KSL Investigates - Page 3 of 44

Police Organization Weighs Lawsuit After Rate Hikes For Off-Duty Officer Jobs

Many West Valley City businesses have relied on off-duty police for security for years. The KSL Investigators learned rate hikes have left some scrambling for other solutions, and officers out of these side gigs. The city says recent changes are ultimately a good thing.
Gephardt: Does The Government Owe You Money For Your Home Loan?

In this tough pandemic economy, a lot of Utahns have been looking for any extra cash. Well, if you bought a home with a loan backed by the Federal Housing Administration (FHA), and you sold or refinanced it, there is a good chance the government owes you money.
Gephardt: Lack of Customer Service Options Leaves Robinhood User Locked Out

Many companies have moved all their customer service support inside their apps, forgoing traditional phone helpdesks. When one man found himself locked out of his account and unable to get a resolution, he called KSL Consumer Investigator Matt Gephardt for help.
Gephardt: Fraudulent Charges Lock Man Out Of Amazon, Kindle Digital Purchases

If there’s fraud on your Amazon account, you might expect it to be shut down while the hacker is purged. But an Eden man said Amazon said he can’t get his account back unless he paid for the fraudster’s purchases.
Gephardt: Scam Texts Are On The Rise – Here’s What You Can Do

If it feels like your phone is just getting flooded with tons of annoying texts, you are not alone. Countless Utahns are getting scam, spam, and phishing texts daily.

Gephardt: Conflicting Laws Jam Plans For Black Utah License Plates

Here in Utah, we have several license plate options including the skier, the arch, the flag, and a whole slew of special plates that come with a special fee.
Gephardt: Airlines Bringing Back Change Fees At The End Of March

Among the changes? Bringing back the change fees airlines slap on if you must change your booking dates, even due to COVID-19.
Gephardt: Pandemic Has People Weighing Customer Service Over Fees In Choosing Banks

One of the many, many aspects of our lives that changed by the pandemic was banking – not only in how we bank but also where we bank.
Experts Sound Warning As Utah Student Vaccination Rates Show Troubling Trend

The KSL Investigators found COVID-19 intensified vaccine challenges and exemption rates for student immunizations, and that has experts worried about potential future outbreaks.
KSL Investigates: What Water Damage Is Not Covered By Homeowners’ Insurance?

Thousands of homeowners every year are shocked when the inside of their home ends up wet - and insurance leaves them high and dry.