Between the Utes, the Aggies, and the Cougars, there are thousands of football fans in Utah looking for bowl game tickets. KSL Investigator Matt Gephardt looked into how you can make sure your tickets are valid.
Retailers often use a hook to snag our business — the promise of a rebate. But when a Riverton man couldn't get a retailer to pay up on its rebate offer after nearly two years of trying, he contacted the KSL Investigators for help.
When it comes to helping people in need, every dollar counts. But, as the KSL Investigators found, there are billions of extra dollars going to waste because people don't know to ask for them.
Getting in a crash is bad enough but getting blamed for a fender bender that wasn’t your fault makes it much worse. It could mean a ticket, a higher insurance premium, or a strong chance of both.
The roads will be packed this Thanksgiving holiday, AAA expects over 48 million Americans will be taking a road trip. In Utah, most gas stations sell 85-octane gasoline. But in most other states the minimum is 87-octane, 85 is not even an option. So, is using the 85 here - the cheapest grade - a bad idea for your car?
They call it the Great Resignation - millions of Americans are changing jobs to make more money. If you are one of them, now is the time to start thinking about how that change will play out in a couple of months when you file your taxes – especially for parents who are getting monthly child tax credit checks.
If you pay a contractor to do a job, you expect them to do it. But a company that pours concrete in Utah has developed a reputation for ghosting customers -- several of whom have called KSL Investigator Matt Gephardt.
When a city water main breaks and sends water flooding into homes and businesses, someone must take care of the mess. But who is responsible for paying for the damage? You ask. KSL investigates.
A Hooper man got solar panels to reduce his power bill. When he had to replace his roof, he paid the company to come back and take them off, promising they would reinstall when the work was done. That was months ago. He decided to give KSL Consumer Reporter Matt Gephardt a call.
Imagine if a hacker locked you out of your Facebook account and the social media company would not help you get your access back. It is a scenario playing out for many Facebook users who tell the KSL Investigators they are frustrated by the social media giant’s lack of customer support and service.
Shipping insurance often comes down to the fine print in a contract, and it tends to favor the shipping company, which writes all of that fine print. But sometimes, being a good-ole-fashioned squeaky wheel can pay off.
Sport utility vehicles are attractive to a lot of Utahns because of our winter roads. Plus, we tend to have larger families. But new data shared with the KSL Investigators shows owners of full-size SUVs can expect to pay more for repairs in the coming year than drivers of other automobiles.
If you are selling your home in this market, you would expect to make money – not lose it. But an emerging scheme can leave homeowners trapped in a bad contract that can cost them thousands.
Mobile homes have long been considered one of the most affordable ways to own a home. But as Matt Gephardt investigates, an expensive land grab in our current housing squeeze is giving fewer homebuyers that option.
Fake Facebook profiles are out there, but the problem might be much bigger than you think. When a West Jordan business found someone was impersonating their page and couldn't get any help from Facebook, they contacted KSL Consumer Investigator Matt Gephardt.
A race director was told his event couldn’t happen because trails were too busy. When the city then hosted their own, similar race, he decided to call KSL's Matt Gephardt to investigate.
From fender benders to car-totaling collisions, car crashes can be expensive for those who experience them. But new data shared with the KSL Investigators shows it is especially expensive for Utahns — particularly Utah teens.
Imagine a plumber's mistake leaving your home filled with sewage and then the insurance company strong-arming you into accepting a payout before you even have a final cleanup bill. Matt Gephardt examines your rights.
Remodeling can be a hassle, to say the least, and having to watch a contractor drag out a home improvement project, unfinished, can be quite infuriating. So, what can you do to get the contractor back on track?
After months of astronomical rates for car rentals, prices are finally falling back to Earth. But the pandemic is not over and there is still a shortage of new cars, so why are rental prices coming back down? And will they stay there?
In a normal year, it would be way too late to start thinking about booking flights for Thanksgiving and Christmas, at least without paying an arm and a leg. But this year is different, and it is giving procrastinators some opportunities to still snag deals on their holiday travel.
