Matt Gephardt

Dave Donegan showing Matt Gephardt the items that were broken in his move....
Matt Gephardt and Sloan Schrage, KSL TV

How liable is a moving company if your stuff gets damaged?

Dave Donegan’s home was just about to go into renovation, so he hired a moving and storage company to hold onto his household goods while work was underway.
4 days ago
FILE - The Amazon app is seen on a smartphone, Tuesday, Feb. 28, 2023, in Marple Township, Pa. (AP ...
Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps solve Amazon misdelivery mystery for Manti man

Most of us are ordering more and more things online, and it's sometimes frustrating with things like an Amazon misdelivery mystery.
13 days ago
Scrolling social media, Joyce Lake spotted an ad for a doll. However, not only did the doll not sho...
Matt Gephardt

Imposters are using trust in law enforcement to scam Utahns

Scrolling social media, Joyce Lake spotted an ad for a doll.
14 days ago
Matt Gephardt working with Bona Rose on the CarChex documents....
Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt: West Valley woman says her extended car warranty claim was denied unfairly

Many drivers buy an extended auto warranty to cover unexpected repair bills. But when a West Valley City woman turned to her warranty provider for major help on her car's transmission, they turned her down - repeatedly.
18 days ago
Matt Gephardt meeting with Denis Hawkins after a rental car company after they ignored his calls fo...
Matt Gephardt

Get Gephardt helps Spanish Fork man clear up insurance claim for rental car damage

Get Gephardt clears up an international rental car insurance standstill.
19 days ago
FILE - An airplane flies through the clouds in Salt Lake City. (Jeffrey D. Allred / Deseret News)...
Matt Gephardt

How recent airline incidents are changing habits and impacting airfare costs

After a year of headlines lamenting runway incursions and midair close calls, the wheels may be coming off for the airline industry. Literally.
20 days ago
Josh Kochevar died unexpectedly last month. The unhappy task of writing the obituary fell to his ol...
Matt Gephardt and Sloan Schrage

How scammers are using counterfeit obituaries to profit off deaths of loved ones

You have probably heard of stories where an empty home was burglarized while everyone was attending a funeral service. Or stories about thieves breaking into cars parked at a funeral. Now, artificial intelligence has opened a new way for crooks to capitalize on grief.
21 days ago
A person scanning a recently generated QR code....
Matt Gephardt and Sloan Schrage, KSL TV

How to protect yourself from fake QR codes scammers use to steal money and info

Here's what you need to know about QR codes and protecting yourself from scammers.
25 days ago
General view outside of the Delta Center ahead of the NCAA Men's Basketball Tournament on March 19,...
Matt Gephardt

NCAA Tournament basketball is coming to Salt Lake and so are the ticket scams

As March Madness excitement ramps up, so do the odds of buying pricey tickets to tournament games that turn out to be fakes or non-existent.
26 days ago
About a year ago, the KSL Investigators went under the hood of some "connected" smart cars to see w...
Matt Gephardt

Internet-connected cars may share driver info with insurance companies, what it means for premiums

some internet-connected vehicles are sharing our driving habits with our insurance companies
27 days ago
Jen and Tyler Erickson show KSL’s Matt Gephardt sewer water...
Matt Gephardt and Cimaron Neugebauer, KSL TV

Raw sewage floods basements, but who’s responsible for the damages?

A Farmington couple says their home got flooded with raw sewage after a nearby water park drained a pool into the sewer system. Now, they're stuck in a fight over who's -responsible for tens-of-thousands of dollars in damages, so they decided to Get Gephardt.
1 month ago
paper work showing charges...
Matt Gephardt and Sloan Schrage

Thieves fraudulently billing Medicare for catheters on behalf of Utahns

Medicare paid out thousands of dollars for a medical device on behalf of a Utahn that never ordered it, let alone received it.
1 month ago
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Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps Utah couple stuck paying for car rental crash damage they didn’t cause

When a Sandy couple’s travel insurance refused to reimburse them for rental car damage caused by another driver due to a paperwork switch, they decided to Get Gephardt.
1 month ago
Trisha Madsen bill showing how high her rates are despite having no accidents or claims on her driv...
Matt Gephardt

Get Gephardt: What’s fueling the dramatic increases in auto insurance premiums?

If you were in a car crash, you would expect your insurance rates to go up. But the call came to Get Gephardt. from a St. George woman who says her rate skyrocketed, even though she's been a perfect driver.
1 month ago
Crimes related to spoofing, bilked Utahns at of $583,324, making it the fourth largest cybercrime a...
Matt Gephardt

Stopping America’s top scam: imposter fraud

According to data from the Federal Trade Commission, imposter fraud scams are the top fraud category, with reported losses of $2.7 billion.
1 month ago
paperwork and pens or pencils...
Matt Gephardt

Get Gephardt helps Utahn stuck in billing squabble between her insurance and her hospital

Brandy Durrant had foot surgery last August. The procedure should have gotten her to her insurance’s out-of-pocket max for deductibles, co-pays and costs for in-network services. But there’s a glitch and turns out, it’s a big one.
1 month ago
This weekend's Academy Awards show has boosted demand for many of its nominated films. (KSL TV)...
Matt Gephardt and Sloan Schrage

The added cybersecurity risks of watching free streams of Oscar-nominated movies

This weekend's Academy Awards show has boosted demand for many of its nominated films. The continually increasing prices of streaming services – Apple, Amazon Prime, Disney+, Netflix and others raised their costs last October – is pushing many folks to look for ways to watch these films for free. But cybersecurity experts warn searching for free streams can get way more costly.
1 month ago
Neilson-Berg explaining the hassles and trouble she has been going through to get into contact with...
Matt Gephardt

Get Gephardt helps Google Fiber customer get her internet fixed after customer service calls go nowhere

When a Salt Lake City woman's internet connection went down, and she couldn't get a straight answer as to when it would be back up, she decided to Get Gephardt.
2 months ago
FILE: Credit and deposit cards on a computer keyboard. Electronic commerce, business. Online shoppi...
Matt Gephardt and Sloan Schrage

Utah family says their bank refuses to reimburse fraudulent charges

A Taylorsville family says a hacker drained thousands of dollars out of their bank accounts and left them overdrawn by tens of thousands more. They thought federal banking rules protected them, but they say their bank has refused to reimburse them for those losses.
2 months ago
Homeowner Mark Shea tells KSL’s Matt Gephardt he paid someone to build a deck who abandoned the j...
Matt Gephardt

Get Gephardt: Homeowners ask why authorities can’t shut down an unlicensed contractor

Two Salt Lake County homeowners hired and paid someone to build decks for their homes but say he left the jobs unfinished. Turns out, he’s been cited by the state for not having a contractor’s license before.
2 months ago
Matt Gephardt, journalists, looks as paper with a woman...
Matt Gephardt and Cimaron Neugebauer

Get Gephardt: Ticketmaster seizes back purchased seats

Imagine buying tickets to a show, then having the seller refuse to give them to you. That’s what happened to a Utah woman, when she got a refund she didn’t ask for.
2 months ago
Pig-butchering is a devastating combination of romance and crypto scams, and it’s taking Utahns f...
Matt Gephardt and Sloan Schrage, KSL TV

Unmasking the fast-moving pig-butchering scam hitting Utah

Pig-butchering is a devastating combination of romance and crypto scams, and it’s taking Utahns for all their worth.
2 months ago
Utah's lemom law...
Matt Gephardt

Utah’s lemon law: Why the rules could leave you in a financial squeeze

Golf carts, side-by-sides and other recreational vehicles can cost well over $10,000. But if you end up with a lemon, Utah’s law may leave you with a sour taste in your mouth.
2 months ago
Hacker behind a keyboard. (FILE)...
Matt Gephardt

Using AI to tackle your debt

We've seen the power of artificial intelligence used to help navigate all sorts of complex problems: Medicine, education, customer service among many others. Well, it doesn’t get much more complex than Americans grappling with debt.
2 months ago

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