LOCAL NEWS

Uber driver loses week of earnings after ‘imposter scam’ call

Sep 6, 2022, 4:53 PM

SALT LAKE CITY — A ride-share driver warns others of a scam that emptied his wallet while claiming to be customer support.

Cody Webb started to drive for Uber five years ago as a part-time hustle.

“I love it. I love meeting people,” Webb said. “It’s been crazy busy.”

And now, it’s his full-time job.

“No pun intended, but a great ride,” Webb said with a laugh.

Everything was headed in the right direction until an unexpected call last weekend.

A person claiming to be with Uber support notified him of a passenger’s complaint that Webb’s photo didn’t match the app.

“I thought that was odd that there was a complaint,” Webb explained.

The caller told him they were investigating and would get back to him. Later that day, a second number called him and gave him a card number to enter into the Uber app to reimburse him for the ride in question.

However, as soon as Webb entered the number.

“The money went out of my wallet. It was missing,” he said.

About a week’s worth of work, $1,237.43, disappeared from Webb’s Uber app.

“That’s when I realized, I was like oh my gosh, I just got scammed,” Webb said. “We’re left with nothing. We can’t even pay our rent.”

He got a hold of the actual Uber account security and risk team, seeing if they could help. Messages show Uber acknowledged Webb had been scammed.

“‘There’s no evidence suggest your account has been compromised,'” Webb reads the messages from Uber. “‘After reviewing your account, we have determined that you are ineligible for a refund.'”

It’s been a stressful couple of days for Webb and his family as he tries to re-earn his money and retain his diamond driving status.

“Just educate yourself. Be aware. Look for those red flags,” Webb said.

KSL TV contacted Uber about this incident after talking to Webb, and the ride-sharing company said they restored Webb’s earnings. Uber said they are aware of these “imposter scams” and are working to prevent them.

KSL 5 TV Live

Local News

(KSL TV)...

Casey Scott

Casey Scott gives away gas cards and bro hugs despite pulled calf muscle

SALT LAKE CITY — Casey Scott was handing out $50 gas cards and bro hugs — with a side of limp after pulling a calf muscle yesterday — to some lucky Utahns on Wednesday!

13 minutes ago

A sign at the Center Pointe TRAX Station along the blue TRAX line in South Salt Lake on Aug. 1, 202...

Carter Williams, KSL.com

Several TRAX projects planned for 2024. Here’s how they will impact service

UTA officials released the schedule for TRAX service maintenance projects that will exist over its service area between May and October, which may cause some delays.

1 hour ago

Four Utah County men face felony charges in an attack of a driver after a road rage incident. One m...

Pat Reavy, KSL.com

4 attacked driver in road rage case after boss called employees to beat man up, charges say

Four Utah County men face charges in an attack of a driver after a road rage incident. One man called three of his co-workers to come beat up the other driver, charges say.

2 hours ago

Journalists and water experts raft down the Moab Daily section of the Colorado River with Holiday R...

Carter Williams, KSL.com

The Colorado River is vital in Utah. Here’s why it’s going to get even more publicity

The Colorado River plays an important role in Utah and across the West. KSL TV is participating in a new collaborative to report on the issues tied to its future.

3 hours ago

the brown brick of Mt. Nebo Middle School...

Lauren Steinbrecher

Parents frustrated after Mt. Nebo Middle School evacuated after third threat in two weeks

Parents expressed irritation over a bomb threat toward Mt. Nebo Middle School, which led to a campus-wide evacuation, the third threat against the school in two weeks.

14 hours ago

(Leilani Mahe)...

Garna Mejia

‘Nothing but humble’: Family remembers man killed in Bluffdale industrial incident

The family of a 43-year-old man killed in an industrial accident in Bluffdale is speaking publicly for the first time.

14 hours ago

Sponsored Articles

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 Internet Safety Tips for Kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Uber driver loses week of earnings after ‘imposter scam’ call