Breaking News:

GET GEPHARDT

Get Gephardt: Roy man says mobile carrier has hiked his rate in spite of ‘price-lock’ guarantee

Jul 10, 2024, 10:27 PM | Updated: Jul 11, 2024, 6:23 am

ROY Harold Clements is one of many T-Mobile customers who say they were told upon signing up for service that their phone rates would not go up. Ever.

“It says if you’re in a price lock guarantee plan, we will not increase your monthly service charge,” Clements said.

But despite that guarantee that his rate wouldn’t jump – it did. For his family’s eight lines, it is now going to cost him close to $500 more per year. Clements said he took his complaint to T-Mobile.

“He pretty much said, ‘Yeah, we can’t do anything for you,’” he said.

So, with that, Clements opted to take his complaint to the KSL Investigators.

Many T-Mobile customers say they were told upon signing up for service that their phone rates would not go up. But the rates did go up, and that’s when one Roy man turned to KSL Investigators for help. (KSL TV)

I reached out to T-Mobile to ask about all of this, not through customer service but through the mobile carrier’s corporate communications department. A T-Mobile spokesperson, without providing their name, wrote “as inflation and costs continue to rise, for the first time in nearly a decade we’re making small adjustments to prices of some of our oldest rate plans.”

For some subscribers, the fight doesn’t end there. T-Mobile’s own online message boards are filled with comments from frustrated customers saying they feel like this is an illegal bait-and-switch. Other posts pleaded with customers to register their complaints with the Federal Communications Commission. Other posts show some customers eager to sign on to a class action lawsuit, should one come along.

“I was in a locked-in, guaranteed rate,” Clements insisted.

He said he hopes it won’t take such a lawsuit to prompt T-Mobile to honor its offer.

“I think they were a standup company prior to this, and I think they are reneging on what they promised.”

T-Mobile also wrote, and this is a quote, “Customers with Price Lock are still covered under that guarantee.” But the statement did not elaborate what that means.  Some customers say they are certainly seeing their price-lock-guaranteed bills going up.

Get Gephardt

Power companies are not immune from the pressures of inflation and for us, that means we must pay m...

Matt Gephardt

How to save when higher energy costs have a third of Americans paying their power bills on credit

Power companies are not immune from the pressures of inflation and for us, that means we must pay more to keep our homes livable in these sweltering summer days. And those rising energy costs also trickle down onto us in other ways, i.e. an uptick in the cost of groceries as stores also have to pay more to keep the building cool.

9 hours ago

Jordan Lee says about a half-dozen medical test results suddenly have appeared on his patient accou...

Matt Gepahrdt and Sloan Schrage

Get Gephardt helps Utahn billed thousands for medical tests he says he never got

When a West Point man discovered he was on the hook for charges for medical tests he never got, he decided to turn to KSL Investigators for help.

6 days ago

FILE - Vehicles move along Interstate 76 ahead in Philadelphia, Nov. 22, 2023. The energy used by c...

Matt Gephardt

Rising costs of insurance and other travel expenses has majority of drivers reconsidering summer travel plans

It's Summer road trip time, which this year is more expensive for drivers than it has been in the past.

12 days ago

The odds are nearly one-out-of-two that a homebuyer will have at least one regret about their purch...

Matt Gephardt and Sloan Schrage

Half of homebuyers experience remorse. Here’s how to help avoid regrets about your new home

The odds are nearly one-out-of-two that a homebuyer will have at least one regret about their purchase, that's according to a new study by Bankrate. Gephardt finds out how you can avoid homebuyers remorse.

13 days ago

There is a hot debate on self-cleaning. Proponents say it’s safe and works well. Critics claim it...

Matt Gephardt

Self-clean or self-destruct? Utah woman says oven feature left her with a hefty repair bill

A Mountain Green woman asked Matt Gephardt to investigate after she says the self-cleaning feature damaged her two ovens.

18 days ago

People who live in a West Jordan neighborhood near 7200 South and 2300 West have been missing out o...

Matt Gephardt

Get Gephardt helps West Jordan neighborhood’s mapping issue on Google Maps

People who live in a West Jordan neighborhood near 7200 South and 2300 West have been missing out on packages because Google Maps sends drivers to the wrong place.

19 days ago

Sponsored Articles

young male technician is repairing a printer at office...

Les Olson

Unraveling the dilemma between leasing and buying office technology

Carefully weigh these pros and cons to make an informed decision that best suits your business growth and day-to-day operation. 

A kitchen in a modern farmhouse....

Lighting Design

A room-by-room lighting guide for your home

Bookmark this room-by-room lighting guide whenever you decide to upgrade your lighting or style a new home.

Photo courtesy of Artists of Ballet West...

Ballet West

The rising demand for ballet tickets: why they’re harder to get

Ballet West’s box office is experiencing demand they’ve never seen before, leaving many interested patrons unable to secure tickets they want.

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 internet safety tips for kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why printer security should be top of mind for your business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Get Gephardt: Roy man says mobile carrier has hiked his rate in spite of ‘price-lock’ guarantee