KSL Investigates - KSLTV.com

Cost of cybercrime reaches record levels as Utah victims nearly top the nation in losses

Utahns are trusting people, perhaps too trusting. New numbers shared with the KSL Investigators show that when it comes to losing money to cybertheft, Utahns are near the nation’s top.
Hospitality industry finally sees recovery after taking huge hit in the pandemic

After getting hit hard by the pandemic, new data shared with the KSL Investigators show people who make a living in the hospitality industry — restaurants, hotels, spas, tourism in general — are finally starting to breathe easier.
Draper family: Airbnb no help after someone lists their home as a rental & guests started showing up

When two guests landed on a doorstep in Draper, it caused a big problem for the homeowners because they didn't put their house on Airbnb - someone else did.
COVID-19 vaccine hesitancy: Does the data support concerns about side effects?

While 71% of Utahns age 12+ have received at least one dose of a COVID-19 vaccine, worries about side effects have stopped thousands from getting the shot. KSL Investigator Mike Headrick digs into the data to provide you with the best information around serious vaccine reactions.
Even with insurance, carrier flights claim for mechanic’s damaged shipment

If you insure a shipment and it gets damaged in transit, you would expect the shipper to pay. But when a West Jordan company said it had only been offered a fraction for the cost of the damage, despite the insurance, they called the KSL Investigators.

Who pays when your valuable cargo gets damaged in shipment?

What rights do you have when a shipping company damages your package – and how do you fight back? That was the situation a Utah man faced when a piece of art he shipped across the country arrived beaten up. So, he contacted KSL Investigator Matt Gephardt.
KSL Investigators help a soon-to-be passenger get the airline tickets he paid for

Buying airfare these days, for the most part, is straightforward, but when a Farmington man got fed up with a ticket service that would only give him the runaround, he called the KSL Consumer Investigators for help.
KSL Investigates how various citations impact what we pay for auto insurance

Three-day weekends tend to bring a little extra umph from the men and women charged with keeping Utah's streets and highways safe and moving. And as the KSL Investigators found, you can expect a little extra umph in what you have to pay for insurance if you end up with a citation this Labor Day weekend.
Yellow doesn’t mean dead: City warns of fines for not watering

Yellow is the new green this summer with lawns. But when West Valley City code enforcement officers showed up saying a resident’s lawn was too yellow, he called Matt Gephardt to investigate.
Patient cost for COVID treatments about to rise for some

An ICU stay is not cheap, but some have been lucky enough that their COVID treatment has been covered 100%. As KSL Investigator Matt Gephardt found out, that’s about to change.