GET GEPHARDT

600,000 cars in Utah need recalls fixed, what is holding up the repair work?

Jun 18, 2024, 9:05 PM | Updated: 10:34 pm

SALT LAKE CITY —  Utah roads can be dangerous, but they are more dangerous than they need to be. According to new data from Carfax, at the end of last year, there were 609,000 vehicles with an unfixed recall in Utah.

That’s 18% of all cars on the roads, 20% of minivans, and 24% of light trucks.

Getting a safety recall fixed is supposed to be easy. By law, you can take your car to an authorized dealership, and they must repair it for free. But it’s not always that simple, as my family recently discovered firsthand.

We received a safety recall notice for one of our cars, but we cannot get the work done. We’ve called the dealership now for months. They don’t have parts, and they don’t know when they’re going to get them.

“This issue here is that federal law dictates that automakers must alert consumers as soon as they are aware of a problem,” Patrick Olsen, Carfax editor-in-chief, said. He explained the recall notice frequently goes out to the owner before there’s a fix available.

“This creates a real problem for consumers where the automaker may have identified a problem, but they have not yet identified a solution,” Olsen said.

He said all safety recalls are serious, but some more so than others.

An exploding airbag with a history of killing or injuring drivers, for example, is certainly more perilous than a window sticker with inaccurate information.

But for 85% of recalls, automakers have come up with a fix and are prepared to install it – if you bring your car in.

“I would say it’s still a risk and I wouldn’t want that risk in my car,” Olsen said. “So, if you can, go get the work done.”

As KSL reported a few weeks ago, the Takata Airbag recall remains a major issue in this country. It has been ten years since the recalls started, after the airbags were blamed for a slew of deaths. Here in Utah, there are still approximately 70,000 vehicles with an unfixed Takata airbag.

And that is one recall where there is not a shortage of supplies.

KSL 5 TV Live

Get Gephardt

A van stuck in waters after Hurricane Helene hit the U.S. in late September....

Matt Gephardt

Utah could be hit by a surge of flood-damaged cars in the wake of Helene’s stormwaters

Cars damaged by the flood waters of Hurricane Helene could make end of in the hands of unexpected Utahns looking for a good deal on a used car.

3 days ago

Standard Optical customers looking to pick up their glasses or contact lenses are being met with lo...

Matt Gephardt

Standard Optical CEO says customers will get their orders after the Utah eyecare provider closed its stores this week

Standard Optical customers looking to pick up their glasses or contact lenses are being met with locked doors. On Monday, the 113-year-old Utah-based eye care provider shuttered its stores.

4 days ago

A report from the Automotive Anti-Counterfeiting Council reports of counterfeit air bags, counterfe...

Matt Gephardt

Authorities seizing more dangerous fake car parts

A report from the Automotive Anti-Counterfeiting Council reports of counterfeit air bags, counterfeit brake pads, counterfeit wheels and other knock-off parts that American consumers may be buying unwittingly for their cars.

6 days ago

Cindy Strotterham talks to KSL TV's Matt Gephardt about several hundred dollars’ worth of unused ...

Matt Gephardt

Get Gephardt: Utah woman ‘frustrated’ with offer made by new owner of Bed Bath & Beyond brand for her now worthless gift cards

Cindy Strotterham is sitting on several hundred dollars’ worth of unused Bed Bath & Beyond gift cards she assumed were worthless when the company went bankrupt and shuttered its stores.

11 days ago

Mike Gilbertson talks to KSL TV's Matt Gephardt about fraudulent charges on his debit card. (KSL TV...

Matt Gephardt and Sloan Schrage

Get Gephardt helps Roy man hit with over $4,000 in fraudulent charges on his debit card

Mike Gilbertson loves picking the blues on his guitar, but recently, it seems he got picked over by identity theft. That's when he decided it was time to get the help of KSL Investigators.

12 days ago

A graphic showing a chatbot....

Matt Gephardt

What is a company’s obligation to customers when its AI chatbot makes a promise that can’t be kept?

A Draper man says his home warranty company backed out of its promise to pay $3,000 towards replacing his A/C, claiming its artificial intelligence chat bot was “miscommunicating to a lot of people.” So, how enforceable is an AI-generated agreement?

13 days ago

Sponsored Articles

abstract vector digital social network technology background...

Les Olson

Protecting yourself against social engineering attacks

Learn more about the common types of social engineering to protect your online or offline assets from an attack.

family having fun at home...

Lighting Design

Discover the impact of lighting on your mood

From color temperature to lighting saturation, we tackle how different lighting design setups can impact your day-to-day mood.

Laptops in a modern technology store. Department of computers in the electronics store. Choosing a ...

PC Laptops

How to choose the best laptop for college students

Finding the right laptop for college students can be hard, but with this guide we break down what to look for so you can find the best one.

young male technician is repairing a printer at office...

Les Olson

Unraveling the dilemma between leasing and buying office technology

Carefully weigh these pros and cons to make an informed decision that best suits your business growth and day-to-day operation. 

A kitchen in a modern farmhouse....

Lighting Design

A room-by-room lighting guide for your home

Bookmark this room-by-room lighting guide whenever you decide to upgrade your lighting or style a new home.

Photo courtesy of Artists of Ballet West...

Ballet West

The rising demand for ballet tickets: why they’re harder to get

Ballet West’s box office is experiencing demand they’ve never seen before, leaving many interested patrons unable to secure tickets they want.

600,000 cars in Utah need recalls fixed, what is holding up the repair work?