NATIONAL NEWS

Facebook, WhatsApp, Instagram suffer worldwide outage

Oct 5, 2021, 6:51 AM | Updated: Feb 13, 2023, 2:43 pm

FILE PHOTO (Photo by Sean Gallup/Getty Images)...

FILE PHOTO (Photo by Sean Gallup/Getty Images)

(Photo by Sean Gallup/Getty Images)

(AP) — Facebook and its Instagram and WhatsApp platforms are back online after a massive global outage plunged the services and the businesses and people who rely on them into chaos for hours.

Facebook said late Monday that “the root cause of this outage was a faulty configuration change” and that there is “no evidence that user data was compromised as a result” of the outage.

The company apologized and said it is working to understand more about the cause, which began around 11:40 a.m. Eastern Monday.

Facebook was already in the throes of a separate major crisis after whistleblower Frances Haugen, a former Facebook product manager, provided The Wall Street Journal with internal documents that exposed the company’s awareness of harms caused by its products and decisions. Haugen went public on CBS’s “60 Minutes” program Sunday and is scheduled to testify before a Senate subcommittee Tuesday.

Haugen had also anonymously filed complaints with federal law enforcement alleging Facebook’s own research shows how it magnifies hate and misinformation and leads to increased polarization. It also showed that the company was aware that Instagram can harm teenage girls’ mental health.

The Journal’s stories, called “The Facebook Files,” painted a picture of a company focused on growth and its own interests over the public good. Facebook has tried to play down their impact. Nick Clegg, the company’s vice president of policy and public affairs, wrote to Facebook employees in a memo Friday that “social media has had a big impact on society in recent years, and Facebook is often a place where much of this debate plays out.”

The outage didn’t exactly bolster Facebook’s argument that its size and clout provide important benefits for the world. London-based internet monitoring firm Netblocks noted that the company’s plans to integrate the technology behind its platforms — announced in 2019 — had raised concerns about the risks of such a move. While such centralization “gives the company a unified view of users’ internet usage habits,” Netblocks said, it also makes the services vulnerable to single points of failure.

“This is epic,” said Doug Madory, director of internet analysis for Kentik Inc, a network monitoring and intelligence company. The last major internet outage, which knocked many of the world’s top websites offline in June, lasted less than an hour. The stricken content-delivery company in that case, Fastly, blamed a software bug triggered by a customer who changed a setting.

For hours, Facebook’s only public comment was a tweet in which it acknowledged that “some people are having trouble accessing (the) Facebook app” and said it was working on restoring access. Regarding the internal failures, Instagram head Adam Mosseri tweeted that it feels like a “snow day.”

Mike Schroepfer, Facebook’s outgoing chief technology officer, later tweeted “sincere apologies.”

In Monday night’s statement, Facebook blamed changes on routers that coordinate network traffic between data centers. The company said the changes interrupted the communication, which had “a cascading effect on the way our data centers communicate, bringing our services to a halt.”

There was no evidence as of Monday afternoon that malicious activity was involved. Matthew Prince, CEO of the internet infrastructure provider Cloudflare, tweeted that “nothing we’re seeing related to the Facebook services outage suggests it was an attack.”

Facebook did not respond to messages for comment about the attack or the possibility of malicious activity.

While much of Facebook’s workforce is still working remotely, there were reports that employees at work on the company’s Menlo Park, California, campus had trouble entering buildings because the outage had rendered their security badges useless.

But the impact was far worse for multitudes of Facebook’s nearly 3 billion users, showing just how much the world has come to rely on it and its properties — to run businesses, connect with online communities, log on to multiple other websites and even order food.

It also showed that despite the presence of Twitter, Telegram, Signal, TikTok, Snapchat and a bevy of other platforms, nothing can easily replace the social network that over the past 17 years has effectively evolved into critical infrastructure. The outage came the same day Facebook asked a federal judge that a revised antitrust complaint against it by the Federal Trade Commission be dismissed because it faces vigorous competition from other services.

There are certainly other online services for posting selfies, connecting with fans or reaching out to elected officials, But those who rely on Facebook to run their business or communicate with friends and family in far-flung places saw this as little consolation.

Kendall Ross, owner of a knitwear brand called Knit That in Oklahoma City, said he has 32,000 followers on his Instagram business page @id.knit.that. Almost all of his website traffic comes directly from Instagram. He posted a product photo about an hour before Instagram went out. He said he tends to sell about two hand-knit pieces after posting a product photo for about $300 to $400.

“The outage today is frustrating financially,” he said. “It’s also a huge awakening that social media controls so much of my success in business.”

So many people are reliant on Facebook, WhatsApp or Instagram as primary modes of communication that losing access for so long can make them vulnerable to criminals taking advantage of the outage, said Rachel Tobac, a hacker and CEO of SocialProof Security.

“They don’t know how to contact the people in their lives without it,” she said. “They’re more susceptible to social engineering because they’re so desperate to communicate.” Tobac said during previous outages, some people have received emails promising to restore their social media account by clicking on a malicious link that can expose their personal data.

Jake Williams, chief technical officer of the cybersecurity firm BreachQuest, said that while foul play cannot be completely ruled out, chances were good that the outage is “an operational issue” caused by human error.

“What it boils down to: running a LARGE, even by internet standards, distributed system is very hard, even for the very best,” tweeted Columbia University computer scientist Steven Bellovin.

Twitter, meanwhile, chimed in from the company’s main account on its service, posting “hello literally everyone” as jokes and memes about the Facebook outage flooded the platform. Later, as an unverified screenshot suggesting that the facebook.com address was for sale circulated, Twitter CEO Jack Dorsey tweeted, “how much?”

___

AP business writer Mae Anderson in New York and AP technology writer Matt O’Brien in Providence, R.I., contributed to this report.

KSL 5 TV Live

National News

Roger Krone, chief executive officer of Scouting America, describes the design of the organization'...

Jamie Stengle, Associated Press

Boy Scouts see small uptick after rebrand to Scouting America

A historic rebrand of the Boy Scouts of America has been followed by a small uptick in young people joining what will now be called Scouting America.

5 hours ago

Palestinians walk in the destruction caused by the Israeli air and ground offensive in Jabaliya, Ga...

Lucas Lilieholm, Michael Schwartz and Helen Regan, CNN

Israel backs Trump plan and orders military to prepare for Palestinians to leave Gaza

Israeli Prime Minister Benjamin Netanyahu has backed US President Donald Trump’s proposal to “take over” Gaza.

5 hours ago

US Navy recovery teams lift the back wing section of American Airlines Flight 5342 from the Potomac...

Andy Rose, CNN

Latest radar evidence suggests Black Hawk in DC disaster was flying too high, but NTSB wants more proof

Newly released data from ground-based radar came out Tuesday suggesting an Army helicopter was flying higher than it was supposed to be when it collided with American Airlines Flight 5342 a week ago, killing all 67 people aboard both aircraft.

18 hours ago

The Olympic rings at the Utah Olympic Park...

Will Graves National Writer, AP

Trump administration plans to pressure the IOC for a uniform transgender athlete ban

President Donald Trump is ready to take his fight against transgender athletes to the International Olympic Committee.

21 hours ago

Pam Bondi, President-elect Donald Trump's choice to lead the Justice Department as attorney general...

Alanna Durkin Richer and Stephen Groves, Associated Press

Senate confirms Pam Bondi as US attorney general, putting Trump ally at Justice Department’s helm

The Senate has confirmed Pam Bondi as U.S. attorney general.

1 day ago

President Donald Trump and Israeli Prime Minister Benjamin Netanyahu take questions during a news c...

Michael Kunzelman and Mike Catalini, Associated Press

Trump’s birthright citizenship order is put on hold by a second federal judge

A federal judge in Maryland has ordered a second nationwide pause on President Donald Trump’s executive order seeking to end birthright citizenship for anyone born in the U.S. to someone in the country illegally.

1 day ago

Sponsored Articles

holiday gift basket with blue tissue paper and gingerbread cookies...

Kneaders Bakery & Cafe

Holiday hacks for a stress-free season

Get more out of your time with family and loved ones over the holidays by following these tips for a stress-free season.

2 computer techs in a computer shop holding up a computer server with the "hang loose" sign...

PC Laptops

A comprehensive guide to choosing the right computer

With these tips, choosing the right computer that fits your needs and your budget will be easier than ever.

crowds of people in a German style Christmas market...

This Is The Place Heritage Park

Celebrate Christkindlmarket at This Is The Place Heritage Park!

The Christkindlmarket is an annual holiday celebration influenced by German traditions and generous giving.

Image of pretty woman walking in snowy mountains. Portrait of female wearing warm winter earmuff, r...

Lighting Design

Brighten your mood this winter with these lighting tricks

Read our lighting tips on how to brighten your mood in the winter if you are experiencing seasonal affective disorder.

A kitchen with a washer and dryer and a refrigerator...

Appliance Man

Appliance Man: a trusted name in Utah’s home appliance industry

Despite many recent closures of local appliance stores, Appliance Man remains Utah's trusted home appliance business and is here to stay.

abstract vector digital social network technology background...

Les Olson

Protecting yourself against social engineering attacks

Learn more about the common types of social engineering to protect your online or offline assets from an attack.

Facebook, WhatsApp, Instagram suffer worldwide outage