hoping for a second miracle.

“All our photos from when she could walk and talk are on that laptop,” she said. “It is kind of heart-breaking.”

KSL 5 TV Live

Local News

Matthew McConaughey speaks at the National Governors Association meeting in Utah on Friday morning....

Karah Brackin

Matthew McConaughey discusses political polarization

Throughout Friday morning, security around The Grand America Hotel has heightened as the state welcomed in governors from across the U.S., Matthew McConaughey, and Ukrainian President Zelenskyy, and discusses political polarization.

26 minutes ago

Ariel view of the 40-year-old Alta Canyon Sports Center in Sandy, Utah. (KSL TV, Chopper 5)...

Brittany Tait

Sandy City Council to vote on rec center renovation

The renovation of the 40-year-old Alta Canyon Sports Center will dot the agenda of the city’s upcoming council meeting on July 23 at 5:15 p.m.

1 hour ago

Matthew McConaughey speaks with Utah Gov. Spencer Cox and Colorado Gov. Jared Polis at the National...

Bridger Beal-Cvetko, KSL.com

Watch live: Ukrainian President Zelenskyy, Matthew McConaughey speak in Salt Lake City

Watch as Matthew McConaughey speaks with Utah Gov. Spencer Cox and Colorado Gov. Jared Polis at the National Governors Association in Salt Lake City.

3 hours ago

Cristian Ortega, from Orem, takes a water break in the shade while working on construction at the U...

Carter Williams, KSL.com

Records fall as heat wave grips Utah

Utah temperature records started to fall Thursday as a "heat dome" settles over the state.

3 hours ago

Amid extreme heat that set new records Thursday, doctors were cautioning that symptoms of heat-rela...

Andrew Adams

Doctors caution against exercise in triple-digit heat as temperatures soar in Salt Lake City

Amid extreme heat that set new records Thursday, doctors were cautioning that symptoms of heat-related illnesses and heat stroke could set in within a matter of minutes.

14 hours ago

President Volodymyr Zelensky and First Lady Olena Zelenska plan to attend a meeting of the National...

Daniel Woodruff

How a ‘surprise’ visit to Utah by Ukraine’s president came together

Jonathan Freedman, president of World Trade Center-Utah and honorary consul of Ukraine in Utah, said this high-profile visit came after about three weeks of hard work. Freedman said Gov. Spencer Cox invited President Zelensky to speak to the NGA, which Cox currently chairs.

15 hours ago

Sponsored Articles

young male technician is repairing a printer at office...

Les Olson

Unraveling the dilemma between leasing and buying office technology

Carefully weigh these pros and cons to make an informed decision that best suits your business growth and day-to-day operation. 

A kitchen in a modern farmhouse....

Lighting Design

A room-by-room lighting guide for your home

Bookmark this room-by-room lighting guide whenever you decide to upgrade your lighting or style a new home.

Photo courtesy of Artists of Ballet West...

Ballet West

The rising demand for ballet tickets: why they’re harder to get

Ballet West’s box office is experiencing demand they’ve never seen before, leaving many interested patrons unable to secure tickets they want.

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 internet safety tips for kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why printer security should be top of mind for your business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Laptop mixup at SLC airport leaves family hoping for miracle return of critical health information