MATT GEPHARDT

Gephardt: What To Do After Getting Charged For Canceled Services

Mar 2, 2020, 8:25 PM | Updated: 8:29 pm

RIVERTON, Utah – Recurring billing is a great thing for our busy schedules. But it can become really frustrating when you think you’ve canceled a service, only to keep getting billed by the company. 

It happened to Reva Riddle when she canceled her DirecTV service in Oct. 2018, after she got tired of not being able to watch KSL TV during a nearly eight-month blackout of the station.

When I canceled, they sent me a box to send the equipment back, which I did, Riddle said.

She said she thought everything was taken care of, until six months later, when she saw DirecTV had still been billing her monthly.

I called them and said, Quit billing me!’” she said. 

Reva Riddle said she was frustrated about being sent to collections for a TV service she canceled a year earlier.

Riddle got a refund of $350.65 for those charges. But again, not all was fixed. More than a year after she originally canceled her service, Riddle received a collections notice. So, even after disputing the bill and getting a refund, Riddle was still on the hook.

Ive spent many hours on it and Im discouraged (and) disappointed that they wont tell me what its for, Riddle said. 

Looking at the response from the collections company, it appeared she was on the hook for “total services” through “Aug. 3, 2019.” That came to $193.05. Then there was a “past due” balance of $461.99 for a total of $655.04. It also showed DirecTV never got her equipment back, which she said she absolutely sent back.

Reva Riddle thumbs through the various statements from her former TV service and a collections agency.

DirecTV did not want to talk to us about this on camera. In a simple, e-mailed statement, the TV service said, “We’ve credited the customer’s account and she is satisfied with the resolution.” The DirecTV spokesperson didn’t indicate why Riddle was sent to collections in the first place.

“I just want to get the collection off my back,” Riddle said. 

The good news for Riddle is that’s exactly what has happened. Collection agents are no longer pursuing her for that $655.04. 

Making Sure A Service Is Canceled

So, what can you do to make sure a recurring service you’ve canceled is actually canceled?

First, check your bank account at least once a month. Don’t let six months slip by before noticing in a statement that you’re still being charged.

Most companies also give you a cancellation or confirmation number when you cancel. Write that number down on your last bill and keep it safe so if they do call, you’ve got proof of cancellation.

If you’re sending equipment back to the canceled service, be sure to get a shipping tracking number and hold on to it. You will want to prove the company actually did get its equipment back. 

And, do what Riddle did. If you get a collections notice, dispute it in writing within 30 days of receiving it and send as much proof as you can.

KSL 5 TV Live

Top Stories

Matt Gephardt

...
Matt Gephardt and Sloan Schrage

Shopping for Valentine’s roses? 9 comparisons to help you find the biggest bang for your buck

From online and local florist delivery options to grocery store blooms, KSL’s Matt Gephardt compares the cost and durability of nine different bouquets of a dozen red roses.
2 days ago
After a contractor got paid, customers say he stopped responding and walked off the job. (KSL TV)...
Matt Gephardt and Cindy St. Clair

Felony charges for contractor accused of ripping off several Utahns

After a contractor got paid, customers say he stopped responding and walked off the job. A Get Gephardt investigation found this particular contractor has walked off so many jobs it could land him behind bars.
6 days ago
...
Matt Gephardt and Cindy St. Clair

After new homes flood, residents question if builder or Mother Nature is to blame

Several new homes in a Lehi community flooded during rainstorms earlier this month. When they say the home builder told them they weren’t responsible, they decided to Get Gephardt to investigate.
8 days ago
...
Matt Gephardt

Get Gephardt: The ‘most used’ photos to catfish victims in romance scams

KSL Investigator Matt Gephardt shows us some of the most widely used photos in romance scams and how we can protect ourselves.
9 days ago
Americans are using their credit cards more often as the economy opens....
Matt Gephardt

Gephardt Busts Inflation: The key to saving money on your credit card bills

More Utahns are carrying debt, but the thing is – many of those folks have no idea how much interest they are paying on their debt.
13 days ago
...
Matt Gephardt and Cindy St. Clair

AmeriGas customers nationwide Get Gephardt after waiting weeks for propane

Calls to Get Gephardt have come from across the country, all having the same problem: missing propane deliveries. So, where’s the gas?
13 days ago

Sponsored Articles

vintage photo of lighting showroom featuring chandeliers, lamps, wall lights and mirrors...
Lighting Design

History of Lighting Design | Over 25 Years of Providing Utah With the Latest Trends and Styles

Read about the history of Lighting Design, a family-owned and operated business that paved the way for the lighting industry in Utah.
Fiber Optical cables connected to an optic ports and Network cables connected to ethernet ports...
Brian Huston, CE and Anthony Perkins, BICSI

Why Every Business Needs a Structured Cabling System

A structured cabling system benefits businesses by giving you faster processing speeds and making your network more efficient and reliable.
notebook with password notes highlighted...
PC Laptops

How to Create Strong Passwords You Can Actually Remember

Learn how you can create strong passwords that are actually easy to remember! In a short time you can create new ones in seconds.
house with for rent sign posted...
Chase Harrington, president and COO of Entrata

Top 5 Reasons You May Want to Consider Apartment Life Over Owning a Home

There are many benefits of renting that can be overshadowed by the allure of buying a home. Here are five reasons why renting might be right for you.
Festive kitchen in Christmas decorations. Christmas dining room....
Lighting Design

6 Holiday Decor Trends to Try in 2022

We've rounded out the top 6 holiday decor trends for 2022 so you can be ahead of the game before you start shopping. 
Happy diverse college or university students are having fun on their graduation day...
BYU MBA at the Marriott School of Business

How to Choose What MBA Program is Right for You: Take this Quiz Before You Apply!

Wondering what MBA program is right for you? Take this quiz before you apply to see if it will help you meet your goals.
Gephardt: What To Do After Getting Charged For Canceled Services