Gephardt: Homeowner Left In Dark After Outdoor Lighting Malfunction

Mar 5, 2020, 6:07 PM | Updated: 7:55 pm

PAYSON, Utah – When you pay for permanent outdoor lighting, you expect it to last. A Utah County woman said hers stopped working after a year, and the company stopped responding.

Norma Christensen decided she was done climbing on the roof to hang Christmas lights, so she made an investment – permanent lights attached to the awning all around her Payson home.

The lights can be made to shine in several colors. She used them beyond the holiday season. Her home beamed red on Valentine’s Day or blue when her BYU Cougars win.

The lights were not cheap. She paid $2564.62.

After a little more than one year, Norma said they began to malfunction. Only half would turn on at a time.

It was a simple fix. She reached out to the company, Switch On Lights, which installed the lights. She said she was told they’d be out to fix the issue, but they didn’t show.

Then the company stopped responding. Despite calling and messaging several times in the late-December and through the month of January, she said all she got back was crickets.

“It’s frustrating because they promised me when they put the lights in, they would come back anytime,” she said.

Some of the permanent Christmas lights installed on this Payson home do not turn on. (KSL TV) Some of the permanent Christmas lights installed on this Payson home do not turn on. (KSL TV)

Examining the contract, it does not appear the lights came with any official warranty.

There was, however, a guarantee posted on the company’s website that reads, “We will come out and repair lights that burn out or stop working.”

Is that enough to force the company to step up?

KSL took that question to Daniel O’Bannon, director of the Utah Division of Consumer Protection.

“A warranty, to us, is what you can prove,” O’Bannon said.

The Consumer Protection division has the power to cite companies which violate Utah’s business rules.

O’Bannon said when looking at whether a company owes a consumer, they look at everything from contracts, to complaints and, yes, promises made on a website. None of that, though, was as good as a stated warranty which tends to be black and white.

“Things on a website will help, but it can get muddy. It can get gray,” O’Bannon said. “The clearest and most direct way you can hold a company accountable is to get it in writing.”

KSL reached out to the company on Norma’s behalf and they did respond. In an email, the person on the other end blamed his phone.

“Today is the first that I have heard of any of this,” he wrote. “Back in late December, my iPhone bit the dust completely, which will explain why I have not responded to Norma.”

He said his company does do warranty work and “will work to get this resolved as quick as possible.”

Sure enough, Norma said she finally heard back from the company. They came out fixed the lights. The company said the lughts had simply become unplugged.

The company states it has “installed over 100 homes in the past few years” and stand by their product, adding that the “this is not the norm” for them.

KSL 5 TV Live

KSL Investigates

(KSL TV)...

Matt Gephardt & Cimaron Neugebauer

Bountiful woman left without phone service or answers days after her husband dies

When you pay for a phone service, you expect it to work. But after being unable to make or receive calls despite reaching out to the provider multiple times to fix it – a Utah woman decided it was time to Get Gephardt.

3 days ago

Cami Johnson reported to police in 2017 that she was drugged and sexually assaulted by her ex-husba...

Daniella Rivera

Sexual assault survivor says delays in police investigation allowed perpetrator to attack a teenager

A Utah woman said delays in properly investigating her report of sexual assault allowed her perpetrator to remain free and attack a teenage girl more than a year later. The KSL Investigators examined the timeline of multiple investigations involving the same man.

3 days ago

In the moment they feel like small purchases, right? An ornament here. A stocking stuffer there. A ...

Matt Gephardt

How you can avoid holiday debt despite the pressure to spend

In the moment they feel like small purchases, right? An ornament here. A stocking stuffer there. A last-minute office gift. But all this can quickly add up to a financial holiday hangover. And perhaps it’s one you’re still feeling from the last holiday season.

4 days ago

After a yearlong fight for a copy of the Utah attorney general’s schedule, KSL’s attorneys have...

Annie Knox and Daniella Rivera

KSL files motion seeking release of AG’s calendar in public records fight

After a yearlong fight for a copy of the Utah attorney general’s schedule, KSL’s attorneys have asked a judge to order the release of the records, without the case going to trial.

5 days ago

Man's picture with details about him...

Daniella Rivera

Sandy case highlights challenges tracking sex offenders who move across state lines

The KSL Investigators have been following the case of a convicted sex offender from California who moved into a Sandy neighborhood but did not show up on Utah's registry for nearly a year. Now, we don't know where he is, but we do know he's not a resident at the latest address he gave to authorities.

5 days ago

Debra Gamero teaches a student...

Matt Gephardt

The insurance you didn’t know you needed to protect your side hustle

Having a side hustle to bring in extra cash requires determination and hard work. But if you do it without the right insurance policy, you might find an unexpected event could blow up your side hustle along with your finances.

12 days ago

Sponsored Articles

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Users display warnings about the use of artificial intelligence (AI), access to malicious software ...

Les Olson

How to Stay Safe from Cybersecurity Threats

Read our tips for reading for how to respond to rising cybersecurity threats in 2023 and beyond to keep yourself and your company safe.

Design mockup half in white and half in color of luxury house interior with open plan living room a...

Lighting Design

Lighting Design 101: Learn the Basics

These lighting design basics will help you when designing your home, so you can meet both practical and aesthetic needs.

an antler with large horns int he wilderness...

Three Bear Lodge

Yellowstone in the Fall: A Wildlife Spectacle Worth Witnessing

While most people travel to this park in the summer, late fall in Yellowstone provides a wealth of highlights to make a memorable experience.

a diverse group of students raising their hands in a classroom...

Little Orchard Preschool

6 Benefits of Preschool for Kids

Some of the benefits of preschool for kids include developing independence, curiosity, and learning more about the world.

Gephardt: Homeowner Left In Dark After Outdoor Lighting Malfunction