Even with insurance, carrier flights claim for mechanic’s damaged shipment

Sep 14, 2021, 6:15 PM | Updated: 9:32 pm

WEST JORDAN, Utah — If you insure a shipment and it gets damaged in transit, you would expect the shipper to pay. But when a West Jordan company said it had only been offered a fraction for the cost of the damage, despite the insurance, they called the KSL Investigators.

At Ekins Garage in West Jordan, they specialize in restoring classic cars and custom automotive builds. But one of owner Derek Ekins’ clients has been forced to wait a protracted period, through no fault of the shop.

“We had an issue with a frame that got damaged in shipping,” said Ekins.

Somewhere and somehow between Ohio and Utah, the custom automotive frame got smashed.

“It was upside down. Crate was damaged. Clearly, the frame was damaged,” Ekins said.

Somewhere and somehow between Ohio and Utah, the custom automotive frame that Derek Ekins purchased for one of his clients got smashed.

Besides the delay in getting this project completed, Ekins said he was not too worried because he bought a $14,000 insurance policy for the shipment, but he has had little success in trying to get the carrier, Worldwide Express, to pay for the damage.

“They feel like it’s not their fault,” he explained.

Ekins said, after some back-and-forth, Worldwide Express offered to pay a measly $1,400. And then came a final offer of $4,574.06 — but that covers less than half of what he’s actually out.

“I feel like I did every step I needed to do to cover my bases and it wasn’t enough,” he said.

The KSL Investigators reached out to the shipping company, but a spokesperson refused to answer our questions.

KSL Investigator Matt Gephardt reached out to the shipping company, Worldwide Express, regarding the damaged shipment for Ekins Garage. (KSL TV)

In an email, they wrote, “Worldwide Express does not comment on unresolved customer issues, however, our team has worked toward resolution with Ekins Garage, according to the terms of the shipment. Ekins Garage is welcome to continue discussing this with us directly.”

We also spoke to transportation attorney Stevan Baxter, who specializes in shipping and freight issues.

He said shipping companies tend to load a lot of language into contracts that can make it tough for a consumer to get paid what they may think they deserve after a shipment is damaged.

“There’s different language in each policy that you have to look at and understand,” said Baxter.

So, what happens when the shipping company and their customer cannot see eye-to-eye on a fair settlement?

“Typically, then that goes to a lawsuit, where a judge gets to decide whether the terms of the policy, (and) in fact, allow the insurance company to limit the liability,” Baxter explained.

Taking Worldwide Express to court is exactly what Derek Ekins is considering.

“I feel like everybody’s trying to just brush it under the rug, hope it goes away and move on,” he told the KSL Investigators. “But I don’t move on.”

While Ekins works towards a resolution, he will not ship using Worldwide Express anymore.

Adding insult to injury, Elkins said Worldwide has canceled his contract, leaving him barred from future shipments with them.

KSL 5 TV Live

Top Stories

KSL Investigates

The Pearsons tell KSL’s Matt Gephardt they should be reimbursed by either the airline or the onli...
Matt Gephardt and Sloan Schrage

Sandy couple Gets Gephardt after booking error left them paying out for pricy return flights

A Sandy couple bought roundtrip tickets to Hawaii, but when they discovered their return tickets were no good, they had to buy pricey replacements. When they were refused reimbursement, they decided to Get Gephardt.
1 day ago
Amy Olsen...
Matt Gephardt

Utahns cleared of DUI accusations are forced to pay to get their licenses back

Amy Olsen has her driving privilege back now, but it cost her $255. For her, it is a frustrating ordeal that began months earlier when a trooper pulled her over.
5 days ago
Gas bill...
Matt Gephardt

Gas company increasing bills for customers on fixed payments plan

If you're told you're going to pay the same price for 12 months, you wouldn't expect the price to go up. But when the natural gas company raised the rates on a Payson woman, she decided to Get Gephardt to investigate.
5 days ago
Follow @KSL5TVLike us on Facebook...
Matt Gephardt

$21 billion in gift cards go unused. Here’s how to avoid letting them go to waste

Gift cards: they are one of the most popular gifts to give and to receive, but that does not necessarily mean they are going to get used.
7 days ago
(KSL TV)...
Matt Gephardt and Sloan Schrage

How to beat the dynamic pricing used by Amazon and many other retailers to pay less

The KSL Investigates team gives you information on how to beat dynamic pricing to get your money's worth and pay less.
8 days ago
Follow @KSL5TVLike us on Facebook...
Daniella Rivera

Utah’s DCFS stops using drug testing company following KSL reports on claims of false positives

Utah’s Division of Child and Family Services is no longer contracting with a drug testing company embroiled in litigation and doubt. Following questions from the KSL Investigators, the state’s child welfare agency is also conducting an audit of its response to complaints from families.
8 days ago

Sponsored Articles

Happy diverse college or university students are having fun on their graduation day...
BYU MBA at the Marriott School of Business

How to Choose What MBA Program is Right for You: Take this Quiz Before You Apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.
Close up of an offset printing machine during production...
Les Olson IT

Top 7 Reasons to Add a Production Printer to Your Business

Learn about the different digital production printers and how they can help your company save time and money.
vintage photo of lighting showroom featuring chandeliers, lamps, wall lights and mirrors...
Lighting Design

History of Lighting Design | Over 25 Years of Providing Utah With the Latest Trends and Styles

Read about the history of Lighting Design, a family-owned and operated business that paved the way for the lighting industry in Utah.
Fiber Optical cables connected to an optic ports and Network cables connected to ethernet ports...
Brian Huston, CE and Anthony Perkins, BICSI

Why Every Business Needs a Structured Cabling System

A structured cabling system benefits businesses by giving you faster processing speeds and making your network more efficient and reliable.
notebook with password notes highlighted...
PC Laptops

How to Create Strong Passwords You Can Actually Remember

Learn how you can create strong passwords that are actually easy to remember! In a short time you can create new ones in seconds.
house with for rent sign posted...
Chase Harrington, president and COO of Entrata

Top 5 Reasons You May Want to Consider Apartment Life Over Owning a Home

There are many benefits of renting that can be overshadowed by the allure of buying a home. Here are five reasons why renting might be right for you.
Even with insurance, carrier flights claim for mechanic’s damaged shipment