LOCAL NEWS

Returning Gifts? Here Are Some Things To Keep In Mind

Dec 26, 2019, 8:14 AM | Updated: Feb 7, 2023, 11:18 am

FILE (Getty Images)...

FILE (Getty Images)

(Getty Images)

SALT LAKE CITY, Utah – Santa may or may not have given you what you wanted for Christmas, and chances are there is a gift or two you might want to return.

If you’re planning on taking something back, it’s a good idea to remember that the fine print can be an issue.

“Sometimes during the holidays there’s actually not the same return policy year round,” the Better Business Bureau’s Kelsey Coleman told CNN. “Is there a restocking fee? Do they accept a refund?”

According to BBB, stores are not legally required to accept exchanges or give refunds unless the merchandise was defective or misrepresented.

“While most retailers do offer refund and exchange programs as a courtesy to their customers, policies vary greatly from one store to another,” according to the BBB.

There are some steps gift recipients can take to make the return process a little easier.

CNN’s Consumer Watch recommends keeping the original packaging in tact. Otherwise, retailers might charge a restocking fee.

It’s also important to keep receipts. Without one, the best you can hope for is usually store credit.

Finally, always bring your identification. Some stores’ systems may not accept returns without one.

The Better Business Bureau also suggests making returns in a timely fashion.

“Almost all return policies are valid during a specific time period,” the BBB states. “Some stores modify their return period during the holidays, so don’t risk missing your chance to make your return. Take the item back to the store without delay.”

If the purchase was made online, you should search for the seller’s return policy. Sometimes, online retailers require the consumer to pay for shipping fees.

For more information, visit the BBB’s Holiday Returns and Exchanges page. 

KSL 5 TV Live

Local News

Pair of handcuffs on a black bacthroom...

Alexander Campbell

Washington County man calls police on self, gets arrested for stolen firearms

A teenager is off the streets after calling in to St. George Police and giving them his approximate location Friday, leading to a guns-drawn arrest.

5 minutes ago

Two victims in a Hit-and-run in Sugarhouse speak to KSL News on Friday. (Emma Benson, KSL News)...

Emma Benson

Sugarhouse hit and run victims speak out

Two Sugarhouse women are speaking out after they were involved in a hit-and-run.

2 hours ago

Toyota passenger car that was involved in a fatal crash on Friday. (Utah Highway Patrol)...

Alexander Campbell

South Jordan crash results in one fatality, closes I-15 on ramp

Interstate 15 is closed at 11400 South while Utah Highway Patrol investigates a fatal crash on Friday.

3 hours ago

SLCPD officers pulling the the man off the parking garage ledge. (The Salt Lake City Police Departm...

Alex Cabrero

Body cam video shows police officers save man’s life during mental health crisis

Many people who live or work in downtown Salt Lake City often have very normal days. 

3 hours ago

A picture of the dead, Provo Police officer Joseph Shinners, that was being used in the courtroom o...

Emily Ashcraft, KSL.com

Attorneys urge jury to consider intent in trial for man accused of murdering Provo officer

The trial for the man accused of murdering Joseph Shinners began Friday. Matt Hoover's attorneys said he meant to shoot himself that fateful day, not Shinners.

4 hours ago

Leah Moses...

Annie Knox

Utah lawmakers pass ‘Om’s Law,’ focused on child safety in custody decisions

Utah lawmakers gave final passage to bill requiring judges to consider evidence of domestic violence raised in child custody cases.

4 hours ago

Sponsored Articles

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Users display warnings about the use of artificial intelligence (AI), access to malicious software ...

Les Olson

How to Stay Safe from Cybersecurity Threats

Read our tips for reading for how to respond to rising cybersecurity threats in 2023 and beyond to keep yourself and your company safe.

Returning Gifts? Here Are Some Things To Keep In Mind