Utah senior living center reverses course on $300 fee for manual payments

Oct 6, 2023, 10:39 PM

TAYLORSVILLE—After a significant public outcry over the news of a $300 processing fee for manual payments, a Utah senior living center announced to its residents that it was reversing course on the new policy.

On Wednesday, KSL 5 reported on the policy, which family members and caregivers said was circulated to residents of Legacy House of Taylorsville in a letter dated Sept. 29.

“As of November 1, all manual monthly service fee payments will automatically incur a $300 processing fee to account for the added time and costs incurred by the Legacy team to process such payments,” the letter stated, which was obtained by KSL. “Please note that this charge will be monthly should you choose to continue to pay monthly by check. This fee will be waived for all automatic payment options.”

Legacy initially stood by the policy change—which was set to apply at all of its facilities in multiple states—noting in a statement the “inflationary environment” and that auto-pay would help the company prevent additional staffing and operational costs.

In a new letter dated Oct. 5 and issued to residents and their families, however, the company reversed course.

“Like a family, there are moments we stumble, apologize, and must ask for your grace—this is just such a moment,” the new letter stated. “Please know Legacy values your feedback, is listening, and acting. While not intended, we understand the added concern our earlier notification caused. And, after hearing your concerns, we will no longer be making changes to the current service fee payment process.”

The company continued to underscore its belief that electronic payments were safe and a “more streamlined method for all parties.”

Nathaniel Gardner, a caregiver for one of the Legacy House of Taylorsville residents, reacted positively to the news on Friday after originally raising concerns the policy unfairly targeted seniors who were more likely to write checks in the first place.

“That’s great, that’s really good!” said Gardner. “I think it was a way to try to get everyone to move over to the automatic payments and it just wasn’t the right way to do it.”

KSL 5 TV Live

Local News

Meranda Martin, Brailee Eyre and Caprie McNeill were honored after helping save a man's life. (Amer...

Tamara Vaifanua

Utah teens recognized after helping save man’s life

Two teenagers from Beaver are being called “the heroes team” after they saved the life of their friend's dad.

1 hour ago

Bullfrog Main Ramp at Lake Powell...

Carter Williams, KSL.com

More ramps open as Lake Powell continues to rise from spring runoff

Boaters now have more ramps to launch out of Lake Powell as the reservoir continues to gain water from this year's snowpack runoff.

3 hours ago

Follow @KSL5TVLike us on Facebook...

Andrew Adams

Sandy crews mow, weed to reduce potential fire hazards around the city

Crews worked to clear potential fire hazards by leveling fields within the city's limits on Wednesday.

12 hours ago

Police arresting the suspect in a double homicide in St. George on June 19, 2024....

Mary Culbertson

Suspected shooter admits to killing both her parents in Washington County home after arrest, police say

After an hourslong search for a suspected shooter, police took the shooter into custody where she confessed to killing her parents.

13 hours ago

Willie Mays was honored by the Salt Lake Bees on Juneteenth after his death Tuesday. (KSL TV)...

Brian Carlson

Salt Lake Bees remember Hall of Famer Willie Mays on Juneteenth

The Salt Lake Bees wore throwback jerseys of an all-African American team from 1906 in honor of player Willie Mays and Juneteenth.

15 hours ago

Protestors gather outside the House chambers during a legislative special session at the Utah State...

Bridger Beal-Cvetko, KSL.com

Utah lawmakers vote to block federal protections for LGBTQ+ students under Title IX

Utah lawmakers convened in a special session on Juneteenth to declare the state's intent not to follow a federal rule providing anti-discrimination protections to transgender youth.

15 hours ago

Sponsored Articles

Photo courtesy of Artists of Ballet West...

Ballet West

The rising demand for ballet tickets: why they’re harder to get

Ballet West’s box office is experiencing demand they’ve never seen before, leaving many interested patrons unable to secure tickets they want.

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 internet safety tips for kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why printer security should be top of mind for your business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light up your home with these top lighting trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for hassle-free computer repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Utah senior living center reverses course on $300 fee for manual payments