Get Gephardt: Car warranty company refuses to pay for repairs costing Millcreek man thousands of dollars

May 1, 2024, 10:53 PM

After a Millcreek man was denied by his car warranty company for thousands in dollars of repairs to...

After a Millcreek man was denied by his car warranty company for thousands in dollars of repairs to his vehicle, he decided it was time to Get Gephardt. (KSL TV)


MILLCREEK When we met Daniel Waters, he was on the phone with his extended warranty provider, CarShield. We heard a company representative shut him down: claim denied, dispute closed, no recourse, have a good rest of the day.

“Can you believe that?” Waters asked us in disbelief.

He says the engine on his Ford F-150 pickup began making an awful whining noise, accompanied by the smoky, musty smell of exhaust. The dealer’s service techs found an exhaust leak.

“Due to the exhaust manifold warping, and then causing the bolt heads on the exhaust manifold to break,” Waters explained.

Once it was fixed, he submitted a claim to CarShield for reimbursement.

“The manifold is covered,” he said. “The bolts are not.”

Waters says the Ford mechanics told him his particular engine is known for manifolds that become warped to the point of breaking the bolts that mount them to the engine. We found a lot of complaints about this very thing online. And, he says the mechanics explained all this to CarShield directly. Yet, the company insists the bolts were not correctly torqued. They are sticking to their decision.

“How can they assess the torque on the bolts if they haven’t seen the vehicle?” asked Waters.

Not buying that he had no other recourse, he contacted the KSL Investigators.

“I’d like to get approximately $2,500 or $3,000 back on the repair that I had to pay for.”

We contacted CarShield and asked how they determined the bolts were not properly torqued, and if info from the dealership about the problem carried any weight. They didn’t answer our questions. But they sent us an email saying they “have been in contact with the contract holder directly and are working out a mutually agreeable resolution to this claim.”

And then Waters emailed, saying “the matter has been resolved to my satisfaction.”

CarShield would not elaborate on what that resolution was. Nor would Waters – suggesting he had to agree to stop talking to me in order to be paid. Though, we cannot confirm that.

Get Gephardt

The USDA estimates we toss out 30-40% of our food purchases, even though much of it is perfectly sa...

Matt Gephardt and Sloan Schrage, KSL TV

Food for thought: How understanding date labels can prevent food waste

The USDA estimates we toss out 30-40% of our food purchases, even though much of it is perfectly safe to eat. Decoding date labels could help you bust inflation.

2 days ago

KSL’s Matt Gephardt price shopped several items at traditional grocery stores and specialty food ...

Matt Gephardt

Gephardt Busts Inflation: Will shopping specialty food markets save you money?

To save money on your groceries, a specialty food market might not come to mind. But KSL Consumer Investigator Matt Gephardt found branching out to specialty food markets might help you bust some grocery inflation.

3 days ago

Gal Gadot, Chris Stapleton, Taylor Swift, Keanu Reeves among many other celebrities have had their ...

Matt Gephardt

Utahns are losing money and their personal info to celebrity imposter scams

A Utah man contacted the KSL Investigators to ask us to verify if he was messaging the real Gal Gadot of “Wonder Woman” fame through social media.

9 days ago

Cris Meyers showing Matt Gephardt the arrest warrant he was sent by the fake cop....

Matt Gephardt

Law enforcement scams threatening jailtime if you don’t pay on the rise in Utah

Law enforcement scams, that threaten jail for citizens if they don’t pay immediately are on the rise in Utah

10 days ago

(FILE) A man working on a car with the hood lifted up....

Matt Gephardt and Sloan Schrage, KSL TV

What you should know about extended car warranties and how to fight denials

One after another, the KSL Investigators heard from Utahns who paid monthly for an extended auto warranty but have not had a smooth ride in their repairs covered.

15 days ago

The Black Magic Asphalt logo on documents that were exchanged with El Cholo’s Manuel Jacquez....

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps man who says contractor turned his payment guarantee into a double payment

The El Cholo Restaurant hired a crew to reseal their parking lot, costing $4,600. Despite promises of a refund, the credit card charge remained, and interest accrued. Here's how the KSL Investigators resolved the issue.

17 days ago

Sponsored Articles

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 Internet Safety Tips for Kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Get Gephardt: Car warranty company refuses to pay for repairs costing Millcreek man thousands of dollars