MATT GEPHARDT

Gephardt: What To Do After Getting Charged For Canceled Services

Mar 2, 2020, 8:25 PM | Updated: 8:29 pm

RIVERTON, Utah – Recurring billing is a great thing for our busy schedules. But it can become really frustrating when you think you’ve canceled a service, only to keep getting billed by the company. 

It happened to Reva Riddle when she canceled her DirecTV service in Oct. 2018, after she got tired of not being able to watch KSL TV during a nearly eight-month blackout of the station.

When I canceled, they sent me a box to send the equipment back, which I did, Riddle said.

She said she thought everything was taken care of, until six months later, when she saw DirecTV had still been billing her monthly.

I called them and said, Quit billing me!’” she said. 

Reva Riddle said she was frustrated about being sent to collections for a TV service she canceled a year earlier.

Riddle got a refund of $350.65 for those charges. But again, not all was fixed. More than a year after she originally canceled her service, Riddle received a collections notice. So, even after disputing the bill and getting a refund, Riddle was still on the hook.

Ive spent many hours on it and Im discouraged (and) disappointed that they wont tell me what its for, Riddle said. 

Looking at the response from the collections company, it appeared she was on the hook for “total services” through “Aug. 3, 2019.” That came to $193.05. Then there was a “past due” balance of $461.99 for a total of $655.04. It also showed DirecTV never got her equipment back, which she said she absolutely sent back.

Reva Riddle thumbs through the various statements from her former TV service and a collections agency.

DirecTV did not want to talk to us about this on camera. In a simple, e-mailed statement, the TV service said, “We’ve credited the customer’s account and she is satisfied with the resolution.” The DirecTV spokesperson didn’t indicate why Riddle was sent to collections in the first place.

“I just want to get the collection off my back,” Riddle said. 

The good news for Riddle is that’s exactly what has happened. Collection agents are no longer pursuing her for that $655.04. 

Making Sure A Service Is Canceled

So, what can you do to make sure a recurring service you’ve canceled is actually canceled?

First, check your bank account at least once a month. Don’t let six months slip by before noticing in a statement that you’re still being charged.

Most companies also give you a cancellation or confirmation number when you cancel. Write that number down on your last bill and keep it safe so if they do call, you’ve got proof of cancellation.

If you’re sending equipment back to the canceled service, be sure to get a shipping tracking number and hold on to it. You will want to prove the company actually did get its equipment back. 

And, do what Riddle did. If you get a collections notice, dispute it in writing within 30 days of receiving it and send as much proof as you can.

KSL 5 TV Live

Top Stories

Matt Gephardt

File photo...
Matt Gephardt

Passenger says Priceline promised first-class tickets but only delivered coach

When you pay for a first-class ticket, you'd expect a first-class seat. So, what can you do when a third-party booking site sticks you into an economy class seat for the same price instead of the first-class ticket you bought?
2 days ago
FILE PHOTO - Shown are a smartphone and computer....
Matt Gephardt & Sloan Schrage, KSL TV

Why you should stop using your work computers, phones for personal use

Many Utahns are still working from home, spending a lot of time on their work computers. That can make it easy to forget it's not a personal computer. But KSL's Matt Gephardt has three reasons why you should use your work computers for one thing — work.
7 days ago
fireworks injuries study...
Matt Gephardt

Study: More people need E.R. care after playing with fireworks

A report from the U.S. Consumer Product Safety Commission may throw a wet blanket on your 4th of July plans – or at least make you think about bringing a wet blanket with you just in case your family’s celebration adds to a troubling trend.
9 days ago
Peter Ingle talking to Matt Gephardt...
Matt Gephardt & Cindy St. Clair, KSL TV

Too risky to insure? Why your homeowner’s insurance could go up in smoke

There are good reasons for an insurance company to drop your homeowner’s coverage. But what happens when you’re dropped for something you have no control over? KSL Investigator Matt Gephardt went out to find: can they do that?
10 days ago
FILE - Credit and deposit cards on a computer keyboard. Electronic commerce, business. Online shopp...
Matt Gephardt

Gephardt Busts Inflation: Americans shy away from using credit cards abroad, missing out on best exchange rates

As COVID-19 wanes, travel agencies are seeing a massive spike in bookings as folks look to spread their wings and travel abroad.
13 days ago
KSL-TV's Matt Gephardt talks to the couple to see how this accident happen....
Matt Gephardt and Cindy St. Clair, KSL TV

Utah couple gets hit with sky-high surprise air ambulance bill

A perk of hitting that out-of-pocket max limit on your health insurance is usually, your insurance covers all other expenses for the year 100%. When a Highland couple continued to get bills, they asked KSL Investigator Matt Gephardt for help.
16 days ago

Sponsored Articles

...
Lighting Design

Check out these stunning lamps with stained glass shades

Lamps with stained glass shades are statement pieces that are more than simply aesthetic. They also meet a functional requirement: to light up a room.
Address Bar of internet browser shows internet access...
AARP Utah

Utah Voters 50+ Support Increased Access to Internet

The AARP surveyed Utah voters aged 50 plus about internet access and if they support the expansion of broadband, especially in rural areas currently lacking it.
hand holding 3d rendering mobile connect with security camera for security solutions...
Les Olson

Wondering what security solutions are right for you? Find out more about how to protect your surroundings

Physical security helps everyone. Keep your employees, clients, and customers safe with security solutions that protect your workplace.
Many rattan pendant lights, hay hang from the ceiling.Traditional and simple lighting....
Lighting Design

The Best Ways to Style Rattan Pendant Lighting in Your Home

Rattan pendant lights create a rustic and breezy feel, and are an easy way to incorporate this hot trend into your home decor.
Earth day 2022...
1-800-GOT-JUNK?

How Are You Celebrating Earth Day 2022? | 4 Simple Ways to Celebrate Earth Day and Protect the Environment

Earth Day is a great time to reflect on how we can be more environmentally conscious. Here are some tips for celebrating Earth Day.
Get Money Online...

More Ways to Get Money Online Right Now in Your Spare Time

Here are 4 easy ways that you can get more money online if you have some free time and want to make a little extra on the side.
Gephardt: What To Do After Getting Charged For Canceled Services