GET GEPHARDT

Get Gephardt helps solve Amazon misdelivery mystery for Manti man

Apr 2, 2024, 11:16 PM

MANTI — Most of us are ordering more and more things online, but it can get frustrating if a package never arrives. For that Brad Bradley, that frustration is at least ten-fold.

Since July, his orders delivered by an Amazon driver have not been showing at his house in Manti.

“I couldn’t find them,” Bradley said. “And they were listing them as delivered.”

Those orders include a couple of laptop backpacks, an ice fishing sonar, a doll for a grandchild, a spare tire carrier for his boat trailer – that he ordered three times and not one of those turned up – and many more items Bradley ordered but never received. Each time he gets a refund from Amazon, but really, he wants the stuff.

“So, I started sleuthing trying to figure out what was going on,” he said.

Pics taken by Amazon delivery drivers do show his stuff does keep getting dropped off at the same house. Using those pics and Google Maps’ Street view, Bradley pinpointed its location.

“I got noticing the maps … it was Brigham City.”

That’s right. Amazon drivers are taking his orders to a Brigham City home with the same house number on the same numbered street — only 182 miles from Bradley’s home. And it happens despite every Amazon shipping label clearly showing Manti.

Mystery solved, he thought. But alas, the problem is still not solved. Bradley said he has contacted Amazon many times, but the company did not fix the delivery issue.

“I jumped through all the hoops and everything,” he said. “Tried to get them to correct the address, but it’s never been corrected.”

So, this time, Bradley contacted the KSL Investigators and we reached out to Amazon’s public relations group on his behalf to ask how his orders keep winding up in Brigham City.

After a few days, a spokesperson wrote us: We thank KSL for bringing this to our attention and are happy we were able to resolve this for Mr. Bradley.

Indeed, that seems to have done the trick. Bradley tested the fix by ordering a six-pack of gum. And sure enough, each pack arrived safely at the right house in Manti.

Amazon didn’t explain what switched in their system in July that began rerouting his packages to Brigham City. But generally, if Amazon packages are going to the wrong place, the customer should contact their customer service. Of course, Brad tried that to fix his delivery issue to no avail.

KSL 5 TV Live

Get Gephardt

Dave Donegan showing Matt Gephardt the items that were broken in his move....

Matt Gephardt and Sloan Schrage, KSL TV

How liable is a moving company if your stuff gets damaged?

Dave Donegan’s home was just about to go into renovation, so he hired a moving and storage company to hold onto his household goods while work was underway.

1 day ago

Scrolling social media, Joyce Lake spotted an ad for a doll. However, not only did the doll not sho...

Matt Gephardt

Imposters are using trust in law enforcement to scam Utahns

Scrolling social media, Joyce Lake spotted an ad for a doll.

11 days ago

Matt Gephardt working with Bona Rose on the CarChex documents....

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt: West Valley woman says her extended car warranty claim was denied unfairly

Many drivers buy an extended auto warranty to cover unexpected repair bills. But when a West Valley City woman turned to her warranty provider for major help on her car's transmission, they turned her down - repeatedly.

15 days ago

Matt Gephardt meeting with Denis Hawkins after a rental car company after they ignored his calls fo...

Matt Gephardt

Get Gephardt helps Spanish Fork man clear up insurance claim for rental car damage

Get Gephardt clears up an international rental car insurance standstill.

16 days ago

FILE - An airplane flies through the clouds in Salt Lake City. (Jeffrey D. Allred / Deseret News)...

Matt Gephardt

How recent airline incidents are changing habits and impacting airfare costs

After a year of headlines lamenting runway incursions and midair close calls, the wheels may be coming off for the airline industry. Literally.

17 days ago

Josh Kochevar died unexpectedly last month. The unhappy task of writing the obituary fell to his ol...

Matt Gephardt and Sloan Schrage

How scammers are using counterfeit obituaries to profit off deaths of loved ones

You have probably heard of stories where an empty home was burglarized while everyone was attending a funeral service. Or stories about thieves breaking into cars parked at a funeral. Now, artificial intelligence has opened a new way for crooks to capitalize on grief.

18 days ago

Sponsored Articles

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Get Gephardt helps solve Amazon misdelivery mystery for Manti man