Imagine a plumber's mistake leaving your home filled with sewage and then the insurance company strong-arming you into accepting a payout before you even have a final cleanup bill. Matt Gephardt examines your rights.
Remodeling can be a hassle, to say the least, and having to watch a contractor drag out a home improvement project, unfinished, can be quite infuriating. So, what can you do to get the contractor back on track?
After months of astronomical rates for car rentals, prices are finally falling back to Earth. But the pandemic is not over and there is still a shortage of new cars, so why are rental prices coming back down? And will they stay there?
In a normal year, it would be way too late to start thinking about booking flights for Thanksgiving and Christmas, at least without paying an arm and a leg. But this year is different, and it is giving procrastinators some opportunities to still snag deals on their holiday travel.
A fence on the ground isn’t much good. But when one Arizona woman couldn’t get the company to come back and fix it, she decided to call KSL Consumer Investigator Matt Gephardt.
If a stranger called you up and began asking for personal information, you might find it alarming. A woman in South Jordan got such a call. The caller claimed to be doing COVID contact tracing. So, is it real or is it a scammer? And how are you supposed to know the difference?
Imagine putting in the hours at work, but then your boss refuses to pay you the wages you have earned. It happens more than you might think, but as the KSL Investigators found, forcing your boss to pay is not always a straightforward process.
Getting into a wreck can be a major headache, even when no one gets hurt. When a Utah driver wasn't getting anywhere with the driver at-fault's insurer, he contacted KSL Investigator Matt Gephardt.
Imagine somebody using your name to try and rip people off. It happened to a Fillmore woman who sells dogs. Now, scammers are using her identity to dupe people looking to get a new pet out of their money.
Utah is tracking the movements of those who drive electric cars as it looks for a way to take in tax money. More electric vehicles mean less gas tax revenue, but is that solution safe?
Thousands of Utahns rely on prescription meds to keep them healthy, but the cost of many drugs is rising, twice as fast as the rate of inflation. That rising unaffordability of prescription drugs has many people making the dangerous choice not to fill prescriptions.
In October, FEMA is launching what it calls “Risk Rating 2.0,” with the goal to make flood insurance pricing more equitable. Nick VinZant with LendingTree's QuoteWizard has been analyzing what the change will mean for the price consumers pay, and he shared that data with the KSL Investigators.
Last year, KSL Investigators brought to light how the abandoned Seven Peaks waterpark in Salt Lake City was a magnet for mischief. Now, residents say that mischief has gotten worse and spread through their neighborhood. So, what’s being done to stop it?
Utahns are trusting people, perhaps too trusting. New numbers shared with the KSL Investigators show that when it comes to losing money to cybertheft, Utahns are near the nation’s top.
After getting hit hard by the pandemic, new data shared with the KSL Investigators show people who make a living in the hospitality industry — restaurants, hotels, spas, tourism in general — are finally starting to breathe easier.
When two guests landed on a doorstep in Draper, it caused a big problem for the homeowners because they didn't put their house on Airbnb - someone else did.
If you insure a shipment and it gets damaged in transit, you would expect the shipper to pay. But when a West Jordan company said it had only been offered a fraction for the cost of the damage, despite the insurance, they called the KSL Investigators.
What rights do you have when a shipping company damages your package – and how do you fight back? That was the situation a Utah man faced when a piece of art he shipped across the country arrived beaten up. So, he contacted KSL Investigator Matt Gephardt.
Buying airfare these days, for the most part, is straightforward, but when a Farmington man got fed up with a ticket service that would only give him the runaround, he called the KSL Consumer Investigators for help.
Three-day weekends tend to bring a little extra umph from the men and women charged with keeping Utah's streets and highways safe and moving. And as the KSL Investigators found, you can expect a little extra umph in what you have to pay for insurance if you end up with a citation this Labor Day weekend.
Yellow is the new green this summer with lawns. But when West Valley City code enforcement officers showed up saying a resident’s lawn was too yellow, he called Matt Gephardt to investigate.
