GET GEPHARDT

Get Gephardt helps man who says contractor turned his payment guarantee into a double payment

Apr 30, 2024, 10:45 PM | Updated: May 1, 2024, 9:08 am

MILLCREEK —Traffic, weather and sun all can be harsh on parking lots. So, the El Cholo Restaurant hired a crew to reseal their parking lot. The total cost for the job came to $4,600.

“They charged my card,” said El Cholo’s Manuel Jacquez, who says he agreed to let them run his credit card a hold until the restaurant cut a check. But he says when that check got cashed five days later, the credit card charge wasn’t backed out.

I said, ‘Hey, you guys charged my card and you cashed the checks,’” Jacquez said. “’Can you guys do a refund? What can we do about this?’”

He says the promises of a refund stretched on for days then weeks.

“I kept reaching out saying, ‘Hey, what’s going on?’”

As weeks stretched into months, the interest on Jacquez’s card kept accruing. The total charge grew to $5,500.

“I’m paying like $140 or more payments every month since,” he said.

Manuel Jacquez showing Matt Gephardt the documents with Black Magic Asphalt.

Manuel Jacquez showing Matt Gephardt the documents with Black Magic Asphalt. (KSL TV)

But by then, the credit card company put the kibosh on a dispute.

“They said too much time had gone by, so they can’t get involved,” Jacquez said.

So, he contacted the KSL Investigators.

We reached out to Black Magic Asphalt. The owner said he couldn’t talk to us on camera, but over the phone he told us Jacquez’s credit card payment was never intended as a hold. It was a straight-up payment. When pressed about how cashing the checks effectively doubled the amount paid for the same work as well the refund promises Jacquez said were made to him, the owner told us, “It was all a paperwork mistake, and we’re going to fix it.”

Fix it they did. Jacquez said he got his full refund the next day, plus interest.

While Jacquez didn’t intend to, paying a contractor with your credit card can provide you with some enhanced consumer protections. That includes the ability to dispute charges if the quality of work isn’t acceptable or the job is incomplete. The catch is you usually have to file a dispute within 60 days.

Get Gephardt

The USDA estimates we toss out 30-40% of our food purchases, even though much of it is perfectly sa...

Matt Gephardt and Sloan Schrage, KSL TV

Food for thought: How understanding date labels can prevent food waste

The USDA estimates we toss out 30-40% of our food purchases, even though much of it is perfectly safe to eat. Decoding date labels could help you bust inflation.

3 days ago

KSL’s Matt Gephardt price shopped several items at traditional grocery stores and specialty food ...

Matt Gephardt

Gephardt Busts Inflation: Will shopping specialty food markets save you money?

To save money on your groceries, a specialty food market might not come to mind. But KSL Consumer Investigator Matt Gephardt found branching out to specialty food markets might help you bust some grocery inflation.

4 days ago

Gal Gadot, Chris Stapleton, Taylor Swift, Keanu Reeves among many other celebrities have had their ...

Matt Gephardt

Utahns are losing money and their personal info to celebrity imposter scams

A Utah man contacted the KSL Investigators to ask us to verify if he was messaging the real Gal Gadot of “Wonder Woman” fame through social media.

10 days ago

Cris Meyers showing Matt Gephardt the arrest warrant he was sent by the fake cop....

Matt Gephardt

Law enforcement scams threatening jailtime if you don’t pay on the rise in Utah

Law enforcement scams, that threaten jail for citizens if they don’t pay immediately are on the rise in Utah

11 days ago

(FILE) A man working on a car with the hood lifted up....

Matt Gephardt and Sloan Schrage, KSL TV

What you should know about extended car warranties and how to fight denials

One after another, the KSL Investigators heard from Utahns who paid monthly for an extended auto warranty but have not had a smooth ride in their repairs covered.

16 days ago

After a Millcreek man was denied by his car warranty company for thousands in dollars of repairs to...

Matt Gephardt and Sloan Schrage

Get Gephardt: Car warranty company refuses to pay for repairs costing Millcreek man thousands of dollars

After a Millcreek man was denied by his car warranty company for thousands of dollars in repairs to his vehicle, he decided it was time to Get Gephardt.

17 days ago

Sponsored Articles

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 Internet Safety Tips for Kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Get Gephardt helps man who says contractor turned his payment guarantee into a double payment