GET GEPHARDT

Scammers offer to help regain control of hacked social media accounts for a fee

May 22, 2024, 11:01 PM

SALT LAKE CITY — People have turned to me over hacked social media accounts many times over the years hoping I can help grease the wheels. Maybe by going through the PR department I can help them get their social media accounts back.

Sometimes I’ve been able to help. Sometimes not I have not.

Now, people are advertising they can help you get back into your account. It is a lie!

As I have reported numerous times, social media companies aren’t always the best at customer service when a hacker locks the rightful user out of their account. It’s frustrating for people who lose access to precious memories and it can be extra frustrating for businesses who could lose clients, sales and money.

In fact we’ve done so many stories here in Utah, I frequently hear from folks all over the world wanting to know any tricks to get their accounts restored to them.

“People get locked out and they just want to find any solution to get back in,” said Melani Fox, the Director of Marketing & Communications with Utah’s Better Business Bureau.

The BBB says lousy customer service combined with desperate people is a recipe for disaster. And indeed, in an ironic twist of fate, con men are now posing as companies promising to get your Facebook account back, ya know, for a fee.

“Scammers are often trying to act like they have a way to get magically back into your account,” Fox said.

How to get your account back if your Facebook account is hacked?

The BBB is warning people they should never pay someone to recover a social media account. The only people who can truly get you re-connected are the social media companies.

Fox said the best thing to do is protect your account before it’s compromised, have a strong password, and set up 2-factor authentication so a hacker can’t get in without your mobile phone.

“There’s always new scams to be had and so just protect your account no matter what,” Fox said.

This issue also has the attention of the feds. The Federal Trade Commission has compiled a list of links people can use to recover their social media accounts as well as some popular email account companies.

A link to those links can be found at Consumer.ftc.gov

Get Gephardt

(FILE) A test dummy getting hit by an air bag during a crash test....

Matt Gephardt and Sloan Schrage, KSL TV

Thousands of cars equipped with faulty airbags on Utah roads as automakers issues ‘Do Not Drive’ warnings

Auto manufacturers have recalled over millions of Takata airbags because of their potential to explode and shoot out sharp metal fragments. And there are still thousands of those in cars across Utah.

9 days ago

sprinkler sprays on green grass...

Matt Gephardt and Sloan Schrage

Get Gephardt: Layton man demands refund for decades of charges for water he can’t access

Imagine finding out you've been paying nearly 40 years for rights to water you're not only not getting, but that you can't get, because the pipes for it don’t exist.

10 days ago

Danielle Addicott showing KSL's Matt Gephardt the fraud charges that were on her Wells Fargo accoun...

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps Utah woman who says her bank refused to refund stolen money

A Park City woman says thousands of dollars were stolen from her bank account, but the bank refused to cover her loss. She decided to Get Gephardt.

14 days ago

Credit cards...

Matt Gephardt

Household debt reaches record high but inflation is masking debt progress

Personal finance experts say American household debt is at a record high, but considering the circumstances, it could be much worse.

15 days ago

A Utah man purchased Aerosmith tickets back when the show was scheduled in 2023, but the show got p...

Matt Gephardt

Utahns fighting for refunds on postponed Aerosmith concert

A Utah man purchased Aerosmith tickets back when the show was scheduled in 2023, but the show got pushed to a day that no longer works for him. He decided to Get Gephardt when his quest for a refund hit a dead end.

24 days ago

The USDA estimates we toss out 30-40% of our food purchases, even though much of it is perfectly sa...

Matt Gephardt and Sloan Schrage, KSL TV

Food for thought: How understanding date labels can prevent food waste

The USDA estimates we toss out 30-40% of our food purchases, even though much of it is perfectly safe to eat. Decoding date labels could help you bust inflation.

29 days ago

Sponsored Articles

Photo courtesy of Artists of Ballet West...

Ballet West

The rising demand for ballet tickets: why they’re harder to get

Ballet West’s box office is experiencing demand they’ve never seen before, leaving many interested patrons unable to secure tickets they want.

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 internet safety tips for kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why printer security should be top of mind for your business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light up your home with these top lighting trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for hassle-free computer repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Scammers offer to help regain control of hacked social media accounts for a fee