Video: What is a company’s obligation to customers when its AI chatbot makes a promise that can’t be kept?

A Draper man says his home warranty company backed out of its promise to pay $3,000 towards replacing his A/C, claiming its artificial intelligence chat bot was “miscommunicating to a lot of people.” So, how enforceable is an AI-generated agreement?

Read more: https://ksltv.com/684992/what-is-a-companys-obligation-to-customers-when-its-ai-chatbot-makes-a-promise-that-cant-be-kept/