Get Gephardt helps Bountiful homeowner who says he can’t get roofing company to make warranty repair

Dec 5, 2023, 10:45 PM | Updated: Dec 6, 2023, 9:28 am

BOUNTIFUL — When Daniel Reeder moved into his Bountiful home, he quickly realized its synthetic, membrane roofing had a problem. Some of its adhesive began peeling.

“Decided that I should probably get that taken care of before the before it really fails and starts leaking,” Reeder said.

In July 2022, an Ogden roofing company coated his roof with a new layer of the synthetic material. That cost him nearly $14,000. But last April – just nine months later – Reeder noticed new cracks in the old trouble spots. No sweat, the roofing company had a solution.

“’We talked to our manufacturer. We’ve got this stuff we’re going to paint on that’ll reinforce it,’” he says a sales rep told him. “And they painted it on.”

Only the stuff they painted on, Reeder says, began peeling off the very next day. No sweat, there’s a 10-year warranty. That is, in theory.

“I have called. I have emailed. I have texted the sales rep,” he said. “It’s been almost impossible to get them to respond to anything.”

And any promises of warranty work he did get, never came through, says Reeder.

Worried he was stuck with a bad roof, he contacted the KSL Investigators.

“We didn’t find out that there was a problem until we got an email from you,” said Jen Silver, owner of Roofing Utah, who spoke to us about what happened with Daniel Reeder’s roof.

She said his sales rep left her company months prior, but for whatever reason, he kept taking Reeder’s calls.

“He was trying to handle it. And he was in touch with the product manufacturer, and he was doing those things,” Silver said. “The challenge was he wasn’t communicating to me or the office, and he wasn’t communicating to Daniel.”

As to why the repair failed, Silver could not pinpoint the exact cause but said it was a manufacturing issue. But she didn’t want to subject Reeder to another round of waiting for a warranty claim:

“We just decided to take care of it ourselves and fix it and not worry about going through the manufacturing.”

And just like that, Reeder’s roof has been fixed of its unappealing, peeling problem.

Silver said it’s important for customers of any business to make sure the front office knows when there’s a snag and they’re not getting any help through a sales rep. That helps get a resolution more quickly.

KSL 5 TV Live

Local News

A photo of a tree blown over in a park in a Nephi from high winds on March 2, 2024, (Craig Oswald)...

Brianna Chavez

Strong winds leave behind damage across Utah

From uprooted trees to flying trampolines, most of the state experienced strong wind gusts that left behind damage for many.

8 hours ago

yellow tape crossing blue and red lights...

Mark Jones

18-year-old arrested for alleged involvement in a shooting death of another person

A 18-year-old man has been taken into custody by police in connection to a shooting late Friday night in South Salt Lake that left one person dead.

11 hours ago

Some residents in Salt Lake County woke up   and in one case, a vehicle.(Mark Less, KSL TV)...

Alex Cabrero

South Jordan residents react to waking up and seeing thousands of tumbleweeds in front of their homes

Homeowners in Daybreak react to waking up Saturday morning and seeing tumbleweeds surrounding their homes.

12 hours ago

Salt Lake City International Airport is also being impacted by the winterstorm moving through Utah....

Mark Jones

Delays, cancelations reported at Salt Lake City International Airport

Salt Lake City International Airport is also being impacted by the winterstorm moving through Utah.

13 hours ago

power outage map...

Cary Schwanitz

Rocky Mountain Power scrambles to repair outages affecting thousands

Rocky Mountain Power crews planned to work around the clock this weekend repairing power lines as winds up to 65 mph pummeled Utah.

14 hours ago

Several people in Salt Lake County woke up to tumbleweeds outside their homes, and not just a dozen...

Alex Cabrero

Tumbleweeds pile up in front of homes in Daybreak

Many people in Salt Lake County woke up to tumbleweeds outside their homes, and not just a dozen or so.

15 hours ago

Sponsored Articles

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Users display warnings about the use of artificial intelligence (AI), access to malicious software ...

Les Olson

How to Stay Safe from Cybersecurity Threats

Read our tips for reading for how to respond to rising cybersecurity threats in 2023 and beyond to keep yourself and your company safe.

Get Gephardt helps Bountiful homeowner who says he can’t get roofing company to make warranty repair