ENTERTAINMENT

Taylor Swift fans irate at Ticketmaster as huge tour pre-sale demand snarls site

Nov 15, 2022, 10:10 AM | Updated: 11:40 am

NSAI Songwriter-Artist of the Decade honoree, Taylor Swift performs onstage during NSAI 2022 Nashvi...

NSAI Songwriter-Artist of the Decade honoree, Taylor Swift performs onstage during NSAI 2022 Nashville Songwriter Awards at Ryman Auditorium on September 20, 2022 in Nashville, Tennessee. (Photo by Terry Wyatt/Getty Images)

(Photo by Terry Wyatt/Getty Images)

(CNN) — There’s some bad blood brewing between Taylor Swift fans and Ticketmaster.

Pre-sales for a handful of dates on the singer’s new tour began Tuesday. But infuriated fans report the ticketing website appeared to crash or freeze during purchase. Customers turned to Twitter to complain about Ticketmaster not loading or allowing them to access tickets, despite having a pre-sale code for verified fans.

“I got a code and am logged in to the correct account but it’s saying I’m not verified?! What do I do?,” a fan wrote on Twitter. Others echoed that complaint, with some calling on Ticketmaster to “FIX THIS.”

However, Ticketmaster told CNN Business that the “site is not down” and that “people are actively purchasing tickets.”

“Fans who have received a code to the TaylorSwiftTix Presale should log in and access the queue through the link they received via text rather than entering through the Ticketmaster homepage,” the company said. “This will ensure an optimal shopping experience.”

The U.S. leg of “The Eras Tour” begins March 18 at the State Farm Stadium in Glendale, Arizona, and wraps Aug. 5 at SoFi Stadium in Los Angeles.

Swift recently became the first artist ever to simultaneously claim all Top 10 spots on the Billboard Hot 100 following the release of her latest album, “Midnights.”


The-CNN-Wire
™ & © 2022 Cable News Network, Inc., a Warner Bros. Discovery Company. All rights reserved.

KSL 5 TV Live

Entertainment

FILE - Travis Scott performs at the Astroworld Music Festival in Houston, Nov. 5, 2021. A Texas gra...

Juan A. Lozano, Associated Press

Judge declines to dismiss lawsuits filed against rapper Travis Scott over concert that killed 10

A judge has declined to dismiss hundreds of lawsuits filed against rap star Travis Scott over his role in the deadly 2021 Astroworld festival in which 10 people were killed in a crowd surge.

13 hours ago

Dan Reynolds and Imagine Dragons guitarist...

MARK KENNEDY AP Entertainment Writer

Imagine Dragons’ Dan Reynolds talks new album ‘Loom’ — with tour to include Salt Lake City

The ambiguity of Imagine Dragons' next album starts from the cover. Two figures stand in the distance separated by a dawning sun. Or is it setting?

2 days ago

Some of Taylor Swift's most beloved songs are heart breaking -- and that can be helpful, experts sa...

Madeline Holcombe, CNN

Why everyone is crying to Taylor’s breakup songs

Fans were waiting with bated breath for the emotional torment they were sure would come from “The Tortured Poets Department,” Taylor Swift’s 11th studio album.

3 days ago

This image released by A24 shows Kirsten Dunst in a scene from "Civil War." (A24 via AP)...

Jake Coyle, The Associated Press

‘Civil War’ continues box-office campaign at No. 1

“Civil War,” Alex Garland’s ominous American dystopia, remained the top film in theaters in its second week of release, according to studio estimates Sunday.

4 days ago

Payson High school prom...

Brianna Chavez

Payson High students celebrate prom with a ‘Footloose’ theme, Kevin Bacon’s return

Saturday morning was busy for many Payson High School students as hundreds of teens helped build kits for actor Kevin Bacon's charity SixDegrees.

5 days ago

Remember the scene in "Footloose" when Ariel climbs out of her friends' moving car and tries to get...

Emma Benson

Everybody cut loose: Utah actress recalls experience filming ‘Footloose’

Remember the scene in "Footloose" when Ariel climbs out of her friends' moving car and tries to get into her boyfriend's truck? The driver – Ariel's friend, Edna – was played by then-19-year-old BYU acting student Kim Abunuwara.

5 days ago

Sponsored Articles

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Taylor Swift fans irate at Ticketmaster as huge tour pre-sale demand snarls site