Last month, Jane Jensen went to hop in her car only to discover it was scorched. (KSL TV)...

Improperly Stored Household Batteries Blamed For Taylorsville Garage Fire

Jane Jensen went to hop in her car last month, only to discover the inside scorched. When a fire investigator combed through the debris, he found a bag of batteries. He later determined something had crossed a 9-volt battery's terminals, probably another battery, and sparked the fire in Jensen's car.
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How An Airline’s Flight Schedule Change Can Open Opportunities For A Better Flight

Flight times constantly change as airlines tweak schedules to get the most money. Those changes can greatly affect your plans, but experts said you can also use them to snag much better flights.
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Gephardt: Low Inventory Leads To Sticker Shock For Used Car Shoppers In Utah

If you have driven past used car dealers in the area you may have noticed the bizarre sight of mostly empty car lots. A shortage in new car production has trickled down to the used car market, and that has pushed prices into overdrive.  
Tyler Murphy of Appliance Repair by Paul searches Connie Boyde’s washer for socks. (KSL TV)...

Gephardt: Does Your Washing Machine Eat Your Missing Socks?

If it seems like your sock drawer has more singles than matched pairs, you are not alone. A study by Samsung estimated the average person loses about 15 socks every year. If missing socks drive you crazy, you might take comfort knowing they really can disappear in the wash, but how?
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Utah Bank Warns Of Money Mule Scams 

When your boss asks you to do something, typically, you do it. But an Ogden woman barely side-stepped disaster after a request she got from her boss raised some red flags.
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Gephardt: Study Shows Banks Earn Billions From Avoidable Fees

If you are paying anything more than zero dollars towards bank fees, experts warned you have already paid too much. This, as a new study finds banks are earning more from those fees than they are paying in interest to their customers. But as the KSL Investigators discovered, bank fees are avoidable.   
You can save costs on a car rental by going outside of the airport to pickup your car. (KSL TV)...

Gephardt: How To Find An Affordable Car During Nationwide Rental Car Shortage 

If you have made plans to travel this summer, you have likely heard about the nationwide rental car shortage. Low supply and high demand have made car rental prices jaw-droppingly high this summer.  
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How Scammers Use Rental Listings To Break Into Google Accounts

We have all gotten pretty used to verification codes. We use them to log into our bank accounts, email, even to file taxes. But when scammers used a verification code to trick a man trying to rent out his house, he called the KSL Investigators.
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‘Buy Now, Pay Late’ Options Boom During Pandemic, But Does It Make Financial Sense? 

"Buy now, pay later" options exploded during the pandemic, making it a lot easier to buy online using installments. The financing option has become so popular that analysts estimate installment spending will balloon to $760 billion annually by 2025. But does it make financial sense? 
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Gephardt: Beware Of Door-To-Door Asphalt Contractors 

Repave your driveway for half the price? It sounds like a good deal, but Utahns who take the bait often find themselves with severe buyer’s remorse, according to complaints lodged with the KSL Investigators and state officials.  
LouAnne Schwendiman shows KSL Consumer Investigator Matt Gephardt bills stemming from fraudulent us...

KSL Investigators Help Taylorsville Woman Harassed Over Debt She Didn’t Owe

Imagine being harassed for months to pay a debt that you do not owe. It happened to a Taylorsville woman, and when she couldn't get the company to budge, she decided it was time to call the KSL Investigators.
Debra Gamero now gets a clean view of the Salt Lake Valley through her replaced windows. (KSL TV)...

KSL Investigators Help Window Company Honor Lifetime Warranty

A warranty is supposed to give you peace of mind knowing the company stands behind its product. So, what happens when a company refuses to honor its own warranty?
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Why Salt Lake’s Real Estate Market Stays Red Hot In Spite Of Pandemic 

If you have been in the market for a new place to call home in Utah, then you likely know how tough it is to be a buyer right now — faced with sky-high prices and homes selling like hotcakes.
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Gephardt: Hundreds Of Thousands Of Utahns Driving Cars With Open Safety Recalls

Right now, hundreds of thousands of Utahns are driving a car with an open safety recall, and that is a concern with the summer travel season just around the corner.
CHG Healthcare provided computers, extra monitors and office equipment to their nearly 3,000 employ...

Paying To Work? Gephardt Breaks Down Hidden Costs of Working From Home

Workplace costs traditionally covered by businesses passed to employees when the pandemic shuttered offices. What’s fair in the new workplace? Here is what to consider as you navigate the dollars and sense.
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Nationwide Truck Driver Shortage Could Leave Gas Stations Dry This Summer

You may see more "out of service" bags on gas pumps over this coming Summer as industry experts warn some gas station drums will run out of fuel to pump into your ride. But it is not a gas shortage. Turns out, it is a trucker shortage.
Jeff Smith, owner of Impact Auto & Diesel, shows Mike Headrick how easy it is for thieves to target...

KSL Investigators Goes Undercover To Check Compliance As Catalytic Converter Thefts Skyrocket

Catalytic converter thefts have spiked 600% since 2018 in Utah. It’s a two-minute crime that can cost you thousands. Is enough being done to stop it?
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Gephardt: Location Can Affect Insurance Savings After Home Improvement

Many Utahns have used their time at home during the pandemic to make improvements to their abodes, and even small projects can save you a lot on home insurance. But as the KSL Investigators crunched the data, something surprising jumped out: Those insurance discounts do not apply the same to everyone.
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Utah Gas Price Surge Not Related To Hacked Pipeline

Many Utahns have noticed the price of gasoline has gone up across the state, so the KSL Investigators looked into the surge. 
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Gephardt: Utah Changes Outreach To Reunite Utahns With Lost Money, Property

Utah created a new tool to get money into the hands of people who, perhaps, need it the most. This money is not a handout – it already belongs to those people.
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Gephardt: To Accept Or Not To Accept Internet Cookies; What’s The Risk?

It seems like every website you open, a banner pops up asking if you're okay that it uses cookies to "enhance your internet experience."
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Midvale Apartment Tenant Billed For Fire Cleanup After He Was Displaced

Imagine being told you have to pay to clean up a fire that started in a neighbor’s apartment. KSL Investigator Matt Gephardt got the call to investigate when it happened to a Midvale man and he said his landlord refused to budge on the bill.
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Utah Man’s Medical Bill Denied Despite Double-Checking Coverage

You get the referral and check your insurance portal to make sure the doctor is covered. When a man did all this double-checking before his visit and still the claim was denied, KSL Investigators stepped in to find out why.
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Gephardt: Why Airfares Aren’t Spiking Despite Increase In Travel To Beach Spots

New numbers showed that air travel demand is back with a bang. In fact, there are some places where Americans were booking at levels well above pre-pandemic numbers. Despite that increase, the KSL Investigators found that airfares were not going up.

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