GET GEPHARDT

Stuck waiting on a refund, Aerosmith fan decides to Get Gephardt

Jan 17, 2024, 10:36 PM | Updated: Jan 18, 2024, 6:57 am

SANDY – If you’re offered a refund, you’d expect to be able to get it.

When a Sandy couple says they were left “Livin’ On The Edge” waiting to get their money back for a postponed concert, they decided it was time to Get Gephardt.

Mike Allred said he’s been a fan of Aerosmith for nearly half a century.

“Well, shoot dude, I had all of Aerosmith’s 8-track tapes when I was 16 years old in 1975, ya know?” he said. So last May, when he and his wife heard Aerosmith’s “Peace Out” farewell tour was coming to the Delta Center in November, they decided it was time to get “Back In The Saddle Again.”

“We thought this would be our last window to see Steven Tyler and Aerosmith,” Mike Allred said.

Mike Allred

When the Salt Lake City stop of Aerosmith’s “Peace Out” tour was postponed, fans were offered refunds. Mike Allred and his wife Melissa struggled to get their refund so it was time to Get Gephart. (KSL TV)

They bought two tickets for about $400 through Ticketmaster.

But alas, in September, Aerosmith told fans its singer had a vocal cord injury, which meant a postponement of all future tour dates, including the one in Salt Lake City.

 

View this post on Instagram

 

A post shared by Aerosmith (@aerosmith)

In an email, Ticketmaster told the Allreds they could hang on to the tickets for whenever the show gets rescheduled, or they could click a link to get a refund.

“Who wants to buy a ticket when they don’t know when the show would be?” Mike Allred asked. They decided to get a refund, but that’s when they hit a snag.

“When you click on the “request refund” and it doesn’t do anything,” Melissa Allred said.

They said the link just took them to the Ticketmaster website.

The Allreds say they emailed and messaged Ticketmaster trying to get that refund.

Mike and Melissa Allred

When the Salt Lake City stop of Aerosmith’s “Peace Out” tour was postponed, fans were offered refunds. Mike Allred and his wife Melissa struggled to get their refund so it was time to Get Gephart. (KSL TV)

But after four months of getting nowhere, they decided to call me.

“It’s become so long now I feel like it’s not right,” he said. “I feel like a large corporation is taking advantage of a lot of people.”

The KSL Investigators reached out to Ticketmaster on their behalf, not through customer service but through its public relations team.

In an email, a spokesperson for Ticketmaster wrote that they’re “not sure what the miscommunication was” but that “the fan has received their refund.”

Sure enough, that very same day, Mike Allred got a grip on his refund.

As we have reported before, ticket refunds are not guaranteed when a show is postponed, or even canceled. As we saw during the pandemic, shows all over the country were postponed or canceled, and some fans never got their money back.

It often comes down to the fine print on a ticket seller’s website.

As for the “Peace Out” tour, we reached out to Live Nation Concerts for an update. They referred us to the band’s announcement in September, which states “All the currently scheduled Peace Out shows must be postponed until sometime in 2024, with new dates to be announced as soon as we know more.”

KSL 5 TV Live

Get Gephardt

According to new data from Carfax, at the end of last year, there were 609,000 vehicles with an unf...

Matt Gephardt

600,000 cars in Utah need recalls fixed, what is holding up the repair work?

According to new data from Carfax, at the end of last year, there were 609,000 vehicles with an unfixed recall in Utah.

2 days ago

Lynzee Delapaz explains to KSL’s Matt Gephardt how her car was damaged when it collided with anot...

Matt Gephardt and Sloan Schrage

Get Gephardt: Who’s legally responsible for damage when cars collide in a car wash?

A Grantsville woman’s car was damaged inside a car wash when the vehicle ahead of her went off the tracks. So, who pays for the damage?

2 days ago

Matt Gephardt speaking to Thelissa Mead about Hyundai not responding to her claims and getting her ...

Matt Gephardt

Get Gephardt helps Utah Hyundai owner seeking reimbursement for overestimated fuel economy

A major automaker was accused of saying their cars get better mileage than they really do, And they promised to pay their customers back. But when one Utah customer wasn't, she decided to Get Gephardt.

6 days ago

(FILE) A test dummy getting hit by an air bag during a crash test....

Matt Gephardt and Sloan Schrage, KSL TV

Thousands of cars equipped with faulty airbags on Utah roads as automakers issues ‘Do Not Drive’ warnings

Auto manufacturers have recalled over millions of Takata airbags because of their potential to explode and shoot out sharp metal fragments. And there are still thousands of those in cars across Utah.

15 days ago

sprinkler sprays on green grass...

Matt Gephardt and Sloan Schrage

Get Gephardt: Layton man demands refund for decades of charges for water he can’t access

Imagine finding out you've been paying nearly 40 years for rights to water you're not only not getting, but that you can't get, because the pipes for it don’t exist.

16 days ago

Danielle Addicott showing KSL's Matt Gephardt the fraud charges that were on her Wells Fargo accoun...

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps Utah woman who says her bank refused to refund stolen money

A Park City woman says thousands of dollars were stolen from her bank account, but the bank refused to cover her loss. She decided to Get Gephardt.

20 days ago

Sponsored Articles

Photo courtesy of Artists of Ballet West...

Ballet West

The rising demand for ballet tickets: why they’re harder to get

Ballet West’s box office is experiencing demand they’ve never seen before, leaving many interested patrons unable to secure tickets they want.

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 internet safety tips for kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why printer security should be top of mind for your business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light up your home with these top lighting trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for hassle-free computer repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Stuck waiting on a refund, Aerosmith fan decides to Get Gephardt